Troubleshooting
Problem: power/internet light does not become solid.
•
Solution: If WAN is using coax, make sure the coax cable is securely connected to the coax
connector on the Gateway.
•
Solution: If WAN is using Ethernet, make sure the white Ethernet cable is connected to the
white Ethernet port on the Gateway (not to the yellow LAN Ethernet connectors).
Problem: unable to connect to the wi-fi network.
•
Solution: Make sure you are selecting the Wi-Fi network (SSID) printed on the sticker on the
back of the Gateway.
•
Solution: Make sure you are correctly entering your Wi-Fi password (password is case
sensitive, make sure Caps Lock is off).
Problem: cannot access MyFiosGateway.com
•
Solution: Make sure the PC is connected to one of the four LAN Ethernet ports, or wirelessly
to the Gateway.
•
Solution: Close and reopen the browser to make sure the browser is not caching an old
page. Also, try clearing the browser cache via the browser settings menu.
•
Solution: Ensure the computer you are connecting to the Gateway is set up to dynamically
receive an IP address. Open your computer’s network properties and make sure “Obtain an
IP address automatically” is selected.
•
Solution: Make sure that TCP/IP protocol is set up properly on your computer. Open your
computer’s network properties and make sure “Internet Protocol (TCP/IP)” is turned on.
Support
Visit
verizon.com/BizFiosQuantumGateway
for helpful User Guides.
Or call 1.800.Verizon (1.800.837.4966) for technical support.
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