Introduction 1
VES, LLC
eView Installation Manual VF3510-00, Revision E01.06
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If You Need Help
If you need technical support contact VES at (800) 274 - 9514 or email [email protected].
VES technical support is available Monday through Friday, 8:00 AM to 6:00 PM, Eastern Standard Time.
Contacting VES Tech Support
On-site technicians familiar with the product issue should contact VES Tech Support and include the:
•
Product part number
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Purchase order or VES order number
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Product serial number
•
Current function of the product
•
Expected function of the product
•
Installation of the product
RMA Returns Required
A Return Material Authorization (RMA) must be assigned to all products returning to VES. VES Tech Support will
assign an RMA to a returning product after recording information collected from the on-site technician. VES cannot
not accept product-returns that do not include an accompanying RMA number.
An RMA number is assigned when:
•
A product issue is acknowledged by a VES Tech Support representative
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A product was damaged during shipping
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An order was placed using an incorrect part number *
•
An order was placed using an incorrect part quantity *
•
An order is no longer required *
* Restocking fees may apply.
Warranty Returns
VES Tech Support can replace a defective product when the original purchase is within the warranty period defined
in the sales contract. Check your sales-contract for more information or contact your VES sales representative about
the warranty period described in your sales-contract.
Warranty products that have been placed in service will be repaired or replaced by VES.
Warranty products that have
not
been placed in service will be returned to VES stock and an equivalent credit will be
provided to the contractor.
