20
21
Trouble shooting
Calcium in water
Possible cause
Resolution
Symptom
Explanation
Calcium in water
Please check out the following troubleshooting suggestions before calling for repair.
Display panel does not
light up.
*
Is the power cord plugged in
correctly to an active outlet?
* Plug the power cord in properly.
Switch does not work.
* Is the power plug connected to the
outlet properly?
*
Is the fuse on the back blown?
* Plug the power cord in properly.
* Check the fuse and replace it if neces-
sary.
Water does not flow out
or the unit has stopped
functioning.
*
Is the source water valve line closed?
*
Is the source water line connected?
* Is the hose bent?
*
Is the water pressure too low?
*
Is the main water supply turned on
or is the line frozen?
*
Is the filter clogged?
* Running the acidic water on
Acidic Level 3 for 10+ mins.
*
Turn the water supply valve on.
*
Be sure the water supply hose is
connected properly.
* Be sure the water line is not bent.
* Replace the filter.
*
If the unit is leaking, turn off the water
supply valve and contact customer
service.
* Replace the filter.
* Turn off the ionizer at the power switch
for 5-10 minutes to allow for a reset
period then turn the ionizer back on.
Water is leaking from the
hose at the attachment.
* Check to see if the hose is
disconnected
* Connect the hose snugly to the
attachment.
The water has a strange
odor or tastes bad.
* Has the unit been unused for a
long time?
* Has the drain water hose been
immersed in water?
* Let acidic water flow through the unit
for 3minutes or more. If the water
does not improve, replace the filter.
* Remove the drain hose from water.
Even though the filter has
been replaced, the filter life
indicator still shows no-life.
* Did you reset the filter counter?
* Reset the filter by pressing the filter
replacement button.
There is a strange noise
coming from the unit.
* Unknown.
* Switch off and stop using the ionizer
and contact customer service.
When filling your cup with alkaline water, white
flakes are seen floating in the cup.
* When ionized water is generated, the water
molecules are reduced in size. This results in a
higher concentration of dissolved hydrogen in
the water.
* This large quantity of mineral flakes in the water
may occur right after a filter change or first use
of the ionizer. There is no problem with drinking
this water as it is mostly calcium which is not
harmful to consume.
When high alkaline water is left in a container,
the water will form a white film around the
edges or on the bottom. The substance is
CaCO2 which has bonded with calcium and
falls to the bottom of the container.
If you prefer to not have this white substance
in your water, adjust the pH to a lower level
which will reduce the possibility of calcium
bonding.
Calcium flakes form by bonding with hydrogen
which is abundant in alkaline water.
The presence of calcium is a sign that the water
ionizer is functioning properly. If you would like
to clean calcium out of any container, put a
spoonful of vinegar in the container and fill it
with water. Vinegar will dissolve the calcium.
Leave the water in the container for 1 hour and
shake the water out.
