18.0 Warranty and Software
Warranty Period:
The warranty period for hardware, software and firmware is stated in the Warranty Card that came with the
product (identified by the affixed serial number label). Coverage starts on the date of shipment to the customer. The warranty
period for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories (including but not limited to patch cords,
AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited to one (1) year.
Hardware Coverage:
VeEX Inc. warrants hardware products against defects in materials and workmanship. During the warranty
period, VeEX will, at its sole discretion, either
Repair the products
Replace hardware which proves to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of
purchase within thirty (30) days of the request by the customer, freight prepaid.
Software Coverage:
VeEX Inc. warrants software and firmware materials against defects in materials and workmanship. During
the warranty period, VeEX will, at its sole discretion, either
Repair the products
Replace the software and/or firmware which prove to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of
purchase within thirty (30) days of the request by the customer, freight prepaid.
Additionally, during the warranty period, VeEX Inc. will provide, without charge to the customer, all fixes, patches and
enhancements to the purchased software, firmware and software options. VeEX Inc. does not warrant that all software or
firmware defects will be corrected. New enhancements attached to a software option require the option to be purchased (at the
time of order or the time of upgrade) in order to benefit from such enhancements.
Limitations:
The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee
of any merchandise (hardware, software, firmware and/or accessories).
Revoking the warranty:
VeEX Inc. does not guarantee or warrant that the operation of the hardware, software or firmware will
be uninterrupted or error-free. The warranty will not apply in any of the following cases:
Improper or inadequate maintenance by the customer
Damage due to software installed by the customer on the unit without prior authorization (written) from VeEX Inc.
Unauthorized alteration or misuse
Damage occurred from operating the unit from outside of the environmental specifications for the product
Improper installation by the customer
RXT-3900 e-Manual D07-00-111P Rev A00
Summary of Contents for RXT3900
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