Troubleshooting guide
Motor does not respond to the programming
button or motor does not work.
Problem
•
Make sure the power supply is connected to the motor.
•
Change the battery in your remote control.
Probable cause and solution
•
Check the maximum weight capacity of the motor to
make sure the motor used can handle the load.
•
Check the motor accessories and all the components
are correctly installed.
Move the shade slightly up or down (approximately 10 in)
and try again.
Make sure the motor has made at least 2 full turns
from the preceding limit before doing the
“Openning
Program”
sequence described in the function to set an
intermediate limit.
The motor has exceeded thermal overheat protection.
Wait for the motor to cool down for approximately 15 min.
Motor is sluggish lifting the shade
and sometimes stops before completing
the cycle.
Motor does not jog when pressing the
programming button on the back of the
remote control.
The intermediate limit cannot be set.
(This usually happens when there are 2
limits too close to each other).
The motor stops suddenly while working.
IMPORTANT:
The values, recommendations and instructions in this manual may vary at any time without previous notice.
They are not contractual and can not be used as claim for defective merchandise, order cancellations or returns.
For additional information contact your Vertilux representative or Vertilux Authorized Dealer.
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