Verizon ARC-XCI55AX User Manual Download Page 153

Page: 153 / 167

153

06 / TROUBLESHOOTING

6.0h/

bOTTOM LIGhTED INDICATORS

Ethernet Port

LED Mode

Status

Left LED

Right LED

Wired LAN

connection

* Threshold

level can

be decided

based on port

capability

Ethernet >

100M* Link

Off

Solid White

Ethernet >

100M* Activity

Off

Blinking White

Ethernet <

100M*

Link

Solid Yellow

Off

Ethernet <

100M* Activity

Blinking Yellow

Off

No Ethernet

connection

Off

6.1/

FREQUENTLY ASKED QUESTIONS

6.1a/

I’VE RUN OUT OF EThERNET PORTS ON MY

VERIZON INTERNET GATEWAY. hOW DO I ADD MORE
COMPUTERS OR DEVICES?

Plugging in an Ethernet hub or switch expands the number of ports

on your Verizon Internet Gateway.
• Run a straight-through Ethernet cable from the Uplink port of the

new hub to the Verizon Internet Gateway.

Summary of Contents for ARC-XCI55AX

Page 1: ...Verizon Internet Gateway USER GUIDE 2022 Verizon ModelARC XCI55AX...

Page 2: ...way 9 02 CONFIGURING YOUR VERIZON INTERNET GATEWAY 2 0 Configure Your Verizon Internet Gateway 16 2 1 Computer Network Configuration 21 2 2 Main Screen 28 03 WI FI SETTINGS 3 0 Overview 35 3 1 Basic S...

Page 3: ...D SETTINGS 5 0 Security Firewall 69 5 1 Network Settings 85 5 2 Diagnostics Monitoring 123 5 3 System 129 06 TROUBLESHOOTING 6 0 Troubleshooting Tips 146 6 1 Frequently Asked Questions 153 07 SPECIFIC...

Page 4: ...01 INTRODUCTION 1 0 Inside the box 1 1 Getting to Know Your Verizon Internet Gateway 1 2 Setting Up Your Verizon Internet Gateway...

Page 5: ...ing or damaged Verizon Internet Gateway Power adapter Ethernet Cable 1 1 GETTING TO KNOW YOUR VERIZON INTERNET GATEWAY Your Verizon Internet Gateway provides fast dual band Wi Fi with channel steering...

Page 7: ...seconds The LED will flash yellow to indicate a reset has been triggered followed by fading in out white while the router restarts 1 1b WPS WPS is an easy way to add supported Wi Fi devices to your ne...

Page 8: ...only No Signal Solid Red Regular usage Setup complete 50 Bright White No Signal Solid Red No SIM Card Hard Blink Red Wi Fi disabled by user Solid Green Paring WPS Paring Hard blink Blue Other Factory...

Page 9: ...et connection Off Off 1 2 SETTING UP YOUR VERIZON INTERNET GATEWAY Your Verizon Internet Gateway comes with a pre installed SIM card and can be up and running in just a couple of minutes The Verizon I...

Page 10: ...llow you to find a location in your home with the best 5G Ultra Wideband Coverage The device will automatically go into Setup Mode on the first power up or after a factory data reset You can also manu...

Page 11: ...ect sunlight Keep the Gateway away from 802 11g or 20MHz only Wi Fi devices 2 4GHz computer peripherals Bluetooth devices cordless phones transformers heavy duty motors fluorescent lights microwave ov...

Page 12: ...y into a power outlet with the included power adapter 2 Wait for a couple of minutes for the Gateway to power up and establish an LTE 5G connection The LED should display on white after starting up 3...

Page 13: ...as one Wi Fi name supporting 2 4 GHz and 5 GHz signals The Self Organizing Network SON feature lets your devices move between the two signals automatically for an optimized Wi Fi connection 4 Go to 2...

Page 14: ...02 CONFIGURING YOUR VERIZON INTERNET GATEWAY 2 0 Configure Your Verizon Internet Gateway 2 1 Computer Network Configuration 2 2 Main Screen...

Page 15: ...verizon com router 2022 Verizon All Rights Reserved Connecting your Verizon Internet Gateway and accessing its web based User Interface UI are both simple procedures Accessing the UI may vary slightly...

Page 16: ...ttings com then press the Enter Enter key on your keyboard Alternately you can enter https 192 168 1 1 3 You may see a security message warning that Your Your connection is not private connection is n...

Page 17: ...een will appear The rst time you access your Verizon Internet Gateway an Easy Setup Wizard displays to help step you through the setup process 5 On the Log in to Verizon Internet Gateway Log in to Ver...

Page 18: ...n Internet Gateway 6 Click Continue Continue The Change Wi Fi name Change Wi Fi name screen displays Move the selector to on on for setting up your Guest Wi Fi Guest Wi Fi to personalize your Guest Wi...

Page 19: ...nd provides security 7 Click Continue Continue The Apply Wi Fi changes Apply Wi Fi changes screen appears You have an option of saving the Wi Fi settings as an image on your device by clicking the Sav...

Page 20: ...rd When this occurs your Verizon Internet Gateway will detect this situation and prompt you to reconnect using the new settings The You re all set up You re all set up screen displays once your Gatewa...

Page 21: ...be in effect If your Verizon Internet Gateway fails to connect follow the troubleshooting steps in the Troubleshooting section of this guide 2 1 COMPUTER NETWORK CONFIGURATION Each network interface...

Page 22: ...dow displays 4 Select Internet Protocol Version 4 TCP IPv4 Internet Protocol Version 4 TCP IPv4 then click Properties Properties The Internet Protocol Version 4 TCP IPv4 Properties window displays 5 C...

Page 23: ...Properties Ethernet Properties window displays 6 Select Internet Protocol Version 4 TCP IPv4 Internet Protocol Version 4 TCP IPv4 then click Properties Properties The Internet Protocol Version 4 TCP...

Page 24: ...st Me Assist Me 6 Follow the instructions in the Network Diagnostics Assistant 2 1b CONNECTING OTHER COMPUTERS AND NETWORK DEVICES You can connect your Verizon Internet Gateway to other computers or s...

Page 25: ...n your Verizon Internet Gateway and one on the Wi Fi client This could be either a built in button or one on a compatible Wi Fi adapter card or a virtual button in software Once completed this allows...

Page 26: ...Start WPS Start WPS button in the Option 1 Option 1 to start the WPS registration process If your client device has a WPS PIN locate the PIN printed on the client s label or in the client documentatio...

Page 27: ...lish a connection to a Wi Fi client device within two minutes the Status LED on your Gateway ashes red for two minutes to indicate the WPS pairing process was unsuccessful After ashing red the light r...

Page 28: ...Verizon Internet Gateway 5 Verify the changes were implemented by using the device s web browser to access a site on the internet 6 Repeat these steps for every device that you are connecting with Wi...

Page 29: ...ort verizon com router 2022 Verizon All Rights Reserved The configuration options available via the left hand main menu are described in the following chapters Basic Settings System this chapter Wi Fi...

Page 30: ...iew your Gateway s status by clicking System System Status System System Status on the screen This section displays the status of your Gateway s local network LAN and internet connection WAN firmware...

Page 32: ...Main Screen OPEN SOURCE SOFTWARE To view From the Basic Basic menu select System System from the left pane and then click Open Source Software Open Source Software...

Page 33: ...03 WI FI SETTINGS 3 0 Overview 3 1 Basic Settings 3 2 Advanced Settings...

Page 34: ...om router 2022 Verizon All Rights Reserved Wi Fi networking enables you to free yourself from wires making your devices more accessible and easier to use You can create a Wi Fi network including acces...

Page 35: ...2 11ac operates in the 5 GHz range 802 11n and ax operate in both the 2 4 GHz and 5 GHz ranges Note 802 11a 802 11b and 802 11g are legacy modes and are not recommended Even one such device connected...

Page 36: ...ity settings 1 From the Basic Basic menu select Wi Fi Wi Fi from the left pane and then click Primary Network Primary Network 2 To activate the Wi Fi radio move the selector to on on If the radio is n...

Page 37: ...your Gateway and your local network Broadcast Wi Fi network name SSID Broadcast Wi Fi network name SSID You can con gure the Verizon Internet Gateway s SSID broadcast capabilities to allow or disallow...

Page 38: ...ork MAC Authentication MAC Authentication You can con gure your Gateway to limit access to your Wi Fi network to only those devices with speci c MAC addresses To set Wi Fi MAC authentication 1 To setu...

Page 39: ...y network and shared files The primary network and the guest network are separated from each other through firewalls You create one Guest Wi Fi SSID and one password and use it for all guests The gues...

Page 40: ...ic menu select Wi Fi Wi Fi and then click Guest Guest Network Network 2 Move the selector to on on 3 If desired enter a new name and password for the Wi Fi network or leave the default name and passwo...

Page 41: ...changed IoT devices and Primary devices can communicate with no firewall restrictions separating them The Verizon Internet Gateway is shipped from the factory with IoT Wi Fi turned off The default SSI...

Page 42: ...i network connection Instead of manually entering passwords or multiple keys on each Wi Fi client such as a laptop printer or external hard drive your Verizon Internet Gateway creates a secure Wi Fi n...

Page 43: ...e protected setup by moving the selector to on on 3 Use one of the following methods If your Wi Fi client device has a WPS button press the WPS button on your Gateway for more than two seconds then cl...

Page 44: ...ed the Status LED on the front of your Gateway begins ashing blue The ashing continues until WPS pairing to the client device completes successfully At this time the Status LED turns solid blue If WPS...

Page 45: ...The Self Organizing Network SON feature lets your devices move between the two signals automatically for an optimized Wi Fi connection To con gure SON Wi Fi radio SSID and security settings 1 From th...

Page 46: ...If desired enter a new name and password for the Wi Fi network or leave the default name and password that displays automatically Note The SSID is the network name All devices must use the same SSID 5...

Page 47: ...rvice QoS for voice video and audio streaming over Wi Fi by prioritizing these data streams WMM Power Save WMM Power Save improves battery life on mobile Wi Fi devices such as smart phones and tablets...

Page 48: ...ing power cycle check box to save your channel selection when your Verizon Internet Gateway is rebooted Enable DFS channels during channel scan Enable DFS channels during channel scan DFS channels are...

Page 49: ...nel Channel Channel Settings Settings this is the radio channel used by the Wi Fi router and its clients to communicate with each other The channel must be the same on the Gateway and all of its Wi Fi...

Page 50: ...02 11a b g n and ac devices can connect Notes 802 11n is available on both 2 4 GHz and 5 GHz frequencies Connecting 802 11a b or g devices will cause your Wi Fi network to slow on that radio and is no...

Page 51: ...04 CONNECTED DEVICES 4 0 Device Settings 4 1 Setting Parental Controls 4 2 Universal Plug Play...

Page 52: ...et Gateway s network The abundance of harmful information on the internet poses a serious challenge for employers and parents alike as they ask How can I regulate what my employee or child does on the...

Page 53: ...identifiers Parental Controls Parental Controls the type of network connection and settings that you can view and configure 3 To easily add a new device to the network i Click Add Device Add Device b...

Page 54: ...fer to 3 1d Wi Fi Protected Setup WPS on page 42 for detailed information vi Click Done Done to save the changes 4 Click the Block Allow Block Allow option to quickly disable enable a device from havi...

Page 55: ...Device Settings...

Page 56: ...rved Device Information Device Information Device Type Name Host Name Location Device Type Name Host Name Location and Mobility Mobility Displays the current known information of the device These can...

Page 57: ...ced Settings Access Control Access Control Access Control restricts access from the local network to the internet To access the Access Control page click the setup button For additional information re...

Page 58: ...est option 4 1 SETTING PARENTAL CONTROLS 4 1a ACTIVATING PARENTAL CONTROLS You can create a basic access policy or using the provided Rule Templates Rule Templates for any computer or device on your V...

Page 59: ...o use the default Rule Templates Rule Templates select one of the pre defined rules as shown on screen to quickly setup access policy for devices on your network 3 To create a new access policy click...

Page 60: ...time and end time 8 Click Apply Apply to save changes 9 Select the Condition Condition rule of Internet is always off Internet is always off Internet is Internet is always on always on to block allow...

Page 61: ...ick Remove Remove to the assigned device 13 Click Add Exceptions Add Exceptions for the following exception options Enter the name of the website or keywords within a URL to block allow the specified...

Page 62: ...and Play UPnP to support new devices without configuring or rebooting your Verizon Internet Gateway In addition you can enable the automatic cleanup of invalid rules When enabled this functionality ve...

Page 63: ...ng 1 From the Advanced Advanced menu select Devices Devices from the left pane and then click Universal Plug Play Universal Plug Play 2 To enable UPnP and allow UPnP services to be defined on any netw...

Page 64: ...05 CONFIGURING ADVANCED SETTINGS 5 0 Security Firewall 5 1 Network Settings 5 2 Diagnostics Monitoring 5 3 System...

Page 65: ...r your Verizon Internet Gateway s firmware security setup and network Verizon Internet Gateway s security suite includes comprehensive and robust security services such as stateful packet inspection f...

Page 66: ...ernet gaming IPv6 Pinholes provide access tunnel to a service on a host for a particular application Port Forwarding enable access from the internet to specified services provided by computers on the...

Page 67: ...o the network IPv6 enables IPv6 support MAC Cloning clones the MAC address NDP Neighbor Discovery Protocol Table displays active devices with their IPv6 and MAC addresses of DHCP connection Network Co...

Page 68: ...tem Settings Date Time Settings sets the time zone and enables automatic time updates Factory Reset resets your Verizon Internet Gateway to its default settings LED Brightness controls the Status LED...

Page 69: ...tures including surfing restrictions and access control can also be configured locally through the user interface or remotely by a service provider The firewall regulates the flow of data between the...

Page 70: ...ch as HTTP and a specific computer in the local network Unless your Verizon Internet Gateway is configured to block requests of this type from this computer the firewall allows this type of request to...

Page 71: ...ept as configured in Port Forwarding and Remote Access Limited permits only commonly used services such as email and web browsing Unrestricted permits full access of incoming traffic from the internet...

Page 72: ...Click Apply Changes Apply Changes to save changes 5 0b ACCESS CONTROL You can block individual computers on your local network from accessing specific services on the internet For example you could bl...

Page 73: ...vanced menu select Security Firewall Security Firewall from the left pane and then click Access Control Access Control The Access Control Access Control page opens with the allowed and blocked status...

Page 74: ...e Edit Service Edit Service page displays Define the service then click Apply Apply The service is automatically added to the Add Access Control Add Access Control section 5 Specify when the rule is a...

Page 75: ...name To reinstate the restriction select the check box next to the service name To remove an access restriction select the service and click Remove Remove The service is removed from the Access Contr...

Page 76: ...the MAC address of the device you want to designate as the DMZ Host 4 Click Apply Changes Apply Changes to save changes 5 0d IPV6 PINHOLES The IPv6 Pinhole feature of the Verizon Internet Gateway all...

Page 77: ...dd to list Add to list The screen displays opened pinhole port and its status It shows the IP addresses of remote device and connected device on your network 5 Click Apply Changes Apply Changes to sav...

Page 78: ...with the current rules displayed 2 To create a new rule enter the application name configure its inbound and outbound port numbers forwarding destination address then select the protocol 3 To schedule...

Page 79: ...ES You can view modify and delete port forwarding rules To access the rules 1 Select Port Forwarding Rules Port Forwarding Rules in the Security Firewall Security Firewall section 2 To create or edit...

Page 80: ...r Ports page displays 6 Enter the Protocol Source Ports Protocol Source Ports and Destination Ports Destination Ports as needed 7 Click Apply Apply to save changes 5 0g PORT TRIGGERING Port triggering...

Page 81: ...eplies to your Verizon Internet Gateway IP and the connection is not sent back to the host since it is not part of a session To resolve the conflict a port triggering entry must be defined which allow...

Page 82: ...rule displays in the Rules List Rules List section 5 Click Apply Changes Apply Changes to save changes 5 0h SCHEDULER RULES Scheduler Rules Scheduler Rules are used for limiting the activation of fire...

Page 83: ...he Set Rule Schedule Set Rule Schedule page displays 4 Enter the name of the rule select the active or inactive days of the week and the start and end time range 5 Specify if the rule is active active...

Page 84: ...unicate with the known ports which a particular client application such as FTP VoIP service net meeting or streaming media requires To enable the SIP ALG settings 1 From the Advanced Advanced menu sel...

Page 85: ...All Rights Reserved 5 1 NETWORK SETTINGS 5 1a ARP TABLE You can view the IPv4 and MAC addresses of each DHCP connection To view the IPv4 and MAC addresses for each device From the Advanced Advanced m...

Page 86: ...rver 1 From the Advanced Advanced menu select Network Settings Network Settings and then click DNS Server DNS Server 2 To disable DNS rebind protection for all devices connected to the Gateway untick...

Page 87: ...r the IP address IP address and click Apply Apply to save changes 5 Then the DNS Server DNS Server page displays 6 To add a new IP address entry select the Add Exceptions Add Exceptions Entry Entry in...

Page 88: ...ng a computer within your network to be more easily accessible from the internet When using Dynamic DNS each time the public IP address changes the DNS database is automatically updated with the new I...

Page 89: ...the full domain name for your Dynamic DNS domain Provider Provider select the Dynamic DNS account provider from the menu User Name User Name enter your user name for your Dynamic DNS account Password...

Page 90: ...ed with an IP address for the duration of the lease The host can renew an expiring lease or let it expire If it renews a lease the host receives current information about network services as it did du...

Page 91: ...is within the range of addresses that the DHCP server may assign to other computer Provides the DNS server with the host name and IP address of each computer connected to the network To view a summary...

Page 92: ...the following fields Start IP Address Start IP Address enter the first IP address that your Verizon Internet Gateway will automatically begin assigning IP addresses from Since your Verizon Internet G...

Page 93: ...s disconnected from the network If it has the server may reassign this IP address to a newly connected computer 6 Click Apply Apply to save changes IPv4 Address Distribution According to DHCP option 6...

Page 94: ...ection List List 2 To define a new static connection with a fixed IP address click Add static connection Add static connection 3 Enter the host name 4 Enter the fixed IP address to be assigned 5 Enter...

Page 95: ...the IPv6 Internet connection type select IPv6 IPv6 in the Network Settings Network Settings section to display the IPv6 service options 2 Select Enabled Enabled in the Enable IPv6 Support Enable IPv6...

Page 96: ...System Status Basic System System Status page will reflect the Gateway s new IPv6 address You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Bas...

Page 97: ...ted LAN Link Local Address LAN Link Local Address automatically populated Router Advertisement Lifetime Router Advertisement Lifetime minutes between 0 150 Option Allow ICMPv6 Echo Request for LAN dev...

Page 98: ...ation IPv6 LAN Configuration select Stateful Stateful from the dropdown list LAN Prefix LAN Prefix automatically populated DHCPv6 Client Address Range DHCPv6 Client Address Range start and end LAN Lin...

Page 99: ...able on the ISP 2 After entering all appropriate IPv6 settings click Apply Apply changes changes to have changes take effect 5 1f IPV6 ADDRESS DISTRIBUTION To view a summary of the services provided b...

Page 100: ...at each device is assigned an IP address by the DHCP server when it connects to the network When the lease expires the server determines if the computer has disconnected from the network If it has the...

Page 101: ...y Apply to save changes 5 1g MAC CLONING A MAC address is a hexadecimal code that identifies a device on a network All networkable devices have a unique MAC address When replacing a network device on...

Page 102: ...address refer to the documentation from the device manufacturer 4 Click Apply Apply to save changes 5 1h NDP TABLE You can view the IPv6 and MAC addresses of each DHCP connection To view the IPv6 and...

Page 103: ...uld adversely affect the operation of your Gateway and your local network To view the network connections 1 From the Advanced Advanced menu select Network Settings Network Settings from the left pane...

Page 104: ...Ethernet and other network devices Note When a network connection is disabled the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Verizon Internet...

Page 105: ...ename a network connection enter the new network name in the Name Name field 3 Click Save Save to save the changes CONFIGURING THE HOME OFFICE NETWORK To configure the network connection 1 In the Netw...

Page 106: ...Network Settings...

Page 107: ...fy the following information Status Status displays the connection status of the network Connection Type Connection Type displays the type of connection interface Physical Address Physical Address dis...

Page 108: ...k technician Bridge Bridge In the Bridge Bridge section of the Network Home Office Network Home Office properties you can configure the various LAN interfaces Caution Do not change these settings unle...

Page 109: ...ateway configure the network devices as DHCP Clients There are 2 basic options in this section Disabled Disabled and DHCP Server DHCP Server To set up the Verizon Internet Gateway s network bridge to...

Page 110: ...lowed to connect to the Verizon Internet Gateway with its currently issued dynamic IP address IP Address Distribution According to DHCP option 60 IP Address Distribution According to DHCP option 60 ve...

Page 111: ...o configure routing 1 In the Routing Table Routing Table section click Add new route Add new route button to display and modify the new route configuration page 2 To save your changes click Apply Appl...

Page 112: ...s pages click on the link of the Wi Fi Access Point connections listed under Network Network name name on the Network Connections Network Connections page 3 From the connection s Enable Settings Enabl...

Page 113: ...Settings Enable Settings page click Settings Settings The configuration page displays 2 Verify the following information General Status Status displays the connection status of the network Network Ne...

Page 114: ...al allows you to manually set the MTU 3 Click Apply Apply to save changes ETHERNET CONNECTION You can view the properties of your Ethernet LAN connection using an Ethernet cable inserted into one of y...

Page 115: ...All Rights Reserved 2 To rename the network connection enter the new name in the Name Name field 3 Click Apply Apply to save changes CONFIGURING ETHERNET PROPERTIES To configure the connection 1 In t...

Page 116: ...Type Connection Type displays as Hardware Ethernet Switch Hardware Ethernet Switch Physical Address Physical Address displays the physical address of the network card used for the network MTU MTU spec...

Page 117: ...network object For example instead of setting the same website filtering configuration individually to five computers one at a time you can define the computers as a network object Website filtering c...

Page 118: ...a network object click Add new Add new The Edit Network Edit Network Objects Objects page displays 4 In the Description Description field enter a name for the network object 5 Click Add Add The Edit...

Page 119: ...Apply to save changes 7 Repeat the above steps to create additional network objects 8 When complete click Apply changes Apply changes to save changes 5 1k PORT CONFIGURATION Ethernet port configurati...

Page 120: ...to Auto or select the port speed and duplicity 3 Click Apply changes Apply changes to save changes 5 1l ROUTING You can view the routing and IP address distribution rules as well as add edit or delete...

Page 121: ...2 Verizon All Rights Reserved 2 To add a new Route click New Route New Route 3 Specify the following parameters Routing Entry Routing Entry select the IP address type Name Name the network connection...

Page 122: ...s used 4 Click Apply Apply and Apply changes Apply changes to save changes Internet Group Management Protocol IGMP IGMP allows for managing a single upstream interface and multiple downstream interfac...

Page 123: ...e recorded bandwidth usage measured in Kbps To view the bandwidth 1 From the Advanced Advanced menu select Diagnostics Monitoring Diagnostics Monitoring 2 In the Diagnostics Monitoring Diagnostics Mon...

Page 124: ...he IP address or domain name in the Destination Destination field and click Go Go The diagnostics will display the number of pings status packets sent and round trip time If no diagnostic status displ...

Page 125: ...verizon com router 2022 Verizon All Rights Reserved To view the system log 1 Select System Logging System Logging in the Diagnostics Monitoring Diagnostics Monitoring section 2 To view a specific time...

Page 126: ...link in the menu on the top 6 To update the data click Refresh Refresh 5 2d SYSTEM WIDE CONNECTIONS You can view a summary of the monitored data collected for your Verizon Internet Gateway To view you...

Page 127: ...ED SETTINGS http support verizon com router 2022 Verizon All Rights Reserved 2 To modify the connection properties click the individual connection links 3 To continuously refresh the page click Auto r...

Page 128: ...d Wi Fi status of your network To view the backhaul modes log 1 Select Backhaul Logging Backhaul Logging in the Diagnostics Monitoring Diagnostics Monitoring section 2 To refresh the page click Refres...

Page 129: ...ew your Gateway s status by selecting System Status System Status in the System System section 3 To refresh the page click Refresh Refresh 4 To continuously refresh the page click Auto refresh on Auto...

Page 130: ...System...

Page 131: ...From the Advanced Advanced menu select System System 2 Select Date Time Date Time in the System System section 3 Select the local time zone Your Verizon Internet Gateway automatically detects dayligh...

Page 132: ...rizon Internet Gateway can be applied to that Verizon Internet Gateway You cannot transfer configuration files between Verizon Internet Gateways Warning Manually editing a configuration file can cause...

Page 133: ...t request new IP addresses Your Verizon Internet Gateway must restart Prior to restoring the factory defaults you may want to save your current configuration to a file This allows you to reapply your...

Page 134: ...including user settings for SSID and Passwords Default Settings except current user settings Default Settings except current user settings will erase all router settings but will retain the user sett...

Page 135: ...os app or the My Verizon My Verizon account also allows you to restore the previously saved settings Click Restore From Account Restore From Account and select Go to Apple App Store Go to Apple App St...

Page 136: ...eout period in minutes from the dropdown list for the LED dimming setting The Status LED will automatically turn off after the timeout period 4 Click Apply changes Apply changes to save changes Note T...

Page 137: ...vanced menu select System System from the left pane and then click Open Source Software Open Source Software 5 3f REBOOT Verizon Internet Gateway Warning Only select Reboot Router if instructed to do...

Page 138: ...ay user interface refresh your web browser 4 After the Status LED on the front panel turns solid white you will automatically be sent to the web browser login page 5 3g REMOTE ADMINISTRATION Caution E...

Page 139: ...hrough a web browser Diagnostic Tools Diagnostic Tools used for troubleshooting and remote system management by a user or Verizon Web Management remote administration access may be used to modify or d...

Page 140: ...System 5 3h SYSTEM SETTINGS You can configure various system and management parameters To configure system settings 1 Select System Settings System Settings in the System System section...

Page 141: ...main view the local domain of the network Location Location select your current location of the Gateway from the dropdown list 3 In the User Settings User Settings section you can view the administrat...

Page 142: ...ecify the length of time required before re entering the login password after your Verizon Internet Gateway has been inactive In the Number of concurrent sessions that can be logged Number of concurre...

Page 143: ...eserved Remote Security Notify Level Remote Security Notify Level specify the type of information such as none error warning and information received for remote system logging In the DHCP Timeout DHCP...

Page 144: ...06 TROUBLE SHOOTING 6 0 Troubleshooting Tips 6 1 Frequently Asked Questions...

Page 145: ...e using your Verizon Internet Gateway as well as frequently asked questions Although the majority of the Verizon Internet Gateway s internet connectivity is automatic and transparent if an issue does...

Page 146: ...e prior tips do not resolve your connection issue try power cycling the Verizon Internet Gateway by unplugging the power cord from the power supply and wait 2 minutes During the 2 min wait period also...

Page 147: ...closer to see if your connection improves Check your network device s Wi Fi settings to be sure your device s Wi Fi is on enabled and that you have the correct Wi Fi network and password if using a Wi...

Page 148: ...that individual network device s configuration 6 0c ACCESSING YOUR Verizon Internet Gateway IF YOU ARE LOCKED OUT If your Verizon Internet Gateway connection is lost while making configuration changes...

Page 149: ...aults feature refer to section 5 3c Factory Reset Restore Options Using the tip of a paperclip or similar object press and hold the Reset button on the bottom of your Verizon Internet Gateway for over...

Page 150: ...dress automatically by initiating the DHCP function then verify the computer is using an IP address within the default range of 192 168 1 2 through 192 168 1 254 If the computer is not using an IP add...

Page 151: ...plug the Ethernet cable or disable the Wi Fi connection to the computer experiencing the slow connection and then reconnect or enable the Wi Fi connection and try the connection again In rare cases yo...

Page 152: ...lar usage Setup complete 50 Bright White No Signal Solid Red No SIM Card Hard Blink Red Wi Fi disabled by user Solid Green Paring WPS Paring Hard blink Blue Other Factory Reset Fast blink yellow FW Er...

Page 153: ...t 100M Activity Off Blinking White Ethernet 100M Link Solid Yellow Off Ethernet 100M Activity Blinking Yellow Off No Ethernet connection Off Off 6 1 FREQUENTLY ASKED QUESTIONS 6 1a I VE RUN OUT OF ETH...

Page 154: ...the main screen select Advanced Advanced then select System System Settings Settings in the System System section 2 In the User Settings User Settings section set a new password 6 1c IS THE WI FI OPTI...

Page 155: ...n ac or ax devices Your Verizon Internet Gateway also can be setup to handle only n Wi Fi cards g Wi Fi cards b Wi Fi cards or any combination of the three 6 1g CAN MY WI FI SIGNAL PASS THROUGH FLOOR...

Page 156: ...he router GUI 1 From the Basic Basic menu select Devices Devices from the left pane 2 Click the Settings icon to access the Device Settings Device Settings page for that device to view detailed IP add...

Page 157: ...g the server to use a static IP address is recommended For a FTP server enable port forwarding for port 21 to the IP address of the server Also set up the web server to receive that port Configuring t...

Page 158: ...07 SPECIFICATIONS 7 0 General Specifications 7 1 Connections...

Page 159: ...IFICATIONS http support verizon com router 2022 Verizon All Rights Reserved The specifications for your Verizon Internet Gateway are as follows This includes standards cabling types and environmental...

Page 160: ...ry 18 5G NR Sub 6 Frequency band LTE Band B2 B5 B13 B48 B66 DL 4x4 MIMO 5G Band 256 QAM DL 4x4 MIMO n2 n5 n48 n66 n77 Wi Fi Standard 802 11 a b g n ac ax Dimensions 130mm x 136mm x 130mm L x W x H Cer...

Page 162: ...08 NOTICES 8 0 Regulatory Compliance Notices...

Page 163: ...163 08 NOTICES http support verizon com router 2022 Verizon All Rights Reserved This chapter lists various compliance and modification notices as well as the NEBS requirements and GPL...

Page 164: ...will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is...

Page 165: ...ation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesire...

Page 166: ...NFPA 70 the National Electrical Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Le syst me de distribution par c ble doit tre mis la terre conform ment A...

Page 167: ...s not designed for exterior installation 8 0e GENERAL PUBLIC LICENSE This product includes software made available under open source licenses Additional information about that software applicable lice...

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