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Vertical Networks VN08D, User Manual

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Vertical Networks VN08D User Manual Download Page 23

Telephone Features

19

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Direct Station Select/Busy Lamp Field (DSS/BLF) keys allow you to monitor 
the status of extensions and to transfer calls to extensions. DSS/BLF keys are 
configured by the system administrator and can be configured for blind or 
consultation transfer.

A red LED next to a DSS/BLF key

 

indicates that the line is in use.

  

A consultation transfer allows you to announce a call before completing the 
transfer. 

To make a consultation transfer:

1.

While connected to another party, press the DSS/BLF key for the 
destination extension.

2.

When the destination party answers, announce the call.

3.

Press the DSS/BLF key again to complete the transfer.

If Voice Mail answers, press the DSS/BLF key to transfer the caller to 
Voice Mail, or press Release to cancel the transfer and reconnect to the 
call.

  

A blind transfer allows you to transfer a call to another extension without 
announcing the transfer.

To make a blind transfer:

While connected to another party, press a DSS/BLF key.

 0  

Do Not Disturb (DND) prevents your telephone from ringing. It also blocks 
pages and voice calls. Callbacks from calls left on hold, park, and camp-on will 
still ring your telephone.

Using the Do Not Disturb key, you can enable or disable Do Not Disturb while 
you are using the telephone without interrupting your conversation.

If you enable Do Not Disturb while your primary line is ringing, the call is 
transferred to your busy forward destination (for example, Voice Mail), with two 
exceptions. If you are a member of a Ring-All hunt group, and you enable Do 
Not Disturb for a call to the hunt group, the call will continue to ring the other 
telephones in the hunt group. Also, if there is no busy-forward destination for 
your primary line (such as Voice Mail), and you enable Do Not Disturb, the 
current call will continue to ring your telephone. 

To enable Do Not Disturb:

Press Do Not Disturb.

Summary of Contents for VN08D

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Page 4: ...5KNGPV QPKVQT 5RGCMGT WVG 5 UVGO 5RGGF KCN 6TCPUHGT 6TCPUHGT VQ 8QKEG CKN 8QKEGECNN GCVWTG QFG 3WKEM 4GHGTGPEG 1WVUKFG KPG 5WRRQTVGF GCVWTGU 1P KFNG QWVUKFG NKPGU 1P EQPPGEVGF ECNNU QORNKCPEG 5VCVGOGPVU GFGTCN QOOWPKECVKQP QOOKUUKQP 7PFGTYTKVGTŎU CDQTCVQT PFWUVT CPCFC ...

Page 5: ...tures and operation of the Vertical Networks digital telephones The VN08D telephone includes eight programmable feature keys and a speaker for receiving pages and voice calls The VN08DDS telephone includes eight programmable feature keys a 2x16 character display and a speaker and microphone for hands free calling capability VN08DDS digital telephone Feature keys Handset Dial pad Plus minus keys Di...

Page 6: ...e The VN16DDS telephone includes 16 programmable feature keys an adjustable 2x24 character display and a speaker and microphone for hands free calling capability VN16DDS digital telephone 0 PQRS TUV WXYZ 9 8 7 GHI JKL MNO 5 4 6 2 ABC DEF 3 1 Transfer Hold Release Display Feature keys Dial pad Arrow keys Program key Speaker Microphone Handset Plus minus keys Fixed feature keys 08007 Handset Plus mi...

Page 7: ... 2x24 key expansion module to provide this telephone with a total of 64 programmable feature keys VN64DDS digital telephone You can program each key on the VN64DDS expansion module with two features The shift key provides access to features 41 to 64 When the shift key LED is off features 17 to 40 are available for use When you press the shift key the LED next to the key lights indicating that feat...

Page 8: ... outside lines assigned to your telephone These lines allow you to make and receive external calls without entering an external access code See Outside Line Supported Features on page 31 for information about features available on these lines KURNC The VN08DDS VN12DDS VN16DDS VN24DDS and VN64DDS telephones provide a back lit two line display to give you additional call information When you are not...

Page 9: ...one base The handset jack is labeled with a picture of the handset on most telephones QPPGEVKPI VJG NKPG EQTF 0 0 Attach one end of the line cord to the line jack center in the telephone base and the other end of the line cord to the wall jack 0QVG Do not plug a digital telephone into a wall jack configured for an analog telephone ...

Page 10: ...ch one end of the line cord to the left line jack on the expansion module and the other end to the wall jack PUVCNNKPI VJG GCFUGV You can attach a headset to the headset jack on the back of the VN12DDS and VN24DDS telephones A Headset feature key is required for operating the headset See Headset VN12DDS and VN24DDS only on page 22 for more information ...

Page 11: ... the VN08 VN08DDS VN16DDS and VN64DDS telephones to the wall using the mounting instructions and template folded into this manual To mount the VN12DDS and VN24DDS telephones to the wall 1 Remove the support from the telephone base by sliding the support toward you as shown in the figure below 2 Rotate the support 180 degrees so the narrow end lines up with the top of the telephone base and slide i...

Page 12: ...ver as shown in the figure below 4 Flip the handset catch over and insert the short end into the telephone Note where the notch in the telephone and the stop on the catch line up 5 Mount the telephone on a standard North American telephone wall mount bracket Releas ...

Page 13: ...PV When dialing an international telephone number press after the last digit to make the call connect faster 0QVG Model VN08D users can use the speaker audio path to make a call but must use the handset to speak to the other party once the call is connected because the telephone is not equipped with a microphone PUYGTKPI C ECNN A flashing amber LED appears next to the key corresponding to the line...

Page 14: ...QVG Some outside lines can carry more than one call at one time Break in permission is not allowed on those outside lines NQEMKPI ECNNGT KPVGTPCNN Blocking caller ID keeps your caller ID information private when making a call to another extension To block caller ID Dial 67 and dial the telephone number Caller ID Blocking is canceled when you end the call You cannot block caller ID to external call...

Page 15: ...Press the or key to select a ring melody 3 Press to save the change or press to cancel the change FLWUVKPI VJG JCPFUGV CPF URGCMGT XQNWOG During a call it may be necessary to increase or decrease the volume To adjust the volume Press the or key while the other party is speaking This volume level will be retained for future calls 0QVG On models VN12DDS and VN24DDS the volume on your handset has fiv...

Page 16: ...are programming an external telephone number enter the full telephone number including the external access digit s To cancel the program without saving the digits press Release 4 Press Program to save the number To use Auto Dial Press Auto Dial CNN 2CTM Use Call Park to put a call on hold for retrieval from any telephone on the system There are three types of Call Park Self Park Directed Park and ...

Page 17: ...call by pressing the Directed Park key You can use the key to park another call on another line even if the green LED is flashing You can only park one call on any given line Any other telephones that have a Directed Park key targeted at the same line where the call was parked and are configured to show status will flash red indicating that there is a call already parked on the target line If you ...

Page 18: ...lows you to answer inbound calls on other extensions You can pick up a call on any extension within your call pickup group If the line key you use to pick up a call is not part of a call pickup group you can pick up other calls on lines that do not belong to a call pickup group There are two types of Call Pickup Extension Pickup and Group Pickup Extension Pickup allows you to answer any ringing pr...

Page 19: ... telephone feature will end a call recording session You access the recording in the same way you access Voice Mail messages See Message Waiting on page 22 for details CNN 4GVWTP Call Return calls back the last extension that rang on your primary line Call Return does not return calls from external telephone numbers To use Call Return Press Call Return If you do not have a Call Return key dial 69 ...

Page 20: ...or another line are connected or if the primary line is ringing You can add a call waiting call to a call on your primary line by pressing Conference See Conference on page 17 for more information about the Conference feature You can transfer a call waiting call to another extension See Transfer on page 27 for more information about the Transfer feature You can park a call waiting call for pickup ...

Page 21: ...Camp on Press Camp on The Camp on key LED goes out and you hear a beep If you do not have a Camp on key dial 77 and the Camp on target extension to cancel Camp on To display the Camp on target extension 1 Press Program 2 Press Camp on The display shows the Camp on target extension 3 Press Release to clear the display The Centrex Flash feature allows you to access Centrex features You must subscrib...

Page 22: ...th party 5 Complete the conference by pressing Conference To make a conference call with feature codes 1 During a call press Flash to put the other party on hold Your line key LED flashes red 2 Listen for dial tone then dial the extension of the third party 3 When the third party answers press Flash and dial 71 to connect the calls Your line key LED is green If a party is not available press Flash...

Page 23: ... to transfer a call to another extension without announcing the transfer To make a blind transfer While connected to another party press a DSS BLF key 0 Do Not Disturb DND prevents your telephone from ringing It also blocks pages and voice calls Callbacks from calls left on hold park and camp on will still ring your telephone Using the Do Not Disturb key you can enable or disable Do Not Disturb wh...

Page 24: ...tive call Use Forward to redirect your calls to another extension or telephone number The Forward key applies only to calls received on your primary line You can activate only one Forward key on your telephone at any given time The Forward feature will behave differently depending on whether or not your Forward key is programmed with a target telephone number 4 4 5 6 To forward calls to internal e...

Page 25: ...ou do not have a Forward key dial 44 to cancel call forwarding 5 6 You can program a number on a Forward key to always forward calls to the same telephone number To program a number on your Forward key 1 Press Program The red LED lights next to the Program key 2 Press Forward 3 Enter the number If you enter an external telephone number be sure to include the external line access digit usually a 9 ...

Page 26: ...for three minutes your phone rings back and HELD is displayed The Flash key can be used to place calls on temporary hold however you cannot hang up the handset or you will be reconnected to the call on hold To reconnect to a call on hold Press the key corresponding to the line where the call was placed on hold If you have a Message Waiting key the red LED flashes when there are new Voice Mail mess...

Page 27: ...key gives you access to the public address system and all the digital telephone speakers on your system or the Page key pages a specific group of digital telephones To page the whole system 1 Press Page If you do not have a Page key dial 11 2 Make an announcement 3 Hang up when you are finished making your announcement You will remain connected to the public address system until you hang up or pre...

Page 28: ...e key you wish to program 3 Enter the digits You can also enter the and keys in the program To cancel the program without saving the digits press Release 4 Press Program to save the digits The Program key LED goes out To clear a programmed feature key 1 Press Program The Program key red LED lights 2 Press the key to be cleared 3 Press Program to clear the key The Program key LED goes out To displa...

Page 29: ...he display mutes the speaker during a page and cancels transfers conference calls and the Program feature To use Release Press Release Silent Monitor allows a supervisor to monitor an agent call with either the agent or the caller knowing that the call is being monitored The supervisor hears both sides of the call but cannot speak to either the agent or the caller This feature requires that the su...

Page 30: ...er Mute and hang up the handset To switch from hands free mode to the handset during a call Pick up the handset To mute a call 1 Make or answer a call If you are on a hands free call the Speaker Mute LED is solid red 2 Press Speaker Mute to mute the microphone The Speaker Mute red LED flashes You can hear the other party but the other party cannot hear you 3 To speak to your caller press Speaker M...

Page 31: ...ator configures the Transfer keys as blind or consultation transfer keys A consultation transfer allows you to announce a call before completing the transfer To make a consultation transfer 1 Press Transfer to place the caller on hold The line key red LED flashes and the Transfer key amber LED lights If you do not have a Transfer key press Flash 2 Listen for dial tone then enter the destination ex...

Page 32: ...to place the active call on hold 2 Listen for dial tone then enter the destination extension number 3 Hang up The party is transferred directly to the destination extension s Voice Mailbox 1 Voicecall is a page directed to a specific digital telephone extension that allows the receiving party to reply To use Voicecall 1 Press Voicecall If you do not have a Voicecall key dial 82 Listen for dial ton...

Page 33: ... is automatically enabled during a voice call and you can speak back to the other party through the speaker without pressing any keys If your telephone is configured for one way communication the Speaker Mute red LED flashes during a voice call and you can lift the handset or press the Speaker Mute key to speak to the calling party ...

Page 34: ...all Waiting Flash Disable 45 Caller ID Blocking 67 Camp on Callback 76 Cancel 77 ext Centrex Flash 80 code Conference Flash 71 Connect Party 71 Reconnect to Conference 72 Do Not Disturb 41 Cancel 42 Forward 43 dest Cancel 44 Hold Flash Night Answer Activate 85 Deactivate 86 Page 11 Page Group 12 group num System Speed Dial 89 code Toggle 73 Transfer Flash ext Voicecall 82 ext ...

Page 35: ...ker Mute No other features are supported on idle outside line keys Star codes are ignored while dialing on an outside line 6 When you are connected to a call on an outside line you can use the following telephone keys Primary secondary and other outside line keys press to toggle between calls Keypad digits Auto dial Redial Message Waiting sends digits Transfer DSS BLF Transfer Conference ...

Page 36: ...armful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be requ...

Page 37: ... be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users sh...

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