7.0 WArrAnTy And sofTWAre
Warranty Period:
The warranty period for hardware, software and firmware is three (3) years from the date of
shipment to the customer. The warranty period AC adapter, and USB adaptors is limited to one (1) year.
hardware Coverage:
VeEX Inc warrants hardware products against defects in materials and workmanship.
During the warranty period, VeEX will, at its sole discretion, either
y
Repair the products
y
Replace hardware that proves to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc by the customer, along with
proof of purchase, within thirty (30) days of the request by the customer, freight prepaid.
software Coverage:
VeEX Inc warrants software and firmware materials against defects in materials and work
-
manship. During the warranty period, VeEX will, at its sole discretion, either
y
Repair the products
y
Replace software and/or firmware which proves to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc by the customer, along with
proof of purchase, within thirty (30) days of the request by the customer, freight prepaid.
Additionally, during the warranty period, VeEX Inc will provide, without charge to the customer, all fixes, patches
and enhancements to the purchased software, firmware and software options. VeEX Inc does not warrant that
all software or firmware defects will be corrected. New enhancements attached to a software option require the
option to be purchased (at the time of order or the time of upgrade) in order to benefit from such enhancements.
limitations:
The warranty is only for the benefit of the customer and not for the benefit of any subsequent pur
-
chaser or licensee of any merchandise (hardware, software, firmware and/or accessories)
revoking the warranty:
VeEX Inc does not guarantee or warrant that the operation of the hardware, software or
firmware will be uninterrupted or error-free. The warranty will not apply in any of the following cases:
y
Improper or inadequate maintenance by the customer
y
Damage due to software installed by the customer on the unit without prior authorization (written)
from VeEX Inc. Unauthorized alteration or misuse
y
Damage occurred from operating the unit from outside the environmental specifications for the
product
y
Improper installation by the customer
Changes or modifications not expressly approved by VeEX, Inc. may void the user’s authority to use this equip
-
ment.
Page 13 of 14
CX380X Hardware Installation Guide D07-00-077P Rev. A00
