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SYMPTOM
CAUSE (AND REMEDY)
TROUBLESHOOTING GUIDE
• Under the influence of electrostatic phenomenon, the product may malfunction and
require user to power reset.
• Unplug and re-plug the AC power cord.
• Check the connection between this unit and the HDMI out jack of other
equipment.
• See if the TV supports this 480p/576p/720p/1080i DVD system.
• Check your TV system setup correctly.
• Make sure your TV supports HDCP (High Bandwidth Digital Content Protection).
• Make sure that you select DVD mode.
• The system is in pause mode. Press the
PLAY button to return to normal PLAY
mode.
• Fast-forward or fast-reverse is performed. Press the
PLAY button to return to
normal play mode.
• The unit is too hot, shut off the unit for 30 minutes to cool it down.
• The region number of the disc doesn’t match the region number of this unit.
• Clean the disc.
• The disc is scratched.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with
alcohol.
• Clean the disc.
• There is no disc inside (“No Disc” appears on the screen).
• Insert the disc correctly with the playback side facing frontwards.
• Clean the disc.
• A non-valid disc has been inserted. The unit and disc region number are
incompatible.
• Condensation may have formed inside the unit due to a sudden change in
temperature. Wait about an hour for it to clear and try again.
TV
Function key does not
respond correctly.
No sound is output from
the HDMI out.
DVD
No sound or only a
very low-level sound is
heard.
No picture.
The picture is not clear.
Severe hum or noise is
heard.
The disc does not play.
811-717891W010
