Velleman® Service and Quality
Warranty
Velleman® has over 35 years of
experience in the electronics world
and distributes its products in more
than 85 countries.
All our products fulfil strict quality
requirements and legal stipulations
in the EU. In order to ensure the
quality, our products regularly go
through an extra quality check, both
by an internal quality department
and by specialized external
organisations. If, all precautionary
measures notwithstanding,
problems should occur, please make
appeal to our warranty (see
guarantee conditions).
General Warranty Conditions
Concerning Consumer Products
(for EU):
• All consumer products are subject
to a 24-month warranty on
production flaws and defective
material as from the original date of
purchase.
• Velleman® can decide to replace
an article with an equivalent article,
or to refund the retail value totally
or partially when the complaint is
valid and a free repair or
replacement of the article is
impossible, or if the expenses are
out of proportion.
You will be delivered a replacing
article or a refund at the value of
100% of the purchase price in case
of a flaw occurred in the first year
after the date of purchase and
delivery, or a replacing article at
50% of the purchase price or a
refund at the value of 50% of the
retail value in case of a flaw
occurred in the second year after
the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage
caused after delivery to the article
(e.g. by oxidation, shocks, falls,
dust, dirt, humidity...), and by the
article, as well as its contents (e.g.
data loss), compensation for loss of
profits;
- frequently replaced consumable
goods, parts or accessories such as
batteries, lamps, rubber parts, drive
belts... (unlimited list);
- flaws resulting from fire, water
damage, lightning, accident, natural
disaster, etc. …;
- flaws caused deliberately,
negligently or resulting from
improper handling, negligent
maintenance, abusive use or use
contrary to the manufacturer’s
instructions;
- damage caused by a commercial,
professional or collective use of the
article (the warranty validity will be
reduced to six (6) months when the
article is used professionally);
- damage resulting from an
inappropriate packing and shipping
of the article;
- all damage caused by
modification, repair or alteration
performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be
delivered to your Velleman® dealer,
solidly packed (preferably in the
original packaging), and be
completed with the original receipt
of purchase and a clear flaw
description.
• Hint: In order to save on cost and
time, please reread the manual and
check if the flaw is caused by
obvious causes prior to presenting
the article for repair. Note that
returning a non-defective article can
also involve handling costs.
• Repairs occurring after warranty
expiration are subject to shipping
costs.
• The above conditions are without
prejudice to all commercial
warranties.
The above enumeration is
subject to modification
according to the article (see
article’s manual).
Velleman® service- en
kwaliteitsgarantie
Velleman® heeft ruim 35 jaar
ervaring in de elektronicawereld en
verdeelt in meer dan 85 landen.
Al onze producten beantwoorden
aan strikte kwaliteitseisen en aan de
wettelijke bepalingen geldig in de
EU. Om de kwaliteit te waarborgen,
ondergaan onze producten op
regelmatige tijdstippen een extra
kwaliteitscontrole, zowel door onze
eigen kwaliteitsafdeling als door
externe gespecialiseerde
organisaties. Mocht er ondanks deze
voorzorgen toch een probleem
optreden, dan kunt u steeds een
beroep doen op onze waarborg (zie
waarborgvoorwaarden).
Algemene waarborgvoor
waarden consumentengoederen
(voor Europese Unie):
• Op alle consumentengoederen
geldt een garantieperiode van 24
maanden op productie- en
materiaalfouten en dit vanaf de
oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en
een gratis reparatie of vervanging
van een artikel onmogelijk is of
indien de kosten hiervoor buiten
verhouding zijn, kan Velleman®
beslissen het desbetreffende artikel
te vervangen door een
gelijkwaardig artikel of de
aankoopsom van het artikel
gedeeltelijk of volledig terug te
betalen. In dat geval krijgt u een
vervangend product of
terugbetaling ter waarde van 100%
van de aankoopsom bij ontdekking
van een gebrek tot één jaar na
