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4 - Guarantee
Our electric chain hoists are guaranteed
for two years
from
the date of delivery.
If for a reason outside the control of the vendor, the delivery
is delayed, the delay cannot exceed three months.
If the use
(installation)
of the hoist is delayed, the
corresponding extension of the guarantee (a single
extension limited to three months) must be requested, and
written confirmation obtained.
The vendor undertakes to eliminate all operating errors
originating from the concept, the execution, the components
or the materials themselves.
The guarantee does not cover normal wear*, nor the
failures resulting from lack of regular and periodic
maintenance. It does not cover damage due to a lack of
supervision, to false operation or to a bad utilization of
the hoists, particularly due to overload conditions,
slantwise drawing, undervoltage or overvoltage or a
connection error.
The guarantee does not apply when there is disassembly,
modification or replacement of parts
(mechanical or
electrical)
by an unauthorized party or prior agreement with
manufacturer.
The guarantee only applies for original, factory-installed
spare parts, including the chain.
For the duration of the guarantee, the vendor undertakes to
replace or repair, free of charge, the parts that are
acknowledged to be damaged following examination by a
qualified and authorized technical service.
The guarantee excludes any other services or indemnities.
The repairs covered by the guarantee are carried out, as a
rule, in the workshops of the vendor or authorized agent.
When servicing of the equipment is done outside these
workshops, the labor costs for disassembly or assembly of
these parts are borne by the vendor when these are done
exclusively by his staff or by an authorized agent. The
replaced parts become the property of the vendor and must
be returned to the vendor at his expense.
For components of a relative particular importance that are
not manufactured by the vendor and which carry the brand
name of specialized manufacturers, the manufacturer’s
guarantee (which can vary according to the manufacturer) is
applicable.
*
The guarantee does not apply for expendable parts
defined by the manufacturer :
- Lifting chain
- Chain guide
- Rubber buffer
- Sprockets
- Chain bucket
- Hooks
- Friction and brake discs
- Control box cable
