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VeriFone DUET Vx810, Installation Manual

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VeriFone DUET Vx810 Installation Manual Download Page 26

T

ROUBLESHOOTING

 G

UIDELINES

Printer Paper Jam

26

V

X

810 I

NSTALLATION

 G

UIDE

Printer Paper

Jam

If paper jams inside the printer:

1

Lift the paper door at the bottom of the cradle.

2

Remove the damaged paper roll and clear the feed mechanism.

3

Install a roll of printer paper, as described in 

Installing a Paper Roll

.

If the problem persists, it may be due to poor paper quality. Install a new roll of 

higher-quality paper.

WARNING

Poor-quality paper may jam the printer. To order high-quality VeriFone paper, 

refer to 

Service and Support

.

Summary of Contents for DUET Vx810

Page 1: ...VeriFone Part Number 24969 Revision B Vx810 DUET Installation Guide ...

Page 2: ...sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number 24969 Revision B Vx810 DUET Installation Guide 2008 VeriFone Inc VeriFone the VeriFone logo VeriCentre and Verix are registered trademarks ...

Page 3: ...Examine Vx810 DUET Features 13 Connect the Vx810 DUET to a Vx810 14 Installing a Paper Roll 15 To install a Paper Roll 16 Cable Connections 17 Phone Line Connection 17 Ethernet Connection 18 Direct USB Connection 18 RS232 Connection 19 Power Supply 19 CHAPTER 3 Specifications Specifications 21 Model 21 Power Pack 21 Printer 21 Modem 21 Physical 21 Voltage 21 Environmental Regulatory and Performanc...

Page 4: ...TION GUIDE CHAPTER 5 Troubleshooting Guidelines Printer Does Not Print 25 Printer Paper Jam 26 CHAPTER 6 Service and Support Service Returns 27 Accessories and Documentation 29 Power Supply 29 Power Cord 29 Documentation 29 INDEX 31 ...

Page 5: ...er 3 Specifications Discusses power requirements and dimensions of the Vx810 DUET Chapter 4 Maintenance and Cleaning Explains maintenance of the Vx810 DUET Chapter 5 Troubleshooting Guidelines Provides troubleshooting guidelines for problem related to the Vx810 DUET s installation and configuration Chapter 6 Service and Support Provides information for contacting your local VeriFone service provid...

Page 6: ...RS232 type devices do not work on the Vx810 DUET communication port The caution symbol indicates hardware or software failure or loss of data The unit is not waterproof or dustproof and is intended for indoor use only The lighting symbol is used as a warning when bodily injury might occur Due to risk of shock do not use the terminal near water NOTE CAUTION WARNING Table 2 Acronym Definitions Acron...

Page 7: ...de Conventions VX810 DUET INSTALLATION GUIDE 7 SC Smart Card Integrated Chip Card UART Universal Asynchronous Receiver Transmitter USB Universal Serial Bus Table 2 Acronym Definitions continued Acronym Definitions ...

Page 8: ...PREFACE Guide Conventions 8 VX810 DUET INSTALLATION GUIDE ...

Page 9: ... It also provides merchants with a stable platform where they can place the PIN pad for handling PIN entry and contactless activity Features at a Glance The following is a list of features of the Vx810 DUET Table 3 Vx810 DUET Features Feature Description Thermal Printer 18 lines per second LPS Supports a 47mm wide by 25 meter long paper roll Out of Paper Sensor Double height double width print and...

Page 10: ...mware Ported from 3200SE printer firmware plus V5 printer mech specific modification Maintains maximum compatibility for Integrated Thermal Printer ITP commands listed in the Verix V Operating System Programmer s Manual VPN 23230 Applications Verix Ported Applications SoftPay Custom developed applications Firmware Upgrades Printer firmware can be upgraded by downloading a new firmware file to the ...

Page 11: ... surface such as a countertop or table Select a location near a power outlet and the terminal ECR or computer connected to the Vx810 DUET For safety do not string cables or cords across a walkway Environmental Factors Do not use the unit where there is high heat dust humidity moisture or caustic chemicals or oils Keep the unit away from direct sunlight and anything that radiates heat such as a sto...

Page 12: ...e in an unsecured manner 1 Remove and inspect the contents of the shipping carton The Vx810 DUET carton includes the the following components Vx810 DUET Power pack Power cord 2 Remove all plastic wrapping from the components 3 Save the shipping carton and packing material for future repacking or moving of the device WARNING Due to risk of shock or damage do not use the Vx810 DUET near water includ...

Page 13: ...ng features The PIN pad Cradle where the Vx810 is placed A Power Socket where the power cable is plugged A Paper Door where the paper roll is placed An Internal Thermal Printer at the below the paper door for printing A PIN pad Connector for connecting the DUET to the Vx810 A Phone Line port An Ethernet 10BaseT Port A USB Port An RS232 Port PIN PAD CONNECTOR PIN PAD CRADLE PAPER DOOR POWER SOCKET ...

Page 14: ... the Vx810 using the following steps 1 Unscrew the latch on the upper right corner of the rear Vx810 s back then slide it open Figure 2 Removing the Latch 2 Attach the connector to the slot then screw the latch back on Figure 3 Attaching the Connector 3 Place the Vx810 on the Vx810 DUET Figure 4 Mounting the Vx810 PIN PAD CONNECTOR ...

Page 15: ...he Vx810 PIN pad first before the power supply can be plugged in The Vx810 DUET does not have an LED to indicate if it is powered on To verify if the connection is working and the unit is indeed powered on use the backlight of the Vx810 s LCD as a reference Mounting the Vx810 with a contactless module follows the same procedure CAUTION Using an incorrectly rated power supply can damage the unit or...

Page 16: ...ds from the bottom of the roll 4 Place the paper roll into the printer tray Figure 7 Loading Paper Roll 5 Pull the paper up past the glue residue on the paper roll 6 Close the paper roll cover by gently pressing on the cover until it clicks allowing a small amount of paper past the glue residue to extend outside the printer door CAUTION To prevent damaging the print roller always gently press down...

Page 17: ...cabling connections 1 Phone Line Connection 2 Ethernet Connection 3 Direct USB Connection 4 RS232 Connection Phone Line Connection The DUET serves as the connection through which the mounted Vx810 can be connected to a phone line outlet using a standard phone line cable Connect one end of the cable to the phone line port at the back of the DUET and the other into a any standard phone outlet Figure...

Page 18: ... port at the back of the DUET and the other into its corresponding socket Figure 10 Vx810 DUET Connected via Ethernet Cable Direct USB Connection A standard USB port is provided at the back of the DUET This can be used to connect the mounted Vx810 to other related USB enabled devices such as a bar code reader Connect one end of the USB cable to the corresponding port at the back of the DUET and th...

Page 19: ...able to an ECR Power Supply Before connecting a power supply disconnect the power pack cord from the power outlet Connect and route all cables between the Vx810 DUET ECR and PC before plugging the power pack cord into a wall outlet or surge protector WARNING Do not plug the power pack into an outdoor outlet or operate the Vx810 DUET outdoors Also disconnecting power during a transaction can cause ...

Page 20: ...SETUP Power Supply 20 VX810 DUET INSTALLATION GUIDE ...

Page 21: ...mm 3 86 in Height 109 mm 4 3 in Weight terminal 735g 1 62 lbs full shipping 1800g 3 96 lbs Voltage Input AC 100 240V 50 60Hz Output DC 5 12V 2 5 W maximum consumption with backlight on Environmental Regulatory and Performance Specifications The Vx810 DUET meets all the necessary environmental regulatory and performance standards for its intended use and expected market VeriFone recognizes its resp...

Page 22: ...llowing immunity standards for information technology equipment EN 55024 1998 A1 2001 A2 2003 IEC 61000 4 2 2001 IEC 61000 4 3 2006 IEC 61000 4 4 2004 IEC 61000 4 5 2005 IEC 61000 4 6 2004 A1 2004 A2 2006 IEC 61000 4 8 2001 IEC 61000 4 11 2004 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 Safety Standards This device is compliant to the following immunity standards for information technology...

Page 23: ...ter and a drop or two of mild soap For stubborn stains use alcohol or an alcohol based cleaner For best results use a Verifone Cleaning Kit refer to the Accessories and Documentation section CAUTION Never use thinner trichloroethylene or ketone based solvents they can deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or display ...

Page 24: ...Clean the Vx810 24 VX810 INSTALLATION GUIDE ...

Page 25: ...per if necessary See Installing a Paper Roll Run the system mode printer diagnostic Please refer to the Vx810 DUET Reference Manual VPN 24970 If the problem persists contact your VeriFone distributor or service provider NOTE The Vx810 DUET comes equipped with tamper evident labels The device contains no user serviceable parts Do not under any circumstance attempt to disassemble the device Perform ...

Page 26: ...f the cradle 2 Remove the damaged paper roll and clear the feed mechanism 3 Install a roll of printer paper as described in Installing a Paper Roll If the problem persists it may be due to poor paper quality Install a new roll of higher quality paper WARNING Poor quality paper may jam the printer To order high quality VeriFone paper refer to Service and Support ...

Page 27: ...gure 13 on the bottom of each Vx810 DUET to be returned Product ID including the model and part number For example m108 xxx xx and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Within the United States call VeriFone toll free at 1 800 834 4366 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 8 P M eastern time 4 Give the MRA representative the infor...

Page 28: ...e serial number assigned to the Vx810 DUET you are returning for service or repair serial numbers are located on the bottom of the unit see Figure 13 Shipping documentation such as air bill numbers used to trace the shipment Model s returned model numbers are located on the VeriFone label on the bottom of the Vx810 DUET Figure 13 Information Label on Unit Bottom NOTE One MRA number must be issued ...

Page 29: ...l Contact your VeriFone representative Power Supply Power packs are optional except in certain instances Power Cord 07152 xx United States of America Various others by country contact your local VeriFone representative or service provider to identify the best power cord for your needs Documentation To learn more about Vx810 DUET refer to the following set of documents CPS10936 3F R DC power pack u...

Page 30: ...SERVICE AND SUPPORT Accessories and Documentation 30 VX810 DUET INSTALLATION GUIDE ...

Page 31: ...ance cleaning the unit 23 returning a unit for repair or replacement 27 P power cords ordering 29 power pack AC version 29 DC version 29 ordering 29 R repair 27 replacement 27 S service returning a unit for repair or replacement 27 specifications environmental regulatory and performance temperature and humidity 21 product display technology 21 model 21 operating system 21 voltage 21 T terminal acc...

Page 32: ...Vx810 DUET Installation Guide VeriFone Part Number 24969 Revision B VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com ...

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