VeriFone UX401, Installation Manual

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UX401 I
NSTALLATION
G
UIDE
19
C
HAPTER
5
Service and Support
For UX401 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
Service Returns Before returning the CTLS reader to Verifone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more CTLS units for repair or replacement (U.S. customers only).
1
Gather the following information from the printed labels (see Figure 6 ) on the
bottom of each unit to be returned:
•
Product ID, including the model and part number. For example,
“M159-401-xx-WWB” and “PTID xxxxxxxx.”
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call Verifone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.