VeriFone DUET Vx810, Installation Manual

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V X 810 DUET I
NSTALLATION
G
UIDE
27
C
HAPTER
6
Service and Support
For V
x
810 DUET problems, contact your local VeriFone representative or service
provider.
For V
x
810 DUET product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your VeriFone representative.
Service Returns
Before returning the V
x
810 DUET to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more V
x
810 DUET for repair or replacement (U.S. customers only).
1
Gather the following information from the printed labels (see Figure 13 ) on the
bottom of each V
x
810 DUET to be returned:
•
Product ID, including the model and part number. For example,
“m108-xxx-xx” and “PTID xxxxxxxx.”
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call VeriFone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4
Give the MRA representative the information gathered in Step 1 .
If the list of serial numbers is long, you can fax the list, along with the
information gathered in
Step 1 , to the MRA department at 1-727-953-4172
(U.S.).
•
Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
•
Include a telephone number where you can be reached and your fax
number.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.