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VFF Vent Free Fireplace System
LIMITED LIFETIME WARRANTY POLICY
LIFETIME WARRANTY
The following components are warranted for life to the original owner, subject to proof of purchase:
Firebox, Combustion Chamber, Heat Exchanger, Grate and Stainless Steel Burners.
FIVE YEAR WARRANTY
The following components are warranted for 5 years to the original owner, subject of proof of pur-
chase: Refractory cement Logs, Catalytic Filter and Aluminized Burners.
BASIC WARRANTY
Vermont Castings Group warrants the components and materials in your gas appliance to be free from
manufacturing and material defects for a period of one year from date of installation. After installation,
if any of the components manufactured by Vermont Castings Group in the appliance are found to be
defective in materials or workmanship, Vermont Castings Group will, at its option, replace or repair
the defective components at no charge to the original owner. Vermont Castings Group will also pay
for reasonable labor costs incurred in replacing or repairing such components for a period of one
year from the date of installation. Any products presented for warranty repair must be accompanied
by a dated proof of purchase.
This Limited Warranty will be void if the appliance is not installed by a qualifi ed installer in accordance
with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is
not operated and maintained according to the operating instructions supplied with the appliance,
and does not extend to (1) fi rebox/burner assembly damage by accident, neglect, misuse, abuse,
alteration, negligence of others, including the installation thereof by unqualifi ed installers, (2) the costs
of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental or
consequential damage. All service work must be performed by an authorized service representative.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of
merchantability of fi tness for purpose and of all other obligations or liabilities. Vermont Castings
Group does not assume for it any other obligations or liability in connection with the sale or use of
the appliance. In states that do not allow limitations on how long an implied warranty lasts, or do not
allow exclusion of indirect damages, those limitations of exclusions may not apply to you. You may
also have additional rights not covered in this Limited Warranty.
Vermont Castings Group reserves the right to investigate any and all claims against the Limited
Warranty and decide upon method of settlement.
IF WARRANTY SERVICE IS NEEDED...
1. Contact your supplier. Make sure you have your warranty, your sales receipt and the model/
serial number of your Vermont Castings Group product.
2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
