VeriFone UX401, Installation Manual

Page: 20 / 26

S
ERVICE AND
S
UPPORT
Service Returns
20
UX401 I
NSTALLATION
G
UIDE
4
Give the MRA representative the information gathered in Step 1 .
If the list of serial numbers is long, you can fax the list, along with the
information gathered in
Step 1 , to the MRA department at 1-727-953-4172
(U.S.).
•
Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•
Include a telephone number where you can be reached and your fax
number.
•
You will be issued MRA number(s) and the fax will be returned to you.
5
Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6
Keep a record of the following items:
•
Assigned MRA number(s).
•
Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the bottom of the unit,
see
Figure 6 ).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the Verifone label on the
bottom of the unit).
Figure 6 Information Labels on Unit Bottom
NOTE
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
MODEL AND
SERIAL NUMBERS