WARRANTY POLICY
ACUMEN INC.
WARRANTS ALL
VETTA
(The Company) PRODUCTS
AGAINST MANUFACTURER DEFECTS FOR A PERIOD OF 3 YEARS.
Subject to the following limitations, terms and conditions,
components will be free of manufacturing defects in materials
and workmanship. The 3 year limited warranty is conditioned
upon the components being used and operated in normal riding
conditions.
This warranty does not cover normal wear and tear
(i.e. battery replacement, broken wire…), rider abuse, acts of
God, improper installation or product alteration. This
warranty is void if the components were not purchased (new)
from or through an authorized VETTA retailer or dealer;
examples of unauthorized dealers are online auction sites or
online retailers that do not offer service.
ACUMEN INC.
at its sole discretion will repair or replace items at
its own cost. Users are responsible for all return freight shipping
charges; when returning items for warranty service.
ACUMEN INC.
will pay freight when returning serviced items, via
USPS or UPS to consumers or dealers; once the item(s) has been
repaired or replaced.
REQUIREMENTS FOR WARRANTY SERVICING
1. Prior to shipping an item back, you must first obtain a Return
Authorization Number (s) (RA#). Each item being returned must
have an individual RA#.
2. To obtain an RA #, you must either contact the retailer where
the product was originally purchased from, or contact
VETTA
directly at [email protected].
3. For trouble shooting purposes, we request that the complete
unit with packaging be returned to
ACUMEN INC.
unless
otherwise stated by
VETTA
representative.
