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LDP-9008D & LDP-9030D 

User Guide 

 

 

8 

3.2  Responding to a Call While Busy 

While you are busy on another call, you may receive a Muted 
Ring, Camp-On tones, or Voice-Over announcements.  Muted 
Ring is provided over the speaker of your Phone indicating a 

Call Waiting

.  You also may receive 

Camp On

 tones, a burst 

of tones on top of the existing call, as an indication of another 
call waiting. 
While busy, certain stations can activate 

Voice-Over

 to your 

phone.  In this case, audio is received from both the active call 
and the 

Voice Over

 announcement at the same time. 

Respond to any of these 

Off-hook Signals

 in one of several 

ways; place the existing call on 

Hold

 and respond to the new 

incoming call, activate 

One-time DND

,

 send a 

Silent Text 

Message

, or ignore the new call. 

Silent Text Message

 requires a 

TEXT MESSAGE

 button (not 

available on a SLT or other non-display terminal). 
The Attendant or Secretary may use 

Intrusion 

to announce a 

call while you are busy. 

 

To answer a Call Waiting: 

 

Press 

HOLD

/

SAVE

, and/or 

 

Press the flashing 

CO

/

IP LINE

 button. 

 

To activate One-time DND: 

 

Press the DND button. 

 

To send a Silent Text Message: 

 

Press the programmed 

TEXT MESSAGE

 button, 

 

Select the desired message to send. 

 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for LDP-9030D

Page 1: ...LDP 9008D LDP 9030D User Guide Please read this manual carefully before operating Phone Retain it for future reference ...

Page 2: ... appliance please contact your city office waste disposal service or the shop where you purchased the product Copyright 2014 Vertical Communications All Rights Reserved This material is copyrighted by Vertical Communications Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws Vertical Communications reser...

Page 3: ...ine Call the service center immediately 4 If the power adapter is used do not touch the plug with wet hands This may result in a fire or an electric shock or equipment damage 5 Do not use the phone during a thunderstorm Lightning strike may result in fire severe electrical or acoustic shock 6 Do not use the power adapter if the power cord or wall outlet is damaged This may result in fire or an ele...

Page 4: ...ormity DoCs can be obtained by contacting your local sales representative USA CSA FCC IC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can...

Page 5: ... Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations CAUTION Any changes or modifications in construction of this device which are not ...

Page 6: ...nu 5 2 2 Using the Speakerphone 6 3 RECEIVING CALLS 7 3 1 Answering a Call While Idle 7 3 2 Responding to a Call While Busy 8 3 3 Using Answering Machine Emulation AME 9 3 4 Differential Ring Signals 10 3 5 Answering Calls at Night 10 3 6 Answering Calls to Other Stations 10 3 7 Using Do Not Disturb DND to Block Incoming Calls 11 3 8 Forwarding Calls 11 3 8 1 Forwarding calls to another Station or...

Page 7: ...Your Name 23 4 3 6 Using Automatic Called Number Redial ACNR 24 5 TRANSFER CONFERENCE OTHER CALL HANDLING 25 5 1 Call Transfer Sending a call to a different destination 25 5 2 Call Hold Placing a call in a waiting state 25 5 3 Broker Call Switching between two calls 26 5 4 Joining Multiple People in a Conference 26 5 4 1 Setting up a Conference Room 27 5 5 Call Park Placing a call on Hold to Page ...

Page 8: ...38 9 PBX CENTREX ISDN FEATURES 39 9 1 Access PBX or Centrex features 39 9 2 Access the ISDN Network 39 9 2 1 Using the Keypad facility to access ISDN features 39 9 2 2 Using ISDN Supplementary Services 40 9 2 3 Activating ISDN Caller ID Restriction 40 10 FEATURES FLEX BUTTONS 41 10 1Entering Station Program Data 41 10 2Assigning Features to Flex Buttons 41 APPENDIX A USER PROGRAM CODE 42 APPENDIX ...

Page 9: ...tion instructions The operations shown in this guide use the System s base default Numbering Plan Your specific Numbering Plan may be different Some features may not be available for you to access or may be subject to certain limitations based on the set up of the System Under certain operating conditions this equipment may not be able to make emergency calls Alternative arrangements should be mad...

Page 10: ... interactive menu accessed with the 3 Soft buttons just below the display Features and functions of your Phone are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons In the remainder of this User Guide the Fixed or Flexible buttons are shown with a box surrounding the BUTTON designation while Soft button menu selections are shown with a double un...

Page 11: ...ts refer to following graphic each port is for connecting to Handset Ear Mic and the line cable Connect the telephone cord curly cord to the handset and the other end to the handset jack at the bottom of the telephone Connect the line cable to the port at the bottom of telephone and the other end to the wall socket Connect the Ear Mic to the jack at the bottom of the telephone ...

Page 12: ...ill two 2 7mm holes for plastic wall anchors Insert the two 2 anchors into the holes and insert and tighten the each screw leaving about 2 5 mm 1 8 inch of the screw exposed Slide the LDP 9000 phone over the screws and assure the phone is secure NOTE It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting 1 6 DSS Direct Station Select Console Installation A D...

Page 13: ...ed calling name number display feature status and an interactive menu to guide you through feature access and User Program selections To activate the Display Menu Press PGM button Press the Volume buttons to select Dial the associated number Menu selections shown 1 RING NEWKEYSET 2 COS 3 MSG RET M EXT 4 WAKE UP TIME 5 MESSAGE 6 HEADSET HOTEL 7 SUPPLEMENTARY SYSTEM 0 ATTENDANT For more information ...

Page 14: ...ne Mute the microphone using the MUTE button When Mute is active the MUTE button LED will be illuminated To turn off Mute press the MUTE button again With Auto Speaker Select activating or accessing a feature by pressing its button will activate the Speakerphone automatically When using a Headset the SPEAKER button controls the ON OFF hook state for the phone To use the Speakerphone to answer or p...

Page 15: ...rom another user if providing call coverage for other users you may also receive Station Call Coverage calls Calls placed on Hold including Transfers parked calls etc will recall if left on hold for too long ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone in Hands free HF mode after the splash tone and announcement speak normally into the microphone In ...

Page 16: ...active call and the Voice Over announcement at the same time Respond to any of these Off hook Signals in one of several ways place the existing call on Hold and respond to the new incoming call activate One time DND send a Silent Text Message or ignore the new call Silent Text Message requires a TEXT MESSAGE button not available on a SLT or other non display terminal The Attendant or Secretary may...

Page 17: ...hone You may terminate screening leaving the caller in voice mail to record a message talk with the caller and record the conversation in the mailbox or answer the call and disconnect the Voicemail The AME feature is only available when using the VSF Voice Mail a AME button should be programmed refer to Appendix A User Program Codes To screen a call in Ring mode Press the flashing AME button the c...

Page 18: ...signals to external bells You may answer these calls with Universal Night Answer UNA To answer a call ringing during night mode Lift the handset Dial 567 3 6 Answering Calls to Other Stations When nearby stations are ringing you may pick up answer the call Select to answer a call ringing at a specific station Directed Call Pick Up or you may choose to answer the oldest call ringing to your station...

Page 19: ...tive call The Attendants may also cancel DND at other stations To toggle DND ON and OFF Press the DND button 3 8 Forwarding Calls 3 8 1 Forwarding calls to another Station or Voice Mail Incoming calls may be diverted to other resources of the system Resources include other stations VSF Voice Mail and External Voice Mail Your LCD and the LCD of the forward receiver will both indicate the forward st...

Page 20: ... phone to another phone or internal system resource Lift the handset Press the Fwd Soft button Dial the type of forward code 1 4 Dial the destination number To deactivate Call Forward from your phone Lift the handset Press the Fwd Soft button Dial To activate Call Forward for your phone from a different phone within the System Call Forward Remote Lift the handset Press the Fwd Soft button Dial 0 R...

Page 21: ...No Answer timer When you forward calls from a different station or a remote location you may need to enter your Authorization Code In addition from a remote location you must access the system through a DISA enabled CO line To activate Call Forward Off Premise forward to an external number from your phone Lift the handset Press the Fwd Soft button Dial the type of Forward code 1 4 Press Speed butt...

Page 22: ...al callers will automatically receive the selected message or you can send a text message you select in response to an internal call Silent Text Message There are 11 Custom Display Messages each up to 24 characters Ten can be assigned by the Attendant and one assigned by you In addition there are ten fix Pre Defined Text Messages some allow auxiliary input for time date etc as shown in message lis...

Page 23: ...age code 00 20 Dial any auxiliary input for messages 01 04 and 06 08 Press HOLD SAVE forward confirmed To cancel activated Message Lift the handset Press the Fwd Soft button Dial To program the Station Custom Message 00 at your station Press TRANS PGM Dial User Program feature code 52 Enter Message contents up to 24 characters Press HOLD SAVE to save the message ...

Page 24: ...e Preference may be immediate or delayed allowing you to take other actions during the delay Otherwise you may press another Flex button before going off hook to override Prime Line Preference If you go off hook and take no action Intercom dial tone will time out and after the Howler tone is received your phone will be placed out of service in Intercom Lock Out you then must hang up to return the ...

Page 25: ...ave a Message Wait The called user will receive a Message Wait indication the message will be displayed in the LDP 9000 Series phone If the ring message LED is set to Message Wait Indication the ring message LED will flash To activate Message Waiting Press the MSG button and hang up 4 2 External Calls 4 2 1 Placing external CO VoIP calls External calls are placed on CO IP lines These lines are acc...

Page 26: ...ned Dialing and or CO IP Line Access Restrictions in which case you will receive error tone if you attempt to dial or access a restricted number CO IP line CO IP line and Station Class Of Service COS which establish dialing restrictions may vary during Day and Night operation Day Night COS You may need to enter an Authorization code before placing calls in which case you will receive a second dial...

Page 27: ...company may desire to track calls for billing or other purposes You may enter an Account Code which is output from the system to a printer in the SMDR report You may have an Account Code Flex button refer to Assigning features to Flex buttons To enter an Account Code before the call Lift the handset Press the assigned ACCOUNT CODE button Dial the Account Code 1 12 digits Press Intercom dial tone i...

Page 28: ... COS dialing restriction levels are applied for a single call only For multiple calls you will need to reactivate Walking COS or use the FLASH button to regain CO IP dial tone To activate Walking COS Press TRANS PGM Dial 23 User Program code Dial your Authorization Code station number and password Dial Place call as normal 4 3 Using Directory 4 3 1 Using Last Number Redial LNR The last number dial...

Page 29: ...Lift the handset Press Speed Soft button Dial 4 3 3 Using System Speed Dial Numbers You may if allowed use System Speed Dial to call frequently dialed numbers In some cases these numbers are divided into groups called System Speed Zone Groups In this case you may access some numbers and not others and your dialing restrictions may be invoked Only an Attendant can assign System Speed Dial numbers T...

Page 30: ...the stored number will not be displayed when used not as 1 st digit Dial Pulse to Tone Switchover the system will switch from pulse to tone dialing When entering a Speed Dial a 16 character name may be associated with the number for Dial by Name Dial Pad button Letter Type Uppercase ABC Lowercase ABC Num Button depressions 1 2 3 4 1 2 3 4 1 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K...

Page 31: ... the desired number Press HOLD SAVE Enter the associated name if desired using the Character Entry chart Press HOLD SAVE 4 3 5 Using Dial by Name and Entering Your Name Dial by Name employs three different Directories Private directory Station Speed dial Public Directory System Speed dial or Intercom directory NOTE To allow others to contact you via the Intercom directory you must enter a name for...

Page 32: ...rd character of a button press the button 3 times ex for f press the 3 button three times Press HOLD SAVE 4 3 6 Using Automatic Called Number Redial ACNR When making an external call and a busy signal is received the system can be set to retry the number until the call is connected the feature is cancelled or the maximum number of retries is attempted this is Automatic Called Number Redial ACNR Fo...

Page 33: ... Press TRANS PGM Call the transfer party Unscreened Call Transfer Hang up Screened Call Transfer When call is answered or Splash tone is heard announce the call and hang up 5 2 Call Hold Placing a call in a waiting state You may place an active Internal or External call in one of several holding states In System Hold other non restricted stations may pick up the call In Exclusive Hold only the hol...

Page 34: ... switch between two calls Broker Call Press the desired CO IP line button 5 4 Joining Multiple People in a Conference You can establish a Conference with up to 13 parties The other parties in the Conference may be internal A Conference can be placed on Hold and is subject to Hold Recall To establish a Conference Establish call with one of the desired conference parties Select the Conf Soft button ...

Page 35: ...external parties to use for accessing the established Conference Room To set up a Conference Room Press the TRANS PGM button Dial 53 to create a Conference Room Dial the desired Conference Room number 1 9 If desired enter a password for the Conference Room up to 12 digits Press HOLD SAVE to establish the Room To join a Conference Room Lift the handset Dial 59 Conference Room entry code Dial the Co...

Page 36: ...external call Press TRANS PGM Dial the Park Orbit Return to idle To retrieve a parked call Lift the handset Dial the Park Orbit 5 6 Two Way Record Recording a call You may record an active external conversation in your Voice Mail Box To activate Two Way Record while on a CO IP call Use the Page right left soft button to display the next Menu and select the Record Soft button record warning tone is...

Page 37: ...o review your Station messages Press the CALL BACK button the LCD shows the Message Summary display ST CL VS VM US MS 001 000 001 000 000 000 DIAL 1 6 Dial 1 to view Station messages Dial to view VSF messages To return a call from the list of Intercom MWI press SHOW soft button 6 2 Getting Voice Mail Messages When callers are forwarded or recall to your Voice Mail Box they can leave a voice messag...

Page 38: ...he LCD shows the Message Summary display ST CL VS VM US MS 001 000 002 000 000 000 DIAL 1 6 Dial 3 for VSF 4 for external VM After the prompt enter your station number and password Dial desired option codes At completion of session hang up to return to idle To access your Voice Mail Box from a Remote Location Lift the handset Dial the telephone number of a DISA CO line answered by the VSF Auto Att...

Page 39: ...an existing message Enter the station range to receive the message to send to a single station enter the station number twice Dial your message using 2 key strokes for each character refer to Character Entry Chart in Section 4 3 4 Press HOLD SAVE to send your message To view your received Short text messages Press the CALL BACK button and press the Volume down key the LCD will display the Message ...

Page 40: ...and dial your authorization code station number and password Dial for end mark Dial as needed for the desired system resource 7 2 Mobile Phone Extension When away from your desk or office you can place and receive calls on a registered mobile phone You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number This feature is only effective with an ISDN VOIP CO line...

Page 41: ...ller ID and answer the call The user then will receive intercom dial tone Place internal or external iPECS call as normal To Transfer a call from the mobile extension using the iPECS Dial while on an iPECS call Dial the desired extension the call is transferred and the mobile phone returns to idle NOTE The mobile may reconnect to the transfer call by pressing the key ...

Page 42: ...or Lost Highlight the desired item and press the OK Soft button to place the call 8 2 Background Music and Music on Hold Two audio sources can be connected to the system These sources or an internal source provide input for Background Music BGM and Music On Hold MOH In addition a recorded message from the VSF can be used BGM is played over the speakers of the LDP 9000 Series Phone when the station...

Page 43: ...e in the system by dialing the Meet Me code To make a page Lift the handset Dial the desired Page zone If assigned after page warning tone make announcement To answer a Meet me Page Lift the handset Dial 544 Meet Me Page code 8 4 Push To Talk PTT Page LDP 9000 Series Phones can be assigned as a member of one or more of the system s nine Push To Talk PTT page groups Users separately log in or log o...

Page 44: ...que Alarm Ring signal and LCD display may be received To restart the monitor circuit the external contacts must be deactivated and the Alarm Ring signal terminated Door Bell a unique Door Bell Ring single tone burst may be received each time the external contact is activated A system contact also can be assigned to act as a Door Open contact To terminate the Alarm signal Dial 565 Alarm Stop code T...

Page 45: ...wing items are reported ICM Signaling Mode Handsfree Tone Privacy Station IP Address Station Mac Address Number of messages x x number of all message waiting Wake Up Time hh mm Do Not Disturb Forwarded to station xxx Forwarded to speed bin xxx Queued CO IP line xxx Locked Temporary COS COS x To hear Date Time memo Dial the Voice Memo code 661 Date and Time memo is heard Date is May 2nd Time is xx ...

Page 46: ... to your station number and you can make calls as normal When logged out calls to your station number are forwarded to the chosen destination To Log on to a Hot Desk station Press the TRANS PGM button Dial 0 Dial your Authorization Code Station Number and Password To Log out of the Hot Desk station Press the TRANS PGM button Dial twice Use the VOL buttons to select a call forward destination for y...

Page 47: ...ut relinquishing control of the CO line to place another call To access PBX or Centrex features while idle Lift the handset Select dial access a PBX Centrex CO line Dial PBX Centrex feature code To access PBX Centrex features while on a PBX Centrex CO line Select the Flash soft button After receiving new dial tone dial the PBX Centrex feature code 9 2 Access the ISDN Network 9 2 1 Using the Keypad...

Page 48: ...call placed on the line You may then alternate between the two held calls Broker Call using the hold button An ISDN line conference can be established using the Flash and Conf Soft buttons A conference can also be placed on hold While on an ISDN CO line to access ISDN Supplementary services Press Flash Soft button Press HOLD SAVE Conf or CO line button to activate the desired feature 9 2 3 Activat...

Page 49: ...E 10 2 Assigning Features to Flex Buttons You may assign features and functions to the Flex buttons on your Phone possibly CO IP lines Flex buttons may be assigned for most features providing One Touch feature activation ex a Flex button may be assigned to access the Account Code feature and may include the Account code digits Features that may be assigned to a Flex button include DSS BLF Enter st...

Page 50: ...le A 1 STATION USER PROGRAM FIXED FUNCTION CODES FUNCTION CODE FUNCTION 10 En block Dialing 11X Intercom Differential Ring X 1 15 12X CO Line Differential Ring X 1 15 13 Intercom Answer Mode 1 HF 2 TONE 3 PV 14X Call Coverage Attribute 1 On Off 2 Ring Delay 19 Ear Mic Headset 21 Knock Down Station COS 22 Restore Station COS 23 Walking COS 24 ICR SCENARIO 31 Message Retrieve Method 32 Message Retri...

Page 51: ... 8 Register Bluetooth 9 Bluetooth Usage Table A 2 ATTENDANT USER PROGRAM FIXED FUNCTION CODES FUNCTION CODE FUNCTION 0111 Print SMDR by Station 0112 Delete SMDR by Station 0113 Display Call Charge 0114 Abort Print 0115 Print Lost Call Report 0116 Delete Lost Call Report 0121 Print Traffic Analysis All summary 0122 Print Traffic Analysis All summary periodically 0123 Abort Print Traffic Analysis Al...

Page 52: ...through ISDN message 047 HotDesk Login from Attendant 048 HotDesk Logout from Attendant 051 Custom Pre select Message 052 DND Call Forward Pre selected MSG Cancel 053 Custom Display Message 11 20 054 Monitor Conference Room 055 Delete Conference Room 06 VSF Record System Greeting 071 Dial By Name 072 Isolate Fault CO Line 073 Automatic Day Night Timed Ring Table 074 External Page Music 1 Assignmen...

Page 53: ... 1 Basic Numbering Plan 100 239 2 The station number can be within 799 100 239 3 Australia Default 100 239 4 New Zealand Default 700 839 5 Italy Default 200 339 6 Finland Default max Stations 60 210 349 7 Default for Sweden max Stations 200 Stations above Max ports will be displayed as 100 239 8 The station number can be changed within 999 100 239 Table B 2 Basic Numbering Plan 1 4 Default Values ...

Page 54: ...Call Forward 554 554 554 554 Speed Dial Programming 555 555 555 40 SLT Message Wait Callback Enable 556 556 556 66 SLT Message Wait Callback Return 557 557 557 67 SLT Speed Dial Access 558 558 558 8 SLT Cancel DND FWD Pre MSG 559 559 559 559 SLT CO System Hold 560 560 560 560 SLT Program Mode Access 561 561 561 561 SLT Attendant Unavailable 562 562 562 562 Alarm Reset 565 565 565 565 Group Call Pi...

Page 55: ... Supervisor Status Display 576 576 576 576 ACD Supervisor Monitor 577 577 577 577 ACD Reroute Queued Call w answer 578 578 578 578 ACD Reroute Queued Call w o answer 579 579 579 579 Camp On Answer 621 621 621 621 SLT Call Parking Locations 601 61 9 601 619 101 119 101 119 Group Pilot Number 401 440 401 440 401 440 620 659 Station User VSF Features 66 66 66 69 Call Coverage Ring 76 76 76 67 Direct ...

Page 56: ...dant Call 0 0 0 0 VM Message Wait Enabled 8 8 8 8 VM Message Wait Disable 9 9 9 9 Door Open 1st Door 1 1 1 1 Door Open 2nd Door 2 2 2 2 MCID Request 0 0 0 0 AME Feature 564 564 564 564 Unsupervised conference extend code 22 PTT Group Login Logout 0 0 0 21 ACD primary login 581 581 581 581 ACD Agent primary logout 582 582 582 582 ACD Agent secondary login 583 583 583 583 ACD Agent secondary logout ...

Page 57: ...ote Mobile Extension Control 580 580 580 580 Agent ON OFF Duty In ALL GRP 58 58 58 58 SLT ACNR 58 58 58 58 ACD Supervisor Ring Mode 570 570 570 570 Company Directory Name 563 563 563 563 ISDN Supplementary Hold 57 57 57 57 ISDN Supplementary Conf 57 57 57 57 Forced Seize Busy STN CO 56 56 56 56 Override DND Forward 56 56 56 56 Cancel Call Back Transfer to VSF Annc No 55 55 55 55 CCR 2 2 2 2 Last N...

Page 58: ...Basic Numbering Plan 1 4 Default Values Feature Basic Numbering Plan 1 2 3 4 Remark Station Speed Dial Access SPEED XXX SPEED XXX SPEED XXX SPEED XXX XXX 000 099 System Speed Dial Access SPEED XXXX SPEED XXXX SPEED XXXX SPEED XXXX XXXX 2000 499 9 ...

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