NetSure
™
RDB Series
Installation and User Manual, Section 6041
Spec. No: 547692, 547693, 547499, 547694, 547695, 547615,
Document Code: Section 6041
547696, 547697, 547503, 547500, 547698, 547699, 547501
Revision K, April 28, 2017
[15]
CUSTOMER SERVICE (PRE-SHIPMENT)
Pricing and availability
[1,2]
, purchase orders,
expediting requests and order tracking. Ask for
your company’s dedicated Customer Service
Associate.
Phone
1.800.800.1280 option 1
CUSTOMER SUPPORT CENTER (POST-SHIPMENT)
After an order has shipped,
contact our Customer Support
Center with related questions,
concerns or claims.
Phone
1.956.661.6867
PRODUCTS
Provides quotes and bid responses for custom configured
[2]
DC power
systems and outdoor enclosures for customers and channel partners
(Reps, VARs & Distributors).
Phone
1.800.800.1280 option 2
SPARE PARTS
[email protected]
[email protected]
Pricing and purchase orders for spare parts, including but not limited to
breakers, cables, fuses, rectifier fans, misc. breaker and fuse panels,
enclosure fans, doors and switches, etc.
Phone
1.800.800.1280 option 5
DC POWER DEPOT REPAIR
Creates and processes RMAs for depot repair and refurbishment.
Determines repair and refurbishment lead times and pricing based on
warranties/contractual agreements. Provides repair shipping information
and status.
Phone
1.800.800.1280 option 6
INSTALLATION & AFTER MARKET SERVICES
Provides quotes for engineering, furnishing and installation of DC power
systems, telecom & IT equipment, cabling infrastructure, and field services
of existing DC equipment.
TECHNICAL SUPPORT
[email protected]
[email protected]
Answers technical product and system questions; determines
status of warranties and contractual agreements for repair.
Phone
1.800.800.5260
[1] Contact Account Management for custom configurations.
[2] Contact Spare Parts for parts and accessories.
