background image

6.  Troubleshooting 

If you encounter any issues, please read this section for recommendations on some 
common problems. 

Cannot log in to the Web UI 

If you cannot access the Web UI, it might be an issue with your device or computer’s proxy or 
IP address settings. Make sure that the proxy settings are disabled and that your device or 
computer can be allocated an IP address on the network by the gateway’s DHCP server. You will 
need to check the support for your device or computer’s operating system e.g. Windows, Mac 
OS, for the detailed instructions about how to do this. 

Make sure that you have the correct IP address of the MoCA Ethernet Adapter as well as the 
correct username and password. 

Note: If the new password is lost or forgotten, it cannot be retrieved and the device will need to 
be reset to regain access. 

Where can I get more help? 

Visit https://www.verizon.com/support/residential/contact us/contactuslanding.htm to find your 
nearest Verizon store or for 24/7 help with live chat and device specific support.

 

19 

Summary of Contents for ASK-MAE340

Page 1: ...MoCA Ethernet Adapter Model ASK MAE340 ...

Page 2: ...ng the device to the wall 4 3 3 Setup requirements 4 3 4 Installing the device 5 4 Configure your MoCA Ethernet Adapter 7 4 1 Log in the device s Web User Interface 7 5 Web User Interface 8 5 1 Settings 9 5 2 Status 15 5 3 Advanced 18 6 Troubleshooting 19 7 Technical specification 20 8 Regulatory compliance notices 21 ...

Page 3: ...pter complies with MoCA 2 5 standard which can deliver up to 2 5Gbps wired speed through your existing home coaxial wiring With four Ethernet ports the MoCA Ethernet Adapter provides wired connections of all your devices including PC TV streaming devices gaming console and Data Reset more devices to access content simultaneously DC Port 2 5G RJ 45 Port 1G RJ 45 Port 1 ...

Page 4: ...Press and hold the reset button for 10 seconds to restore the factory default settings 2 5G RJ 45 Port The 2 5G RJ 45 port creates an interface to connect an Ethernet device via your MoCA network 1G RJ 45 Port The 1G RJ 45 ports provide 1Gbps Ethernet connection for Ethernet enabled devices via your MoCA network LEDs The LEDs indicate the system and Ethernet connection status of the MoCA Ethernet ...

Page 5: ...the product package you should find the following items Contact Verizon Customer Support if any of the items is missing or damaged MoCA Ethernet Adapter Ethernet Cable Coaxial Cable x2 Wall Mount Screw Splitter Power adapter 3 ...

Page 6: ...o install the device and pre drill a hole for the anchor Step 2 Install the anchor and screw into the pre drilled hole Step 3 Hang the device onto the screw through the mounting hole on the device 3 3Setup requirements To configure your MoCA Ethernet Adapter via a computer you need a router and computer that meet the following system requirements A router supports RJ 45 LAN and MoCA LAN A computer...

Page 7: ...x outlet to the Data port on the MoCA Ethernet Adapter If needed use the included RF splitter to add an additional coax connector from the coax outlet 3 Connect your laptop desktop or game console devices to the LAN ports on the MoCA Ethernet Adapter 4 Connect the provided Power Adapter to the MoCA Ethernet Adapter 5 Wait for the system light to turn solid white This indicates that the MoCA Ethern...

Page 8: ...he coax outlet 2 Connect an Ethernet cable from the 2 5G LAN port of the MoCA Ethernet Adapter to the Ethernet port on the modem router 3 Connect your laptop desktop or game console devices to the LAN ports on the MoCA Ethernet Adapter 4 Connect the provided Power Adapter to the MoCA Ethernet Adapter 5 The system light should be yellow This indicates the MoCA Ethernet Adapter has powered on and it...

Page 9: ...operly connected to the home network refer to section 3 on how to install your MoCA Ethernet Adapter 1 Find the IP address of the MoCA Ethernet Adapter from the home router 2 Open a web browser and enter the MoCA Ethernet Adapter s IP Address in the address bar 3 The login dialog box is displayed 4 Enter the username and password Username admin Password password can be found by scanning the QR cod...

Page 10: ...various functions Ensure you click the Save button to save your settings after making changes After completing the configuration reset the device for the settings to take effect please refer to Section 5 3 1 on how to reset the device Menu Save Use the left side of the menu to navigate Remember to save your changes by clicking on the save button 8 ...

Page 11: ... of MoCA Ethernet Adapter It allows you to configure the basic MoCA settings of the device Please ensure to click the Save button to save your settings after making changes After completing the configuration please Reset the device for the settings to take effect refer to Section 5 3 2 on how to reset the device 9 ...

Page 12: ...nsmit power by 3dB The following table lists the transmit power for each setting value 10 9 8 7 6 4 3 2 1 5 0 dBM 2 1 4 7 10 13 16 19 22 25 28 Beacon Power Level The beacon power level is the maximum power of the MoCA Ethernet Adapter for beacon transmission power The value range is from 1 to 10 Each incremental value increases the beacon transmit power by 3dB When the MoCA Ethernet Adapter is set...

Page 13: ...for normally operating the MoCA Ethernet Adapter It is only for you to access the Web User Interface of the MoCA Ethernet Adapter Please ensure to click the button to save your settings after making changes After Save completing the configuration reset the device for the settings to take effect refer to Section 5 3 2 on how to reset the device 11 ...

Page 14: ...want to manually configure the IP address of the MoCA Ethernet Adapter IP Address This is only needed if the Static IP Address is selected above Enter the IP address Please make sure that the IP address of each MoCA Ethernet adapter is unique and is in the same network subnet as the home network Netmask This is only needed if the Static IP Address is selected above Enter the Netmask Gateway This i...

Page 15: ... access to the Web User Interface of the device MoCA Network Security The MoCA Network Security password allows you to control which MoCA Ethernet Adapter can join your home MoCA network When it is enabled all devices on your MoCA network must use the password designated here to join the MoCA network By default this setting is disabled Note that all devices on your MoCA network must have the same ...

Page 16: ...word to confirm the setting Note If the new password is lost or forgotten it cannot be retrieved and the device will need to be reset to regain access MoCA Network Security Setup Security Enabled The Network Security allows the user to enable or disable the network encryption on the MoCA network New Password The Network security password must be between 12 to 17 numbers only Do NOT include spaces ...

Page 17: ...5 2 Status 5 2 1 Device Status This page displays the current status and configuration settings of the MoCA Ethernet Adapter 15 ...

Page 18: ...ing of the MoCA Ethernet Adapter Display the current MAC Address Display the current Link status of the MoCA network Display the Beacon Channel frequency Display the Primary Channel frequency Display the Secondary Channel frequency Display the First Channel frequency Display the number of MoCA Bonding Channels Display the total number of good bad and dropped MoCA packets in the transmit direction ...

Page 19: ...HY rate in Mbps between all the MoCA devices operating in the MoCA network This data rate is an average of the Tx and Rx data rates between MoCA devices PHY Rates Unicast NPER Display the NPER PHY rate in Mbps Default is NPER Unicast VLPER Display the VLPER PHY rate in Mbps 17 ...

Page 20: ...ill restart the system You may need to look up the IP address and use the default username and password if the Restore Defaults is performed Reset Reboot Click the Reboot button to restart the system It takes around 10 seconds to reboot the device Restore Defaults Click the Restore Defaults button to restore the settings of the device to factory default values 18 ...

Page 21: ...server You will need to check the support for your device or computer s operating system e g Windows Mac OS for the detailed instructions about how to do this Make sure that you have the correct IP address of the MoCA Ethernet Adapter as well as the correct username and password Note If the new password is lost or forgotten it cannot be retrieved and the device will need to be reset to regain acce...

Page 22: ...Coax in Frequency Extended D Band F Connector F Connector 1 for Data Ethernet Ports 2 5G RJ 45 1 1G RJ 45 3 Power Adapter 12V 1A Certificates FCC UL MoCA 2 5 Certificate Dimension 107 x 107 x 30 6mm Operating Temperature 0 40 C Range Storage Temperature 20 80 C Range 20 ...

Page 23: ...ouraged to try and correct the interference by implementing one or more of the following measures Reorient or relocate the device Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected applicable only to powerline products Consult the dealer or an experience radio or television technician for ...

Page 24: ...hield of a Coaxial Cable or in accordance with local regulation Safety Warnings The equipment should be mounted at a height of less than 2 m This product is intended to be supplied by a UL Listed Power Adapter or DC power source marked L P S or Limited Power Source rated 12Vdc 1 A and Tma 40 C min If you require further assistance please contact your Askey Computer Corp representative 2021 Verizon...

Reviews: