Vertiv™ NetSure™ External Distribution Box (EDB) Description and Installation Manual
Proprietary and Confidential © 2022 Vertiv Group Corp.
36
16
DC Power, Outdoor Enclosure & Service Contacts
CUSTOMER SERVICE (PRE-SHIPMENT)
Call Customer Service for purchase order status, expediting
requests and order tracking.
Phone
1.800.800.1280 option 1
CUSTOMER SUPPORT CENTER (POST-SHIPMENT)
After an order has shipped, contact our Customer Support Center
with post-shipment related questions, concerns or claims.
Phone
1.800.800.1280 option 9
PRODUCTS
Customers and Channel Partners (Reps, VARs & Distributors):
Please contact Account Management for product pricing[1] and bid
responses for custom configured DC power systems and outdoor
enclosures.
Local Vertiv Offices (LVOs): Send inquiries to
[email protected].
Phone
1.800.800.1280 option 2
SPARE PARTS
[email protected]
[email protected]
Pricing and purchase orders for spare parts, including but not
limited to breakers, cables, fuses, rectifier fans, misc. breaker and
fuse panels, enclosure fans, doors and switches, etc.
Phone
1.800.800.1280 option 5
DC POWER DEPOT REPAIR
Creates and processes RMAs for depot repair and refurbishment.
Determines repair and refurbishment lead times and pricing based
on warranties/contractual agreements.
Provides repair shipping information and status.
Phone
1.800.800.1280 option 5
Website
Vertiv.com/DCpowerRMA
INSTALLATION & AFTER MARKET SERVICES
Phone
1.800.800.1280 option 5
Provides quotes for engineering, furnishing and installation of DC
power systems, telecom & IT equipment, cabling infrastructure, and
field services of existing DC equipment.
TECHNICAL SUPPORT
Answers technical product questions about DC power systems and
outdoor enclosures; determines status of warranties and
contractual agreements for repair.
Phone
1.800.800.5260
[1] Contact Spare Parts for parts and accessories.
