6. Troubleshooting
If you encounter any issues, please read this section for recommendations on some
common problems.
Cannot log in to the Web UI
If you cannot access the Web UI, it might be an issue with your device or computer’s proxy or
IP address settings. Make sure that the proxy settings are disabled and that your device or
computer can be allocated an IP address on the network by the gateway’s DHCP server. You will
need to check the support for your device or computer’s operating system e.g. Windows, Mac
OS, for the detailed instructions about how to do this.
Make sure that you have the correct IP address of the MoCA Ethernet Adapter as well as the
correct username and password.
Note: If the new password is lost or forgotten, it cannot be retrieved and the device will need to
be reset to regain access.
Where can I get more help?
Visit https://www.verizon.com/support/residential/contact us/contactuslanding.htm to find your
nearest Verizon store or for 24/7 help with live chat and device specific support.
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