Verizon Delphi Connect User Manual Download Page 13

Page: 13 / 464

System Requirements

The Delphi Connect smartphone app works on:

• Android 2.2 and later

• Apple iOS 5.0 and later

The Delphi website at

mycar.delphi.com

works with:

• Internet Explorer 7 and later

• Google Chrome

• Apple Safari

• Firefox

Note: Bluetooth® features of this product are only available by using the Delphi Connect smartphone app.

Installation Requirements

• A supported vehicle identified in the fitment guide at

connectedcar.delphi.com/fitment

• Relocation Kit

, if needed (refer to the fitment guide for a recommendation)

• An activated Delphi Connect module with a qualified Verizon Wireless service plan

If you do not have a Verizon Wireless service plan, please visit

vzw.com/certifieddevice

activate this product before starting installation. When asked for Device ID, enter the ESN DEC

found on the label of the module.

Sold Separately

Summary of Contents for Delphi Connect

Page 1: ...User Guide Delphi Connect ...

Page 2: ...e Setup Using Delphi Connect Website 25 Launch Your Internet Browser 25 Sign In to Your Delphi Account 25 Find Your Vehicle s OBD Connector Port 28 Need help finding your vehicle s OBD Connector port 29 Install Your Module 32 Verify Module Setup 35 Reconnect Your Module 36 Install Your Module 36 Initiate Module Setup 37 Verify Module Setup 38 Application Service Features 39 Using the Android App 3...

Page 3: ...Disable a Geo Fence 80 Live Tracking 84 Alerts 87 Clearing Alerts 89 Health 91 Performing a Diagnostic Code Scan on Your Vehicle 92 Clearing Diagnostic Codes 93 Recent Trips 96 Key Fob Pairing 99 Key Fob Pairing Without VIN 103 Pair Smartphone Bluetooth to Module 106 Remove the Bluetooth Connection to Your Module 112 Settings 118 Account Settings 119 User Settings 120 Account Email Address 120 Add...

Page 4: ...8 Configuring the Motion Alert 154 Configuring the Engine RPM Alert 160 Configuring Notifications 166 Add a Notification 167 Modify or Delete a Notification 175 About Section 187 Locating Your OBD Connector 187 Reviewing the Terms of Use and Privacy Policy 189 Logout 191 Using the iPhone App 192 Forgot Username or Password 192 Navigating Around 196 Refreshing Your Vehicle Data 198 Selecting Your V...

Page 5: ...gnostic Codes 240 Recent Trips 242 Key Fob Pairing 245 Key Fob Pairing Without VIN 252 Pair Smartphone Bluetooth to Module 256 Remove the Bluetooth Connection to Your Module 265 Settings 271 Account Settings 272 User Settings 272 Account Email Address 272 Add Account Email Address 273 Edit or Delete Account Email Address 274 Change Username 276 Change Password 278 Module Management 280 View Module...

Page 6: ...ur OBD Connector 339 Reviewing the Terms of Use and Privacy Policy 341 Logout 343 Using the Delphi Connect Website 344 Accessing the Website 344 Forgot Username or Password 344 Navigating Around 348 Selecting Your Vehicle 349 Vehicle Settings 352 Edit Your Vehicle Information 352 Refreshing Your Vehicle Data 355 Dashboard 356 Location 359 Customizing the Website Map Display 360 Programmable Odomet...

Page 7: ...l Address 397 Edit or Delete Email Address 398 Change Username 400 Change Password 402 Settings 404 Module Management 404 View Modules Associated with Your Account 405 Add a Module to Your Account 406 Remove a Module from Your Account 409 Configuring Alerts 411 Configuring the Geo Fence Alerts 411 Configuring the Speed Alert 415 Configuring the Motion Alert 418 Configuring the Engine RPM Alert 420...

Page 8: ...ation Text Number 430 Logout 432 Frequently Asked Questions 433 Status LED and Troubleshooting 447 Understanding the Status LED Indicators 447 Troubleshooting 449 Customer Information 456 Product Safety and Warranty 457 ...

Page 9: ...9 ...

Page 10: ...e s location in real time and create virtual Geo Fence boundaries anywhere on a map Receive alerts for speeding Geo Fence boundary crossings and vehicle related issues Make your key fob functions available on your smartphone or online for convenient use anywhere See connectedcar delphi com fitment for vehicle compatibility Track your driving history and see past trips on a map This manual covers a...

Page 11: ...ts Before you start installation please visit connectedcar delphi com fitment to make sure your vehicle is compatible with the Delphi Connect system The fitment guide will also tell you if a Relocation Kit is recommended for your vehicle These can be purchased at verizonwireless com accessories NOTE Screen images and icons shown are for reference only Changes may occur in the future Sold Separatel...

Page 12: ...productmaydiffer slightly Equipment Overview Package Contents The package you purchased should contain the following items Please contact Verizon Wireless if any of the items are missing or damaged 1 OBDconnector plugs intovehicle s OBD IIport 2 Function button 3 StatusLED 4 Serviceconnector manufactureruseonly 5 Labels showingproductinformation 1 2 3 4 5 bottom Product Safety Warranty Information...

Page 13: ...smartphone app Installation Requirements A supported vehicle identified in the fitment guide at connectedcar delphi com fitment Relocation Kit if needed refer to the fitment guide for a recommendation An activated Delphi Connect module with a qualified Verizon Wireless service plan If you do not have a Verizon Wireless service plan please visit vzw com certifieddevice to activate this product befo...

Page 14: ...d or Apple s App Store for iPhone 2 Search for the Delphi Connect app and download it to your smartphone Sign In to Your Delphi Account 1 Launch the Delphi Connect app 2 In the Username enter the Registration Key exactly as it is printed on the module label including the dash In the Password field enter the ESN DEC exactly as it is printed on the label ...

Page 15: ...15 3 Review and accept the privacy and terms of use On Android ...

Page 16: ...16 On iPhone ...

Page 17: ...nd Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character long and do not have to include a number ...

Page 18: ...ne app will remain logged in to your vehicle indefinitely unless you log out using the Log Out feature on page 191 Note The Delphi Connect smartphone app will be updated periodically and you will receive notification of updates via standard Android and iOS app update notifications Note You can review Delphi s complete Terms of Use and Privacy Policy at connectedcar delphi com terms ...

Page 19: ...OBD Connector Port 1 After logging in for the first time tap OBD LOCATOR 2 Select your vehicle make from the provided drop down selector and tap Submit If you are unable to select your vehicle you can use the Click here link to submit an email for the unlisted vehicle 3 A description of the location of your OBD II port will be given Click View a picture of your OBD II port to view an actual photog...

Page 20: ...of the location of your OBD II connector Note If needed you can access the OBD Locator from the smartphone app or website at any time In the smartphone app this feature is located in the Side Menu under Settings About OBD Locator ...

Page 21: ...icle to hold it steady while plugging in the Module If the module protrudes into the knee or foot area or prevents an access panel door from closing a Relocation Kit may be used to relocate the module See connectedcar delphi com fitment for recommendations on using a relocation kit with your vehicle Wait for the Status LED to turn solid blue To minimize drain on the vehicle battery the Install You...

Page 22: ...e check your vehicle owner s manual to determine how many presses are required to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one time This will occur after approximately 5 seconds Then release the Function Button The LED will blink red several times while vehicle setup occurs 3 Wait up to 30 seconds for the LED to display a m...

Page 23: ...engine and wait at least 20 seconds 3 You are now ready to access your vehicle information using the Delphi Connect app or website Open the Delphi Connect app and if needed sign in using the username and password you created in Sign In to Your Delphi Account You should see the Dashboard screen ...

Page 24: ...24 If not tap the Retry button If you still do not see the Dashboard screen go to the Troubleshooting section of this guide ...

Page 25: ... Use your website browser and go to mycar delphi com Sign In to Your Delphi Account 1 In the Username field enter the Registration Key exactly as it is printed on the module label including the dash 2 In the Password field enter the ESN DEC exactly as it is printed on the label ...

Page 26: ...26 3 Review and select ACCEPT to accept the privacy statement and terms of use ...

Page 27: ...nd Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character long and do not have to include a number ...

Page 28: ...You can review Delphi s complete Terms of Use and Privacy Policy at connectedcar delphi com terms Find Your Vehicle s OBD Connector Port The OBD connector is usually located on or under the dash on the driver s side Other possible locations are the center console area or inside the glove compartment 5 You will see the following screen after successfully changing your username and password ...

Page 29: ... vehicle s OBD Connector port 1 After logging in for the first time click the button labeled OBD LOCATOR You will be presented with the OBD II Port Location Guide 2 Select you vehicle make from the provided drop down selections ...

Page 30: ...le selections using the drop downs for Make Model Year Body Type and Trim as requested and then select Submit If you are unable to select your vehicle you can use the Click here link to submit an email for the unlisted vehicle ...

Page 31: ...ation of your OBD II port will be given Click View a picture of your OBD II port to view an actual photograph of the location of your OBD II port You can also use the Print button to print this page to have with you in your vehicle ...

Page 32: ...ur Module 1 Check that you have a strong signal where your vehicle is parked Visit Verizon s interactive coverage map verizonwireless com maps 2 Make sure your vehicle is parked outside in a safe location and the engine is turned off 3 Now plug the module into the OBD II port or into the extension cable if it is required Make sure that the module is fully seated 5 You will see a picture of the loc...

Page 33: ... vehicle Wait for the Status LED to turn solid blue To minimize drain on the vehicle battery the Install Your Module and Initiate Module Setup steps should be performed without interruption The process will take less than 5 minutes Note The first time the module connects to the Verizon network it will perform a one time network setup which will take a few minutes The Status LED will turn solid whi...

Page 34: ...d to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one time This will occur after approximately 5 seconds Then release the Function Button The LED will blink red several times while vehicle setup occurs 3 Wait up to 30 seconds for the LED to display a mix of solid and blinking green 4 Wait until the LED stops flashing green and ...

Page 35: ...onds 3 You are now ready to access your vehicle information using the Delphi Connect app or website If you see the following screen click on RETRY to connect to your vehicle If you see the login screen enter in the password and username you used during setup You should see the Dashboard screen If not click the Retry button ...

Page 36: ... for all times the Module was connected If you paired the keyfob previously to this vehicle it will remain paired once reconnected Install Your Module 1 If you are currently using the app on your Verizon Wireless smartphone use your smartphone to check that you have a strong signal where your vehicle is parked Don t have Verizon coverage Visit Verizon s interactive coverage map verizonwireless com...

Page 37: ...e Status LED will remain dark for approximately 30 seconds When vehicle setup is successfully completed the Status LED will turn solid blue Note To avoid any unnecessary drain on the vehicle battery it is recommended to not leave the module in the solid blue state for more than 24 hours Initiate Module Setup Stop Do not proceed until the Status LED is solid blue indicating activation on the Verizo...

Page 38: ...or the LED to go out 5 When the LED begins to flash blue every 10 seconds setup is complete Stop Do not proceed if the Status LED never turned green and returned to solid blue Your vehicle may not be compatible with the Delphi Connect system check fitment guide connectedcar delphi com fitment or you did not place the ignition in the On position Verify Module Setup 1 Start the engine and let it run...

Page 39: ...es Using the Android App Forgot Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username tap Forgot Username or Password ...

Page 40: ...tap Submit You will receive an email with your Username sent to the account email address you provided as part of your User Settings If you did not provide an email in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 41: ...41 To request a Password reset tap Forgot Username or Password Tap Forgot Password ...

Page 42: ...r Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an email in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 Enter your Username and tap Submit ...

Page 43: ...cific category tap the item you want to view such as Alerts Recent Trips Health and Location as shown in the red boxes You can also tap the Side Menu icon located in the top left corner to navigate to the various features of the app Side Menu ...

Page 44: ...ccount information manage your modules configure Alerts and Notifications and set up Bluetooth pairing for compatible devices Tap Key Fob to access the key fob feature for compatible vehicles Tap Logout to log out from your vehicle You can also tap the Back button to return to the previous screen Side Menu Options ...

Page 45: ...t data from the module tap the Refresh button from anywhere within the app A refresh may take up to two minutes You can continue to use the app during this time The newest information will be displayed when it becomes available Note Trips are not complete until after the engine has been turned off for a short period of time Therefore the Recent Trip list will not show a trip that is currently unde...

Page 46: ...le associated with your account you can select which vehicle s information to view Tap your vehicle name at the top of the screen using the drop down but ton Tap the vehicle you wish to view or select the current vehicle if you do not wish to change vehicles ...

Page 47: ...status It includes the following information Basic vehicle information including the engine run status current programmable odometer battery voltage and the fuel level if your vehicle supports this feature Note Fuel level readings will work on compatible vehicles ...

Page 48: ...48 Last recorded location of vehicle The most recent alerts ...

Page 49: ...ormation reported by your vehicle The most recent trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure See Performing a Diagnostic Scan on Your Vehicle ...

Page 50: ...vehicle To close the vehicle information box tap the X in the upper right hand corner Note Vehicle location is subject to GPS accuracy Note Depending on local conditions it can take a few minutes to locate your vehicle using GPS services This may delay your ability to see your vehicle location when installing the module In addition when your vehicle is located in an enclosed structure such as a ga...

Page 51: ...stomized using the map controls You can use the standard Android map controls such as scrolling and zooming to adjust the Map view To enable and disable the Satellite view tap Satellite View on the soft menu Soft Menu Android soft menu ...

Page 52: ...52 Geo Fences To enable and disable the display of Geo Fences select Geo Fences on the soft menu See Managing Geo Fences for more information Soft Menu Android soft menu ...

Page 53: ...g for more information Note While in Location view depending on your Android version either tap the Live Tracking icon or tap Live Tracking from the soft menu to start the live tracking feature Note If the GPS is enabled on your phone the location of your phone will be indicated with a blue dot on the map ...

Page 54: ...54 Find My Car Tap Locate My Vehicle on the soft menu to center the map on the vehicle s current location Soft Menu Android soft menu ...

Page 55: ...rom your location to your vehicle Tap Navigate To Vehicle on the soft menu This command will launch the default navigation app on your phone and plot a route from your location to your vehicle s location Note Navigate to vehicle will default to standard driving directions to the vehicle s location Soft Menu Android soft menu ...

Page 56: ... odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value tap the odometer on the dashboard ...

Page 57: ...57 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving ...

Page 58: ...r text message if desired See Configuring Notifications on page 75 for more informa tion You can define up to six Geo Fences These can be edited or deleted as often as you like A Geo Fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a Geo Fence at least 0 1 miles in any direction to avoid false alerts Create a...

Page 59: ...59 2 In the Geo Fences settings panel tap CREATE NEW FENCE ...

Page 60: ...t the desired geo fence shape circle or rectangle You can change the shape at anytime 4 Scroll and zoom the map to where you would like to place the Geo Fence The cross hairs indicate the center of the geo fence ...

Page 61: ... To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 62: ...62 6 Tap the Save icon upper right hand corner to save your geo fence 7 Enter the name of the new geo fence and tap OK or tap Cancel to exit without saving ...

Page 63: ...63 8 Create additional Geo Fences as desired 9 Tap the Back button or Side Menu button when you are finished to return to Location view ...

Page 64: ...64 Create a Geo Fence by Searching for an Address or Business Name 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 65: ...65 2 In the Geo Fences settings panel tap CREATE NEW FENCE ...

Page 66: ...66 3 Tap Search on the soft menu ...

Page 67: ...67 4 Enter the address or business name you want to find and tap the search icon magnifying glass ...

Page 68: ... list of search results You can modify the search criteria and tap the search icon magnifying glass to refresh the results Within the search results tap the desired location A Geo Fence will be placed at the selected location ...

Page 69: ...69 6 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 70: ... To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 71: ...ve icon upper right hand corner to save your geo fence 9 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap OK or tap Cancel to exit without saving ...

Page 72: ...72 Edit an Existing Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 73: ...73 2 Tap the pencil icon to the right of the name of the Geo Fence you want to edit ...

Page 74: ...74 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 75: ...eo fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 76: ...76 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap Cancel to exit without saving ...

Page 77: ...77 Delete an Existing Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 78: ...78 2 Tap the pencil icon to the right of the name of the Geo Fence you want to delete ...

Page 79: ...79 3 On the soft menu tap Delete then tap OK to delete or Cancel to exit without deleting ...

Page 80: ...80 Enable or Disable a Geo Fence 1 While in Location view tap Manage Geo Fences on the soft menu to begin managing Geo Fences ...

Page 81: ...81 2 In the Geo Fence settings panel tap the checkbox to the left of the Geo Fence you wish to disable ...

Page 82: ...82 3 The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence ...

Page 83: ...83 4 To enable a Geo Fence tap the box to the left of the Geo Fence name The Geo Fence will be shown on the map again ...

Page 84: ... your vehicle s speed heading and location on the map will be updated approximately every 5 seconds If you are concerned about the location of your vehicle and wish to call the authorities you can use the emergency CALL 911 button You will then need to press Dial on your phone to initiate the call 1 While in Location view tap the Live Tracking icon to start the live tracking feature Note While in ...

Page 85: ...u will be see a warning message with a reminder of the 10 minute timeout To continue tap OK To exit live tracking tap Cancel If you do not wish to see this message again check the box labeled Do not show again ...

Page 86: ...own as a red car The vehicle s current direction and speed will be shown Live tracking has a 10 minute timeout counter When the timeout counter reaches zero live tracking will automatically be exited You can end live tracking at any time by selecting the Live Tracking icon Countdown Timer ...

Page 87: ...Malfunction Indicator Lamp MIL The battery voltage falls below 11 5 volts While the engine is not running and the vehicle experiences a motion that exceeds a threshold that you choose 5 failed attempts logging into your account You can also configure email and text message notifications for each alert For more information on configuring your alerts and the associated notifications see sections Con...

Page 88: ...88 Within the smartphone app you can scroll to view all of your Alerts The most recent Alert appears first ...

Page 89: ...rts you wish to clear and tap Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your account using the mycar delphi com website and select the Alerts tab ...

Page 90: ...90 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit ...

Page 91: ...e may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time and date when the code was read from your vehicle Therefore you may read the same code from the vehicle multiple times and see it in the list multiple times For more information on reading your vehicle codes see section Performing...

Page 92: ...enu at the bottom of the screen Then tap Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 93: ... clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle s health Note Simply clearing the diagnostic codes in your vehicle will not repa...

Page 94: ...94 To begin clearing codes tap the soft menu at the bottom of the screen Then tap Clear trouble codes ...

Page 95: ...95 Tap Display only to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 96: ...le has taken since you installed the module Within the smartphone app you can view the ten most recent vehicle trips The most recent trip is listed first Select any trip to view the trip details To view all the recorded trips use the website Tap any trip to view its details ...

Page 97: ...trip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip on a map ...

Page 98: ...om the map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects these breadcrumbs to approximate the route the vehicle took ...

Page 99: ...icles that require a sequence of buttons to be pressed to perform a remote start you only need to press the Remote Start button once The module will automatically provide any button sequence required to start the vehicle Note You will only need to pair the key fob using the Delphi Connect app or website one time After the initial pairing the key fob capability will be available from either locatio...

Page 100: ...100 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit ...

Page 101: ...ntinue If you do not find a picture of your key fob tap I don t see my key fob In this case your key fob is not currently supported 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes Do not close the app during this process ...

Page 102: ...ock switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicle...

Page 103: ...e your keyfob feature without a vehicle VIN navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not already set up you will see the following message Tap OK to begin the fob set up process or Cancel to exit ...

Page 104: ...it If are not able to select your vehicle tap My vehicle is not listed and see section My Vehicle is Not Supported 3 After you have selected your vehicle tap Submit The configuration process can take up to 5 minutes Do not close your browser window during this process ...

Page 105: ...ob setup steps If you wish to complete the process later you can tap Perform this step later 5 Once in the vehicle tap Continue Carefully follow the on screen instructions You may be required to push buttons in your vehicle such as the door lock unlock switch or you may need to turn the ignition key a certain number of times ...

Page 106: ...fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or the website once After the initial pairing it will be available from the smartphone app or website Pair Smartphone Bluetooth to Module This feature lets you access the key fob functions on your Delphi Connect smartphone app within Bluetooth range of the module range is dependent on your cell ph...

Page 107: ... your Smartphone with the module Bluetooth Direct Connect follow the steps below 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left corner Tap Settings 2 Tap Vehicle Settings ...

Page 108: ...108 3 Tap the vehicle in which the module is currently installed 4 Tap Bluetooth Settings 5 Tap Discover to activate Bluetooth pairing ...

Page 109: ... begin scanning automatically 9 When a device named ACT231 where 231 are three numbers appears as an available device tap it 10 The device ACT231 should now show as paired Authorize your smartphone s Bluetooth key fob functionality 1 Return to the Delphi Connect Car app If your phone doesn t appear on the list of Bluetooth phones tap the Back button and then re enter Bluetooth Settings 2 Your phon...

Page 110: ...110 3 Tap your phone s name 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized ...

Page 111: ... icon until you return to the Delphi Connect side menu 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluetooth setup is complete ...

Page 112: ...uetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left corner 2 Tap Settings ...

Page 113: ...113 3 Tap Vehicle Settings ...

Page 114: ...114 4 Tap the vehicle in which the module is currently installed ...

Page 115: ...115 5 Tap Bluetooth Settings ...

Page 116: ...116 6 Tap the name of the device you wish to remove ...

Page 117: ... 7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called forget ...

Page 118: ...118 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section ...

Page 119: ...119 Account Settings The Account Settings allow you to Modify your User Settings such as your login credentials and account email address Manage the modules associated with your account ...

Page 120: ...ample it is used for the forgot username and forgot password features Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address Enter your account email address in the box provided and tap Save to save your email or the Back button or Side Menu to exit without saving ...

Page 121: ...1 Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previously ...

Page 122: ...122 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving ...

Page 123: ...123 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username ...

Page 124: ...character long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without saving Usernames are not case sensitive ...

Page 125: ...125 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password ...

Page 126: ...me password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap back to cancel changing your password ...

Page 127: ...ssociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Management You will see all the modules currently associated with your account ...

Page 128: ...128 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 129: ...129 2 Tap Add Module ...

Page 130: ...130 3 Enter the ESN or IMEI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add ...

Page 131: ...te Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it is currently connected to a vehicle Plug the module into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account ...

Page 132: ...hicle datareportedbythemodulewillbeavailableinthenew account Anyprevious key fob pairings willremaininthemoduleafteraddingittothenew account Any previous Bluetooth pairingswillbeavailableafteraddingtheModule Remove a Module from Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 133: ...133 2 Tap the ESN or IMEI number of the module you want to remove ...

Page 134: ... you want to remove and tap Delete Module Note Removing a Module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 135: ...vehicle information such as providing your vehicle VIN when the VIN is not available Configure alerts and notifications Setup Bluetooth Direct Connect Review Your Vehicle Information 1 To review your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 136: ...136 2 Tap the vehicle you wish to review ...

Page 137: ... Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 138: ...138 2 Tap the vehicle you wish to review and then tap Edit ...

Page 139: ...139 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide ...

Page 140: ...140 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes ...

Page 141: ...ng your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 142: ...142 2 Tap the vehicle you wish to configure ...

Page 143: ...143 3 Tap Alerts Notifications ...

Page 144: ...144 4 Tap Geofence ...

Page 145: ...145 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again ...

Page 146: ...146 6 Tap the Geo Fence name to configure the entry and exit alerts individually ...

Page 147: ...exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 148: ...148 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 149: ...149 2 Tap the vehicle you wish to configure ...

Page 150: ...150 3 Tap Alerts Notifications ...

Page 151: ...151 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again ...

Page 152: ...152 5 Tap the word Speed to configure the speed threshold ...

Page 153: ...en the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 154: ...154 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 155: ...155 2 Tap the vehicle you wish to configure ...

Page 156: ...156 3 Tap Alerts Notifications ...

Page 157: ...157 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again ...

Page 158: ...158 5 Tap the word Motion to configure the motion threshold ...

Page 159: ...ically be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is more sensitive a larger value is less sensitive See Configuring Notificati...

Page 160: ...160 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 161: ...161 2 Tap the vehicle you wish to configure ...

Page 162: ...162 3 Tap Alerts Notifications ...

Page 163: ...163 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again ...

Page 164: ...164 5 Tap the words Engine RPM to configure the RPM threshold ...

Page 165: ...ngine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 166: ...a new mobile number for notifications you will recieve a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt message If you do not opt in you will not recieve notifications on that mobile number Note To discontinue recieving alerts on a mobile phone you can remove the mobile number from the notification settin...

Page 167: ...ation to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 168: ...168 2 Tap the vehicle you wish to configure ...

Page 169: ...169 3 Tap Alerts Notifications ...

Page 170: ...170 4 Tap the word Speed to configure the notifications ...

Page 171: ...171 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 172: ...172 6 Tap Add Notification ...

Page 173: ...tion to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter as many email addresses as you wish ...

Page 174: ... number select the mobile number icon enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification You can enter as many mobile numbers as you wish ...

Page 175: ...ciated with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 176: ...176 2 Tap the vehicle you wish to configure ...

Page 177: ...177 3 Tap Alerts Notifications ...

Page 178: ...178 4 Tap the word Speed to configure the notifications ...

Page 179: ...179 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 180: ...ication email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 181: ...n logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the app will be logged out and you will need to log in the next time you access the app Enable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 182: ...182 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation ...

Page 183: ...183 The PIN code will now show ON ...

Page 184: ...184 Disable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 185: ...185 Enter your 4 digit PIN ...

Page 186: ...186 The PIN code will now show OFF ...

Page 187: ...ent Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector 1 To access the OBD Locator on the side menu tap Settings ...

Page 188: ...188 2 Tap About and then tap OBD Locator ...

Page 189: ...189 Reviewing the Terms of Use and Privacy Policy 1 To review the Terms of Use and Privacy Policy on the side menu tap Settings ...

Page 190: ...190 2 Tap About and then tap the document you wish to review ...

Page 191: ...u of the app tap Logout to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in indefinitely unless the user logs out using the MENU and Logout selection ...

Page 192: ...sing the iPhone App Forgot Username or Password Shouldyouforgetyour account logincredentials youcanrequest yourusernameorapassword resetfromthelogin screen TorequestyourUsername tapForgot UsernameorPassword ...

Page 193: ...193 Tap Forgot Username Enter the account email address you provided in your User Settings and tap Submit ...

Page 194: ...s you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 To request a Password reset tap Forgot Username or Password ...

Page 195: ...dress you provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email address in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 196: ...avigatetoaspecific category taptheitemyouwanttoview suchasAlerts RecentTrips HealthandLocation as shown in the redboxes YoucanalsotaptheSideMenuicon locatedin thetop leftcornertonavigate tothe variousfeaturesoftheapp Side Menu ...

Page 197: ...iConnect features OpentheSettingsfeature tomodifyaccountinformation manageyourmodules configureAlertsand Notifications andsetupBluetooth pairingforcompatibledevices TapKeyFobtoaccess the keyfobfeature TapLogoutto log out fromyour vehicle Side Menu Options ...

Page 198: ...estthemostrecentdata fromthemodule tapthe Refresh buttonfromanywherewithintheapp Arefreshmaytakeup totwominutes You can continue touse theappduringthistime Thenewestinformation willbe displayedwhen itbecomes available Note Tripsarenotcomplete untilaftertheenginehasbeenturnedoff forashortperiodoftime Therefore theRecentTrip listwill not showatripthatiscurrentlyunderway Refresh Button ...

Page 199: ...unt youcanselectwhichvehicle s informationtoview Tap the vehicle iconat thetopof thescreentodisplayallavailablevehicles Tapthevehicleyou wish toview or select current vehicleif youdonotwishtochangevehicles The lastvehiclethatrecorded datais indicatedwiththemoduleicon seeyellowbox ...

Page 200: ...vehicle status Itincludesthefollowinginformation Basicvehicleinformation including the enginerunstatus current programmableodometer batteryvoltage and the fuellevel if yourvehiclesupportsthisfeature Note Fuel level readingswillworkoncompatiblevehicles ...

Page 201: ...recent alerts The most recent health information reported by your vehicle Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure See Performing a Diagnostic Scan on Your Vehicle ...

Page 202: ...202 The most recent trips ...

Page 203: ...ongitudeof yourvehicle Toremovetheon screen vehicle information touch anywhere on the map Note VehiclelocationissubjecttoGPSaccuracy Note Dependingonlocal conditions itcantakeafewminutestolocateyourvehicle using GPSservices This maydelay your abilitytosee yourvehiclelocationwheninstallingthemodule Inaddition whenyour vehicle is locatedin anenclosedstructure suchasagarage determiningyourvehicle slo...

Page 204: ...he map view can be customized using the map controls You can use the standard iPhone map controls such as scrolling and zooming to adjust the map view To enable and disable the Satellite view tap the Satellite button ...

Page 205: ...205 Geo Fences To enable and disable the display of Geo Fences tap the Geo Fence button ...

Page 206: ... Tracking button will enable real time tracking of your vehicle See Live Tracking on page 210 for more information Note If the GPS is enabled on your phone the location of your phone will be indicated with a blue dot on the map ...

Page 207: ...207 Find My Car In the Location view tap the Locate My Vehicle button to center the map on the vehicle s current location Locate My Vehicle ...

Page 208: ...ctions from your location to your vehicle Tap the Navigate to Vehicle button This command will launch the default navigation app on your phone and plot a route from your location to your vehicle s location Note Navigate to vehicle will default to standard driving directions to the vehicle s location Navigate to vehicle ...

Page 209: ... odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value tap the odometer on the dashboard ...

Page 210: ...210 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving ...

Page 211: ... message if desired See Configuring Notifications for more information You can define up to six Geo Fences These can be edited or deleted as often as you like A Geo Fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a Geo Fence at least 0 1 miles in any direction to avoid false alerts Create a Geo Fence Using t...

Page 212: ...212 2 In the Geo Fences settings panel tap CREATE NEW FENCE 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 213: ...ace the Geo Fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous boundaries ...

Page 214: ...214 6 Tap Save icon to save your geo fence 7 Enter the name of the new geo fence and tap Save Fence or tap Cancel to exit without saving 8 Create additional Geo Fences if desired ...

Page 215: ...215 9 Tap the Geo Fence Settings button or the Location button when you are done ...

Page 216: ...216 Create a Geo Fence by Searching for an Address or Business Name 1 While in Location view tap the Geo Fence tab Tap the Manage Geo Fence button to display the Geo Fence settings panel ...

Page 217: ...217 2 In the search bar located at the top of the map enter the address or business name you want to find and tap Search ...

Page 218: ...18 3 Select the desired location from the list of results You can modify your search criteria and search again 4 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 219: ...would like to place the Geo Fence The cross hairs indicate the center of the geo fence 6 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boundaries Tap Finish Resize when done or tap Back to exit ...

Page 220: ...220 6 Tap Save to save your geo fence 7 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap OK or tap Cancel to exit without saving ...

Page 221: ...221 Edit an Existing Geo Fence 1 While in Location view tap the Geo Fence tab Tap the Manage Geo Fence button to display the Geo Fence settings panel ...

Page 222: ...222 2 Tap on the name of the Geo Fence you want to edit ...

Page 223: ...223 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime ...

Page 224: ...would like to place the geo fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boundaries Tap Finish Resize when done or tap Back to exit ...

Page 225: ...225 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap Cancel to exit without saving ...

Page 226: ...226 Delete an Existing Geo Fence 1 While in Location view tap the Geo Fence tab Tap the Manage Geo Fence button to display the Geo Fence settings panel ...

Page 227: ...227 2 Tap the name of the geo fence you want to delete ...

Page 228: ...228 3 Tap Delete then tap Yes to delete or No to exit without deleting ...

Page 229: ...229 Enable or Disable a Geo Fence 1 Tap the Geo Fence button in the Location view to begin managing your Geo Fences If the Geo Fence settings panel does not appear tap on the Geo Fence Settings button ...

Page 230: ...230 2 In the Geo Fence settings panel tap the box to the left of the Geo Fence you wish to disable This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence ...

Page 231: ...231 3 To enable a Geo Fence tap the check box to the left of the Geo Fence name you wish to enable The Geo Fence will be shown on the map again and you will receive Geo Fence alerts ...

Page 232: ...phi website Due to the amount of data usage required to perform live tracking tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be updated approximately every 5 seconds If you are concerned about the location of your vehicle and wish to call the authorities you...

Page 233: ...233 2 You will be see a warning message with a reminder of the 10 minute timeout To continue tap Accept To exit live tracking tap Cancel ...

Page 234: ...y you with alerts of specific vehicle behaviors Current alerts include the following Vehicle speed exceeding a limit that you choose Vehicle RPM exceeding a limit that you choose Vehicle has entered or exited a Geo Fence location The Check Engine Light CEL has illuminated this is sometimes referred to as the Malfunction Indicator Lamp MIL Countdown Timer ...

Page 235: ...The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started You can also configure email and text message notifications for each alert For more information on configuring your alerts and the associated notifications see sections Configuring Alerts and Configuring Notifications You can scroll to view all of your Alerts The most recent Alert appear...

Page 236: ...ish to clear and select Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your account using the mycar delphi com website and select the Alerts tab ...

Page 237: ...237 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit ...

Page 238: ...an of your vehicle which will display the codes reported by your vehicle The Delphi Connect app will show you both the numeric diagnostic code and the meaning of the code In some cases the definition of a manufacturer specific code may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time ...

Page 239: ...p the Refresh button labeled Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 240: ...nt diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle s health Note Simply clearing the diagnostic codes in your vehicle will not repair any problems ...

Page 241: ...241 Tap Clear Display to clear the codes from your display tap Clear Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 242: ...le has taken since you installed the module Within the smartphone app you can view the ten most recent vehicle trips The most recent trip is listed first Select any trip to view the trip details To view all the recorded trips use the website Tap any trip to view its details ...

Page 243: ...trip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip on a map ...

Page 244: ...e map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects these breadcrumbs to approximate the route the vehicle took ...

Page 245: ...eck if your remote start feature is supported Refer to the fitment guide at connectedcar delphi com fitment For vehicles that require a sequence of buttons to be pressed to perform a remote start you only need to press the Remote Start button once The module will automatically provide any button sequence required to start the vehicle Note You will only need to pair the key fob using the Delphi Con...

Page 246: ...p of the screen below your vehicle name If the module was unable to read your vehicle s VIN your vehicle will be identified by the word Vehicle followed by a number If your VIN is not available see section Key Fob Setup without VIN You can also edit your vehicle information and provide either the VIN or the Make Model and Model Year of your vehicle prior to fob setup See section Edit Your Vehicle ...

Page 247: ...247 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit ...

Page 248: ... buttons look for the key fob picture that matches your key fob Once you have found your key fob tap Continue If you do not find a picture of your key fob tap I don t see my fob In this case your key fob is not currently supported ...

Page 249: ...249 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes Do not close the app during this process ...

Page 250: ...hen complete the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps If you wish to complete the process later you can tap Perform this step later ...

Page 251: ...g of your Key Fob you should be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or website once After the i...

Page 252: ...VIN 1 To enable your key fob feature navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not set up you will see the following message Tap OK to begin the fob set up process or Cancel to exit ...

Page 253: ...p My vehicle is not listed and see section My Vehicle is Not Supported 3 Using the Prev and Next buttons look for the fob picture that matches your key fob Once you have found your key fob tap Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported ...

Page 254: ...lized The configuration step can take up to 5 minutes Do not close the app during this process 5 When complete the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps If you wish to complete the process later you can tap Perform this step later ...

Page 255: ... your Key Fob you will be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connected Car website to send key fob commands to your vehicle Note You will only need to pair the key fob using the Delphi Connect app or the website once After t...

Page 256: ...fob pairing to your vehicle A compatible smartphone with Bluetooth Note If the module has a cellular connection and the Wi Fi hotspot is on and connected to at least one device the ability to send key FOB commands over Bluetooth will be disabled All key FOB commands will be sent over the cellular network To pair your Smartphone with the module Bluetooth Direct Connect follow the steps below 1 Acce...

Page 257: ...257 2 Tap Vehicle Settings 3 Tap the vehicle in which the module is currently installed ...

Page 258: ...258 4 Tap Bluetooth Settings ...

Page 259: ...one s Home button and follow the procedures for turning on your smartphone s Bluetooth feature 8 Tap Search for Devices or Scan Now if your phone doesn t begin scanning automatically 9 When a device named ACT231 where 231 are three numbers appears as an available device tap it 10 The device ACT231 should now show as paired ...

Page 260: ... Bluetooth key fob functionality 1 Return to the Delphi Connect Car app If your phone doesn t appear on the list of Bluetooth phones tap the Back button and then re enter Bluetooth Settings 2 Your phone will be listed as Unauthorized ...

Page 261: ...261 3 Tap your phone s name ...

Page 262: ...262 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized ...

Page 263: ...263 5 Return to the Delphi Connect side menu ...

Page 264: ...264 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluetooth setup is complete ...

Page 265: ...265 Remove the Bluetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu 2 Tap Settings ...

Page 266: ...266 3 Tap Vehicle Settings ...

Page 267: ...267 4 Tap the vehicle in which the module is currently installed ...

Page 268: ...268 5 Tap Bluetooth Settings ...

Page 269: ...269 6 Tap the name of the device you wish to remove ...

Page 270: ... 7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called forget ...

Page 271: ...271 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section ...

Page 272: ...rmation regarding your connected car account for example the forgot username and forgot password features Account Settings The Account Settings allow you to Modify your User Settings such as your login credentials and account email address Manage the modules associated with your account ...

Page 273: ...273 Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address ...

Page 274: ...4 Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previously ...

Page 275: ...275 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving ...

Page 276: ...276 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username ...

Page 277: ...character long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without saving Usernames are not case sensitive ...

Page 278: ...278 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password ...

Page 279: ...me password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap Back to cancel changing your password ...

Page 280: ...ssociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Management You will see all the modules currently associated with your account ...

Page 281: ...281 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 282: ...282 2 Tap Add Module ...

Page 283: ...283 3 Enter the ESN IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add ...

Page 284: ... into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account Note Any vehicle data in the previous account will not be transferred to the new account Once added to the new account all vehicle data reported by the module will be available in the new account Any previous key fob pairings will remain in t...

Page 285: ...285 Remove a Module from Your Account 1 On the side menu tap Settings then Account Settings then Module Management ...

Page 286: ...286 2 Tap the ESN IEMI number of the module you want to remove ...

Page 287: ... you want to remove and tap Delete Module Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 288: ...Settings from the side menu then tap Vehicle Settings Vehicle Settings The Vehicle Settings allow you to Review and edit your vehicle information such as providing your vehicle VIN when the VIN is not available Configure alerts and notifications Setup Bluetooth Direct Connect ...

Page 289: ...289 Tap the vehicle you wish to review ...

Page 290: ... Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Vehicle Settings ...

Page 291: ...291 2 Tap the vehicle you wish to review and then tap Edit ...

Page 292: ...292 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide ...

Page 293: ...293 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes ...

Page 294: ... smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 295: ...295 2 Tap the vehicle you wish to configure ...

Page 296: ...296 3 Tap Alerts Notifications ...

Page 297: ...297 4 Tap Geofence ...

Page 298: ...298 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again ...

Page 299: ...299 6 Tap the Geo Fence name to configure the entry and exit alerts individually ...

Page 300: ...exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 301: ...301 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 302: ...302 2 Tap the vehicle you wish to configure ...

Page 303: ...303 3 Tap Alerts Notifications ...

Page 304: ...304 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again ...

Page 305: ...305 5 Tap the word Speed to configure the speed threshold ...

Page 306: ...en the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 307: ...307 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 308: ...308 2 Tap the vehicle you wish to configure ...

Page 309: ...309 3 Tap Alerts Notifications ...

Page 310: ...310 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again ...

Page 311: ...311 5 Tap the word Motion to configure the motion threshold ...

Page 312: ...ically be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is...

Page 313: ...313 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 314: ...314 2 Tap the vehicle you wish to configure ...

Page 315: ...315 3 Tap Alerts Notifications ...

Page 316: ...316 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again ...

Page 317: ...317 5 Tap the words Engine RPM to configure the RPM threshold ...

Page 318: ...ngine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 319: ...a new mobile number for notifications you will receive a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt message If you do not opt in you will not receive notifications on that mobile number Note To discontinue receiving alerts on a mobile phone you can remove the mobile number from the notification settin...

Page 320: ...ation to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 321: ...321 2 Tap the vehicle you wish to configure ...

Page 322: ...322 3 Tap Alerts Notifications ...

Page 323: ...323 4 Tap the word Speed to configure the notifications ...

Page 324: ...324 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the Notifications section ...

Page 325: ...d a notifcation to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter as many email addresses as you wish ...

Page 326: ...it mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification You can enter as many mobile numbers as you wish 9 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 327: ...d with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to configure 1 Tap Settings from the side menu then tap Vehicle Settings ...

Page 328: ...328 2 Tap the vehicle you wish to configure ...

Page 329: ...329 3 Tap Alerts Notifications ...

Page 330: ...330 4 Tap the word Speed to configure the notifications ...

Page 331: ...331 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section ...

Page 332: ...ication email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes ...

Page 333: ...n logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the app will be logged out and you will need to log in the next time you access the app Enable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 334: ...334 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation ...

Page 335: ...335 The PIN code will now show ON ...

Page 336: ...336 Disable Personal PIN Code On the side menu tap Settings then PIN code ...

Page 337: ...337 Enter your 4 digit PIN ...

Page 338: ...338 The PIN code will now show OFF ...

Page 339: ...rent Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector To access the OBD Locator on the side menu tap Settings ...

Page 340: ...340 Tap About and then tap OBD Locator ...

Page 341: ...341 Reviewing the Terms of Use and Privacy Policy To review the Terms of Use and Privacy Policy on the side menu tap Settings ...

Page 342: ...342 Tap About and then tap the document you with to review ...

Page 343: ... Menu of the app tap Log Out to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in unless the user logs out using the MENU and Log Out selection FPO ...

Page 344: ...t Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username click Forgot Username Note The website will automatically log you out after 20 minutes of inactivity if you do not log out using the Logout feature ...

Page 345: ...345 Enter the account email address you provided in your User Settings and click Send Email ...

Page 346: ...address you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer Service at 800 922 0204 To request your Password click Forgot Password ...

Page 347: ...ou provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email address in your User Settings or do not receive the email with your temporary password please call Verizon Wireless Customer Service at 800 922 0204 ...

Page 348: ...ey Fob and Settings You may also click the highlighted icons or the word More in the section you want to visit as shown in the red boxes Click on your username to change various settings for your account see yellow box The LOG OUT button allows you to log out from your vehicle see green box Note Using the Back button in your browser is not recommended ...

Page 349: ...349 Selecting Your Vehicle If you have more than one module associated with your account you can select which vehicle s information to view Click on the down arrow next to your vehicle ...

Page 350: ...350 Click on the vehicle you wish to view or click on the up arrow to keep viewing the current vehicle Note The last vehicle that recorded data is indicated with the module icon see yellow box ...

Page 351: ...351 If there are more than 6 vehicles to choose from you can page through the list of all vehicles using the right arrow ...

Page 352: ... VIN is not available Edit Your Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself When you enter your VIN the Connected Car service will attempt to look up your vehicle for you To edit your vehicle information click the vehicle name at the top of the screen ...

Page 353: ...353 Click the circle next to the information you want to provide ...

Page 354: ...354 Enter the VIN or use the drop down menus to select your vehicle s make model and model year Click Save to save your changes or Cancel to exit without saving your changes ...

Page 355: ...within the website you can refresh your vehicle data by clicking the Refresh button You will see the following message while your vehicle is being contacted for a refresh Note On the Health screen clicking the Refresh button will initiate a scan of your vehicle for diagnostic trouble codes See Performing a Diagnostic Code Scan on Your Vehicle on page 171 ...

Page 356: ... the refresh fail you will receive an error message indicating why the refresh was unsuccessful Select OK to return to the website Dashboard The Dashboard provides a summary of your vehicle status It includes the following areas Basic vehicle information including the engine run status current programmable odometer battery voltage and the fuel level if your vehicle supports this feature Note Fuel ...

Page 357: ...357 Last recorded Location of vehicle The most recent alerts ...

Page 358: ...nformation reported by your vehicle The most recent trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure See Performing a Diagnostic Scan on Your Vehicle ...

Page 359: ...esh feature to update the current vehicle location The Map view can be customized using the map controls discussed below Center on Current Location button will adjust the map so the vehicle location is centered on the map The Geo Fence button allows you to manage the Geo Fences for your vehicle See Managing Geo Fences for more information The Live Tracking button turns on the live tracking feature...

Page 360: ...direction The zoom controls allows you to zoom the map in out Use the map mode selection to determine what is displayed on the map such as road mode or bird s eye mode When the Show labels checkbox is selected then road names and other location information will be displayed on the map When the Show Angled View checkbox is selected then the map will tilt to provide a perspective view of the map ...

Page 361: ...d The Road mode shows the map as a standard street atlas The Bird s Eye mode will show a Satellite view when the map is zoomed out and an Aerial Photo view if the map is zoomed in and a photo of the area is available When in the Aerial Photo mode you can also use the rotation buttons to rotate the Aerial Photo view ...

Page 362: ...er is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value click Set next to the odometer on the dashboard ...

Page 363: ...363 Enter the desired value in miles Tap Submit to save the value or Cancel to exit without saving ...

Page 364: ...email or text message if desired See Configuring Notifications on page 378 for more information You can define up to six Geo Fences These can be edited or deleted as often as you like A Geo Fence can be made as small as 0 01 miles about 50 feet or as large as you would like Due to GPS location tolerance it is suggested to make a Geo Fence at least 0 1 miles in any direction to avoid false alerts C...

Page 365: ...365 2 In the Geo Fences window click CREATE NEW FENCE ...

Page 366: ...366 3 Scroll and zoom the map to where you would like to place the Geo Fence and tap DROP PIN HERE ...

Page 367: ...eo fence between a circle and a rectangle You can hide the Geo Fence panel to see more of the map by clicking on the panel tab see yellow box Simply click the tab again to show the Geo Fence panel When you are finished select SAVE FENCE to save it or CANCEL to cancel creation 5 Create additional Geo Fences as desired 6 Select Close Geo Fence when you are done ...

Page 368: ...68 Create a Geo Fence by Searching for an Address or Business Name 1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 In the Geo Fences settings panel click CREATE NEW FENCE ...

Page 369: ...369 3 Click ENTER ADDRESS ...

Page 370: ...370 4 Enter the address or business name you want to find and click VIEW RESULTS ...

Page 371: ...ough the list of search results You can modify the search criteria and click VIEW RESULTS to refresh the results Within the search results click the desired location A Geo Fence will be created at the selected location ...

Page 372: ...etween a circle and a rectangle The name of the Geo Fence will default to your search text but you can change it to a different name When you are finished click Save to save the Geo Fence Click Back to return to the search results and choose a different result or change the search criteria To exit without saving your changes click CANCEL or click Close Geo Fence ...

Page 373: ...e 1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to the Geo Fence you want to edit ...

Page 374: ...see more of the map by clicking on the panel see yellow box Simply click the tab again to show the Geo Fence panel When you are finished select SAVE CHANGES to save it or CANCEL to exit without saving your changes Delete an Existing Geo Fence 1 Click the Geo Fence button in the Location view to begin managing Geo Fences ...

Page 375: ...375 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to the Geo Fence you want to edit 3 Click Delete ...

Page 376: ...376 Enable or Disable a Geo Fence 1 Click the Geo Fence button in the Location view to begin managing Geo Fences ...

Page 377: ...the checkbox to the left of the Geo Fence you wish to disable The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence ...

Page 378: ...378 3 To enable a Geo Fence check the box to the left of the Geo Fence name The Geo Fence will be shown on the map again and alerts will again be generated by this Geo Fence ...

Page 379: ...king tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be updated approximately every 5 seconds 1 Click Live Tracking in the Location view to start the live tracking feature 2 You will see the following message as the vehicle is being contacted Select Cancel to...

Page 380: ...o return to the Location view 4 If the vehicle cannot be reached or located using the GPS feature the service will retry to contact your vehicle Select Cancel to return to the Location view If your vehicle cannot be connected the feature will timeout Select OK to return to Location view ...

Page 381: ...elphi Connect app will notify you with alerts of specific vehicle behaviors Current alerts include the following Vehicle speed exceeding a limit that you choose Vehicle RPM exceeding a limit that you choose Vehicle has entered or exited a Geo Fence location The Check Engine Light CEL has illuminated this is sometimes referred to as the Malfunction Indicator Lamp MIL The battery voltage falls below...

Page 382: ...ons for each alert For more informa tion on configuring your alerts and the associated notifications see sections Configuring Alerts and Configuring Notifications Use the navigation buttons to scroll through the alerts Clearing Alerts To clear specific alerts select the check box to the right of the alerts you wish to clear then select CLEAR SELECTED You will be asked to confirm your desire to cle...

Page 383: ... numeric diagnostic code and the meaning of the code In some cases the definition of a manufacturer specific code may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time and date when the code was read from your vehicle Therefore you may read the same code from the vehicle multiple times...

Page 384: ...hicle navigate to the Health screen and click the Refresh button You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wait at least 2 minutes before starting your vehicle Select Cancel to cancel the scan ...

Page 385: ... If you clear the codes from your vehicle the module will command your vehicle to clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in the app in the Health section You can leave this list if you want to maintain a history of your vehicle...

Page 386: ...386 To begin clearing codes tap CLEAR ALL Tap Display to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit ...

Page 387: ...a specific trip Select CLEAR ALL to clear all the trips from this vehicle s history Use the map control tools to change the rotation zoom and view type Bird s Eye or Road view See Modify the Map Display for more information on customizing the Map view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue l...

Page 388: ...ition you can use the Delphi Connect website to send key fob commands as well Note While the module currently supports most remote start systems that came from the manufacturer you can check if your remote start feature is supported Refer to the fitment guide at connectedcar delphi com fitment For vehicles that require a sequence of buttons to be pressed to perform a remote start you only need to ...

Page 389: ...vehicle will be identified by the word Vehicle followed by a number If your VIN is not available see section Key Fob Setup without VIN You can also edit your vehicle information and provide either the VIN or the Make Model and Model Year of your vehicle prior to fob setup See section Edit Your Vehicle Information To enable your keyfob feature 1 Navigate to the KEY FOB tab If your key fob is not al...

Page 390: ... found your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes ...

Page 391: ...witch or you may need to turn the ignition key a certain number of times Following successful pairing of your Key Fob you should be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the website to send key fob commands to your vehicle with your Internet co...

Page 392: ...If your key fob is not already set up you will see the following message Click on START CONFIGURATION to begin the fob set up process 2 Use the on screen prompts to select your vehicle and click Submit If are not able to select your vehicle tap My vehicle is not listed and see section My Vehicle is Not Supported ...

Page 393: ...found your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 After you have selected your vehicle press Submit The configuration process can take up to 5 minutes Do not close your browser window during this process ...

Page 394: ...lock switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In addition you can also use the Delphi Connect website to send key fob commands to your vehicl...

Page 395: ...395 Account Settings To access your account settings click on your username in the upper right hand corner ...

Page 396: ...button will say EDIT EMAIL and allow you to change or delete your email address Select CHANGE USERNAME to change your username Select CHANGE PASSWORD to change your password Locating Your OBD Connector Note The OBD LOCATOR button will launch a new browser window and allow you to select your vehicle to determine the location of the OBD connector See Need help finding your vehicles OBD port ...

Page 397: ... Email Address From the Settings drop down click ADD EMAIL to enter an email address for the first time Enter your email address in the box provided and select SAVE to save it or CANCEL to exit without saving ...

Page 398: ...398 Edit or Delete Email Address From the Settings drop down select EDIT EMAIL to edit your email address You can delete the email address by leaving the entry completely blank ...

Page 399: ...399 Enter your new email address or delete the current one by clearing the field Select SAVE to save your changes or CANCEL to exit without saving ...

Page 400: ...400 Change Username From the Settings drop down select CHANGE USERNAME to change your username ...

Page 401: ...ast one character long can include letters numbers and special characters The username may be composed only of letters if desired and they are not case sensitive Select SAVE to save your username or CANCEL to exit without saving ...

Page 402: ...402 Change Password From the Settings drop down select CHANGE PASSWORD to change your password ...

Page 403: ...e same password twice in order to change it Passwords must be at least six characters long and include at least one number Note Passwords are case sensitive Select SAVE to save your password or CANCEL to exit without saving ...

Page 404: ...u allows you to manage your modules and Alerts and Notifications Settings Module Management Module Management allows you to View the modules associated with your account Add modules to your account Remove modules from your account ...

Page 405: ...405 View Modules Associated with Your Account On the Settings menu select MANAGE MODULES You will see all the modules currently associated with your account ...

Page 406: ...406 Add a Module to Your Account 1 On the Settings menu select MANAGE MODULES ...

Page 407: ...407 2 Click Add Module 3 Enter the ESN IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Click Add ...

Page 408: ...exit without adding the Module Note Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it currently on a vehicle Plug the module into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account ...

Page 409: ...account allvehicle datareportedbythemodulewillbeavailableinthenew account Anyprevious keyfob pairings willremaininthemoduleafteraddingthemoduletothe newaccount Anyprevious Bluetoothpairingswillbeavailableafteraddingthemodule Remove a Module from Your Account 1 On the Settings menu select MANAGE MODULES ...

Page 410: ...mber of the module you want to remove Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi Connect services Contact customer support at 800 922 0204 ...

Page 411: ... be viewed using your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Note The following alerts cannot be customized You can only enable and disable the alert from occurring Battery Level Check Engine Light and Failed Login Configuring the Geo Fence Alerts 1 On the Settings menu select MANAGE ALERTS ...

Page 412: ...ence click the checkbox next to the Geo Fence you wish to dis able The checkmark will be cleared This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence To enable the Geo Fence click the box next to the Geo Fence name ...

Page 413: ...entry and exit alerts individually 5 To disable the entry alert uncheck the box next to the words Trigger When Entered To disable the exit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert ...

Page 414: ...414 6 Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 415: ...415 Configuring the Speed Alert 1 On the Settings menu select MANAGE ALERTS 2 To disable the speed alert click the checkbox next to the word Speed The checkmark will be cleared ...

Page 416: ...416 3 To enable the speed alert click the checkbox The checkmark will be added 4 Click the word Speed to configure the speed threshold ...

Page 417: ...That is when the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 6 Click Save to save your changes or click the BACK button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 418: ...u select MANAGE ALERTS 2 To disable the motion alert click the checkbox next to the word Motion The checkmark will be cleared To enable the motion alert click the checkbox The checkmark will be added Click the word Motion to configure the motion threshold ...

Page 419: ... s can typically be set off by slamming a vehicle door or rocking the vehicle 4 Click Save to save your changes or click the BACK button to exit without saving your changes See Configuring Notifications for information on configuring notifications Note You may need to adjust the motion threshold more than once to achieve the desired level of sensitivity for you vehicle A smaller value is more sens...

Page 420: ...rt 1 On the Settings menu select MANAGE ALERTS 2 To disable the engine RPM alert click the checkbox next to the words Engine RPM The checkmark will be cleared To enable the engine RPM alert click the checkbox The checkmark will be added ...

Page 421: ...at you want to trigger the engine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 5 Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications ...

Page 422: ...the opt in instructions in the txt message If you do not opt in you will not recieve notifications on that mobile number Note To discontinue recieving alerts on a mobile phone you can remove the mobile number from the notifica tion settings You can also reply STOP any notification txt message This will not remove the mobile number from the notification settings you will need to perform this step s...

Page 423: ...423 2 Click the word Speed to configure the notifications 3 Click Add new notification ...

Page 424: ...on type 5 Enter a valid email address in the format myemail email com and click Save Click Cancel to exit without saving To enter additional email addresses click Add new notification again You can enter as many email addresses as you wish ...

Page 425: ...alert The process is similar for all alerts here is how to delete email addresses for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 426: ...6 3 To delete a notification email address click the x next to the email address 4 You will be asked to confirm you want to delete the email Click Delete to delete it click Cancel to exit without deleting ...

Page 427: ...rt The process is similar for all alerts here is how to add one to the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 428: ...428 3 Click Add new notification 4 Select Text for the notification type ...

Page 429: ... Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers click Add Text You can enter as many mobile numbers as you wish ...

Page 430: ...h any alert The process is similar for all alerts here is how to delete mobile numbers for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings menu select MANAGE ALERTS 2 Click the word Speed to configure the notifications ...

Page 431: ...431 3 To delete a notification mobile number click the x next to the mobile number ...

Page 432: ...432 Logout Click the LOG OUT button to log out from your vehicle This will return you to the login screen Note The website will automatically log you out after 20 minutes of inactivity ...

Page 433: ...gs menu click Manage Alerts 3 Can I create customized alerts Yes you can customize the following alerts Speed alert threshold RPM threshold value and minimum time required to set a high RPM alert Individually enable or disable the entry and exit alerts for each geo fence Amount of G forces required to trigger a motion alert 4 I drove over the the programmed speed threshold why didn t I receive a s...

Page 434: ...the mobile app on the Settings menu select Vehicle Settings then select the vehicle you want to configure and then select Alerts and Notifications for the vehicle On the website make sure you are viewing the vehicle you want to configure on the Settings menu select Manage Alerts and then select the alert you want to configure In addition for geo fences you can deactivate the entire geo fence in wh...

Page 435: ...nimum radius of 0 1 mile is recommended and you can center the geo fence on where you normally park your vehicle 12 Is there a limit on how many email addresses or mobile phone number I can enter to receive notifications No you enter as many email addresses and mobile phone numbers as you wish 13 What is the approximate time to receive an alert notification through email or a text message The emai...

Page 436: ...s menu tap Account Settings then tap Manage Modules Tap the module you with to remove then tap Delete Module On the website under the Settings menu click Manage Modules Click on the tracs can icon next to the module you want to remove 19 My phone is frozen and I can t do anything with the app How do I close the app You can use the application manager on your phone to stop the app from running Or y...

Page 437: ...t on all phones and the website then log back in This will ensure you see all modules associated with your account 25 Does the programmable odometer show me total vehicle mileage or just the recent trip mileage You can use either method If you clear the programmable odometer prior to a trip it will perform as a trip odometer displaying the mileage for that trip If you set the odometer to your vehi...

Page 438: ...t refresh is displayed 31 Do I need a Smartphone to use the Delphi Connect system No once you set up your Delphi Connect account you can sign in to it through the Internet by visiting mycar delphi com 32 How many geo fences can I set You can set a maximum of 6 geo fences per vehicle 33 Can a geo fence be rectangular instead of circular Not at this time This is being considered for a future softwar...

Page 439: ...nt guide before proceeding If it is listed as compatible follow the installation steps in the Get To Know Your Device pamphlet or the Device Manual and ensure that each step is completed successfully and check the Troubleshooting section for further guidance Make sure you are looking at the correct vehicle by using the vehicle selector in the app If the blue LED returns to solid after the initial ...

Page 440: ... can repeat the key fob setup by initiating the setup process in the web portal not the app and trying the setup again If it fails again please call KeylessRide technical support at 888 861 2651 for assistance 44 I have an aftermarket keyless entry system Will this affect the key fob function on my phone The Delphi Connect system is currently only designed to operate factory OEM remote key less en...

Page 441: ...stop Once the cellular connection is re established the live tracking will resume automatically 50 After live tracking for 10 minutes how long do I have to wait to restart live tracking You can start live tracking again at any time There is no requirement to wait to start it again 51 Why does the car on live tracking jump when it moves During live tracking the information on your vehicle is update...

Page 442: ...you to install the module in a location other than the OBDII connector This may be desired because the module interferes with driver or passenger movement or for aesthetic reasons The extension cable will also permit relocating the module for better GPS reception in the event of position accuracy problems 56 It s really cold where I live Will this affect the module Being a cellular device the modu...

Page 443: ...tands behind the Delphi Connect product and maintains that it does not void your new car warranty 63 How do you use the data collected on my vehicle Delphi will never forward your specific individual vehicle data to Verizon or any third parties without your express permission Your vehicle data may be aggregated with other vehicle data anonymously for other purposes per the Terms of Service which y...

Page 444: ...lling the module may not be recorded This is normal and all trips after this should be recorded properly Since the module relies on a GPS signal to determine its location it will occasionally not be able to detect an accurate position In that situation such as in a multilevel garage or blocked by tall buildings the start or end position may indicate Unknown location 69 How do I print my trip log F...

Page 445: ...vehicle and plugged it back in what do I need to do If the LED is solid blue then begin with step 5 in the Quick Reference Guide QRG to re initialize your module If the LED is not solid blue disconnect the unit from your vehicle wait 10 seconds reconnect it and wait for the solid blue LED about 25 seconds begin with step 5 in the Quick Reference Guide QRG to re initialize your module 75 My battery...

Page 446: ...m properly reading these codes 79 What codes are pulled during a vehicle health scan pending active historical The vehicle scan will display the diagnostic codes reported by the vehicle The codes returned varies by vehicle manufacturer but in general these are codes that have been set since the last time the codes were cleared in the vehicle 80 Can I clear Diagnostic Codes in my car Yes you can se...

Page 447: ... currently activating on Verizon network VehicleDiagnosticscurrentlyactivatingon Verizonnetwork Solidblue VehicleDiagnosticswaiting for first time vehicle setup afterplug in CAUTION Engine must be OFF and ignitionONbeforepressing Function button VehicleDiagnosticswaitingforfirst timevehicle setupafterplug in CAUTION Enginemustbe OFF andignitionONbeforepressingFunction button Solidor blinking green...

Page 448: ... setupinprocess 1blink per second CAUTION Notrecommended with engine running Transmittingkeyfobcommandtovehicle 2 blinks User initiatedvehiclesetupinprocess 1blink persecond CAUTION Donotstartengine Blinkingblue Bluetooth Pairing in Progress CAUTION Donot unplug blinking once per second for one minute EngineOff Light sleep blinkingonceevery10 seconds Bluetoothpairinginprogress CAUTION Do notunplug...

Page 449: ...leDiagnosticslabel exactlyasshown Afterfirst time Entertheusernameandpasswordyou createdduringfirst timelogin IfyouforgotyourUsername orPassword selecttheappropriatebuttononthelogin page torequesthelp NoNetwork connection to smartphone or internet connection to computer Verifyyourconnectiontosmartphoneorcomputer is active Can tfind OBDporton vehicle Vehicle older than1996 The DelphiConnectsystemis...

Page 450: ...ckthat fuseforOBDport isnot blown seevehicleowner manualforproperfuse Checkthat no pinsarebent ormissingfromVehicle DiagnosticsconnectororOBD port Defective DelphiConnect system ReplaceDelphiConnect system LEDremains white DelphiConnect system can t provision on Verizon network EnsurevehicleisinaVerizoncoveragearea EnsureyourVerizonaccountisactive call 611 fromyour Verizoncellphoneor 800 922 0204 ...

Page 451: ...hicle Pleasegotopage 11 andperformsteps5 and 6 Lowvoltage or loss ofbattery power Deviceneedstobe pairedagainwithyour vehicle Pleasegotopage 11 andperformsteps5 and 6 Can tgetto Dashboard pageforfirst timelogin remainson OBD Locator page DelphiConnect systemis notreaching theDelphi cloudserver after cellular network activation Checkthat DelphiConnectsystemLEDturns greenwhen engineisstarted If it d...

Page 452: ...rt Alerts not turnedon CheckthatthetypeofalertexpectedhasbeenturnedOn in app Notext message SMS alerts received Invalid or no mobile number enteredfor desired alert Checkthat mobilenumberisenteredcorrectlyinalert settings Alerts not turnedOn CheckthatthetypeofalertexpectedhasbeenturnedOnin settings Receivingtext message SMS has not been allowed on mobile phone Checkphonefora messagerequestingpermi...

Page 453: ...neor 800 922 0204 Can tget Delphi Connect systemKey Fobtopair with my vehicle Incompatible vehicle Checkfitmentguide connectedcar delphi com fitment Procedure notfollowed exactly Checkthat youhavefollowedeverystepexactlyas indicated Pairing adapter required Checkfitmentguide connectedcar delphi com fitment FOBPairing problem Wait severalminutesandtryagain Ifstillnotworking call KeyFobsupport 888 8...

Page 454: ...sred DelphiConnect systemhasnocellular connection Function restricted by vehicle manufacturer Checkifthemanufacturersuppliedkeyfobcanperform the same feature If not it isavehiclerestriction Readthe vehicleowner smanualaboutyourremotekeylessentry system CheckifsmartphoneBluetoothisON Verify DelphiConnectsystem ACT231 islisted in smartphonepairedBluetoothdevices Verifysmartphone islistedinDelphismar...

Page 455: ...hBluetooth 2 1orhigher DelphiConnect system wasn t inBluetooth pairingmode OntheSettingsmenuintheapp tapVehicleSettings then tapyourvehiclefromthelist thentapBluetoothSettings thentaptheDiscoverbuttonandensureLEDbegins flashing blue everysecond Too far away fromDelphi Connect system Must bewithin30feet ofDelphiConnectsystemfor Bluetooth functions ...

Page 456: ...n of the device and is not responsible for any non Verizon Wireless applications services or any personal information you submit to Delphi or that is associated with your Delphi account or that you share with others You will incur Verizon Wireless data usage by using this wireless product Your relationship with Verizon Wireless is governed by your Customer Agreement available on the Verizon Wirele...

Page 457: ...vice plugged in You can purchase an extension cable to move your mobile device to a more fitting location The extension cable can be purchased from Delphi at http mycar delphi com accessories If you discover while driving that you are not able to properly operate the vehicle with the mobile device plugged in wait until you have safely pulled off the road and parked before attempting to remove the ...

Page 458: ...network and there fore airtime data charges and or additional charges may apply in accordance with your service plan Please contact your wireless service provider for details Location Information Location based information includes information that can be used to determine the approximate location of a mobile device Mobile devices which are connected to a wireless network transmit location based i...

Page 459: ...y 12 MONTH LIMITED WARRANTY Personal Communications Devices LLC the Company warrants to the original retail purchaser of this wireless device Product that should this Product or any part thereof during normal consumer usage and conditions be proven defective in material or workmanship that results in the Product s failure within the first twelve 12 month period from the date of purchase proof of p...

Page 460: ...se theft or improper usage of any electrical source g Product subjected to unauthorized modifications to the software of the Product or to the Product itself h Product subjected to the unauthorized opening or repair of the Product i Product subjected to hacking password mining jail breaking the unlocking of the boot loader using the fast boot program or the tampering with or short circuiting of th...

Page 461: ...bill of sale the consumer s return address daytime phone number and or fax number and complete description of the problem transportation prepaid to the Company at the address shown below or to the place of purchase for repair or replacement processing In addition for reference to an authorized Warranty station in your area you may telephone in the United States 800 229 1235 and in Canada 800 465 9...

Page 462: ...es do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you This Warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province IN USA Personal Communications Devices LLC 1516 Motor Parkway Hauppaug...

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Summary of Contents for Delphi Connect

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Summary of Contents for Delphi Connect

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