VeriFone e231, Installation Manual, Page: 29 / 30

E
231 I
NSTALLATION
G
UIDE
29
C
HAPTER
6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e231 successfully. Typical examples of
malfunction you may encounter while operating your e231 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Transactions
Fail to Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Using the VeriFone provided Diagnostic application, select the
"Connect Device" option then enable the magnetic stripe reader and swipe
one or more different magnetic stripe cards to ensure the problem is not a
defective card
•
Observe proper card swipe procedures. The side of the card where the black
magnetic stripe is should face the same direction as the back panel and away
from the tablet. Insert the magnetic stripe card from the top in a smooth and
continuous manner.
•
Contact your VeriFone distributor or service provider.
Check the Barcode Reader
•
Using the VeriFone provided Diagnostic application, select the
"Connect Device" option then enable the barcode reader and test both
barcode buttons to ensure that both illuminate the barcode laser. Once
illuminated, scan a barcode and verify if the barcode scanned successfully.
•
Contact your VeriFone distributor or service provider.
NOTE
The e231 unit contains no user serviceable parts. Do not, under any
circumstance, attempt to disassemble the device. Perform only those adjustments
or repairs specified in this guide. For all other services, contact your local VeriFone
service provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.