VeriFone VX520+ Manual Download Page 11

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Verifone VX520+Vx805 CTLS Payment Terminal

Messa

Verbal explanation of the code

Messa

Verbal explanation of the code

2xx

200

If the terminal prints a code starting with
number “2”, the card is misused.
Transaction cannot be performed.
Card must be confiscated, if possible.

Declined

9xx

If the terminal prints a code starting with number
“9”, there’s a system error preventing
performance of the transaction.
Contact customer support by phone
6 132 300.

201

Card expired

902

903

False transaction

System error.

202

Suspected card counterfeit

Contact customer support by phone 67251111

203

Card is no longer valid

904

Format error

204

Limited card

905

No response from card issuer

205

Call the police

906

System error

208

Lost card

907

No connection to the card issuer

209

Stolen card

908

Unknown card

210

Forged card

909

System error

910

System error

911

No response from card issuer

913

Dual transaction

939

Invalid seller.
Contact customer support by phone 67251111

Summary of Contents for VX520+

Page 1: ...Verifone VX520 Vx805 CTLS Payment Terminal Manual ...

Page 2: ...hip card transactions 4 Contactless card transactions 6 Swipe card transactions 8 Response codes in the event of transaction failure 10 Transaction revocation 12 Printing out a copy of the receipt 14 Closing a day 15 Messages appearing on the screen 16 Switching the paper roll 17 Technical support Assistance with issues related to card transactions ph 67 444 444 e mail poshelp swedbank lv Technica...

Page 3: ...g button for opening plastic cover Sending transactions Sale transaction cancellation Receipt copy printing Cancel key Backspace key Enter key Swipe reader Signal receiver Cancel key Correct the PIN Confirm the PIN entered Chip card reader ...

Page 4: ...R Ask the client to insert the card into the card reader Enter PIN PIN OK Connection Connected Sale 10 00 EUR Enter PIN PIN OK Connection Connected Please wait Ask the client to enter their card s PIN on the PIN pad To confirm the sum press the green key To correct the PIN press the yellow key To cancel the transaction press the red key If the correct PIN has been entered the terminal will connect...

Page 5: ...ine transaction card is read via card reader T2 off line transaction card number is entered manually T3 off line transaction card is read via card reader Attention The terminal will print out the receipt if the authorisation centre receives a positive response code Otherwise the transaction will not be saved and the terminal will issue an error message showing response codes and instructions for f...

Page 6: ... character at a time press the yellow key To cancel the transaction press the red key Card transaction 10 00 EUR Use the card Use the card 10 00 EUR Ask the client to place the card on the signal receiver of PIN pad until a beeping sound is heard Reading the card Successful Remove the card Reading the card Successful Remove the card The card has been successfully read if four lights turn on and th...

Page 7: ... transaction limit 10 EUR the PIN pad Vx805 will prompt the card to be inserted in the card reader and a chip card transaction will be performed see Chip card transactions The first copy of the receipt remains with the merchant the second one is handed to the buyer Attention The terminal will print out the receipt if the authorisation centre receives a positive response code Otherwise the transact...

Page 8: ...ey To cancel press the red key Processing Insert the card Insert last 4 card digits Use the card 10 00 EUR Please wait Ask the client to present the card and swipe it in the terminal Vx520 right side Enter in the terminal Vx520 last 4 card digits To confirm press the green key To correct the card number before conformation press the yellow key To cancel press the red key Connection Connected Conne...

Page 9: ...receipt if the authorisation centre receives a positive response code Otherwise the transaction will not be saved and the terminal will issue an error message showing response codes and instructions for further actions NB Make sure the transaction is approved on the receipt Transaction type Name of the point of sale Address of the point of sale Terminal id Transaction time Receipt number Card type...

Page 10: ...d 102 Suspected card counterfeit 104 Limited card 105 Contact customer support by phone 6 132 300 107 Contact customer support by phone 6 132 300 109 Invalid merchant Contact customer support by phone 6 132 300 110 Wrong amount too large 111 Invalid card number 112 PIN required 116 Insufficient funds 118 Unknown card 119 Transaction is not allowed for card holder 120 Transaction is not allowed for...

Page 11: ...error preventing performance of the transaction Contact customer support by phone 6 132 300 201 Card expired 902 903 False transaction System error 202 Suspected card counterfeit Contact customer support by phone 67251111 203 Card is no longer valid 904 Format error 204 Limited card 905 No response from card issuer 205 Call the police 906 System error 208 Lost card 907 No connection to the card is...

Page 12: ...nsaction press key F3 To wave transaction revocation press key F4 In the case of chip card transaction Insert the card Insert the client s card to the chip reader on PIN pad In the case of swipe card transaction Use magnetic strip Pass the client s card through the card reader Connecting Connected Transaction approved Print a copy Yes F3 No F4 Terminal will print out receipts After the first recei...

Page 13: ...ll amount until transactions are sent to the bank by default the terminal sends transactions to the bank once a day In the event the terminal displays the message TRANSACTION NOT FOUND it means that transaction with the entered number has not been performed that day The transaction was probably completed on the previous day or transactions have already been sent to the bank or the transaction has ...

Page 14: ...terminal prints the copy of the last transaction By pressing key F3 the terminal automatically shows the number of the lastly printed receipt If necessary enter the appropriate receipt number To print out receipts press the green key Receipt copy Yes F3 No F4 Terminal will print out receipts After the first receipt is printed out tear it off To reprint the receipt faster press the green key or F3 ...

Page 15: ...again during the next automatic transfer contact Verifone Baltic SIA 67251111 Verifone VX520 Vx805 CTLS Payment Terminal Message on terminal screen Action Enter the sum 0 00 EUR Press the purple key REP Send F2 By transactions F3 Register F4 To transfer transactions press F2 By pressing F3 the terminal prints the transaction report without transferring data to the bank Report transfer Connected Te...

Page 16: ...ation document The person returning the card must make sure they are dealing with the correct person The data of the card holder and the presented document must be recorded on the error code receipt printed out by the terminal Attention Make sure to timely replace the receipt paper Use only appropriate thermal paper in the terminal s printer Do not connect any cables when the terminal is connected...

Page 17: ...or strip becomes visible indicating that the printer is about to run out of paper If the strip appears it means that the printer has enough paper for one more receipt Slightly unwind the new paper roll and remove the protective strip from the edge if required Place the new paper roll so that the paper moves from the bottom of the roll towards the front edge Leave a small amount of paper to extend ...

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