Veeder-Root TLS4/8601 Series Troubleshooting Manual Download Page 38

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Console Diagnostics Using The TELTECH Diagnostic Tool

TLSTECH Menu Examples

Linux 2.6.35.3-433-g (tls4) 08/08/13 _armv7l_ (1 CPU)

08/08/13 09:35:26

avg-cpu: %user

%nice %system %iowait %steal %idle

13.75

0.00

15.95

0.18

0.00

70.13

09:35:26 up 6 days, 33 min, 1 user, load average: 2.78, 2.81, 2.77

total

used

free

shared

buffers

cached

Mem:

505792

357612

148180

39600

197288

-/+ buffers/cache:

120724

385068

Swap:

MENU SELECTION 5

Displaying network settings

Kernel Interface table

eth0

Link encap:Ethernet HWaddr 00:50:83:f0:04:99

inet addr:10.2.1.71 Bcast:10.2.1.255 Mask:255.255.255.0

inet6 addr: fe80::250:83ff:fef0:499/64 Scope:Link

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:1833262 errors:0 dropped:0 overruns:0 frame:0

TX packets:440681 errors:0 dropped:0 overruns:0 carrier:0

collisions:0 txqueuelen:1000

RX bytes:142122262 (135.5 MiB) TX bytes:357490031 (340.9 MiB)

Base address:0x2000

eth0:9 Link encap:Ethernet HWaddr 00:50:83:f0:04:99

...

MENU SELECTION 6

Monitoring network traffic (CTRL-C to abort)

Every 2.0s: /bin/netstat -s | grep -A 7 '^Ip:'

Summary of Contents for TLS4/8601 Series

Page 1: ...Manual No 577014 058 Revision C Troubleshooting Manual TLS4 8601 Series Consoles...

Page 2: ...Terms and Conditions VEEDER ROOT S PREFERRED CARRIER 1 Contact Veeder Root Customer Service at 800 873 3313 with the specific part numbers and quantities that were missing or received damaged 2 Fax s...

Page 3: ...t Port 1 ETH1 20 No Probe Address Under Devices Menu 21 Incorrect Time Displayed After Console Power Loss 22 Could Not Validate iButton or Media Access Error Displays on GUI 22 Cannot Save Setup Data...

Page 4: ...t Sequence Stalled 13 Table 5 Incorrect Boot Up Sequence Console Does Not Boot 14 Table 6 Troubleshooting Procedure if Console Does Not Boot 14 Table 7 Display Dark After Boot Up 15 Table 8 Troublesho...

Page 5: ...ce techniques for the Veeder Root In Station Diagnostics system A current Veeder Root Technician Certification is a prerequisite for the ISD PMC course All service personal on site must comply with al...

Page 6: ...may be present FAILURE TO COMPLY WITH THE FOLLOWING WARNINGS AND SAFETY PRECAUTIONS COULD CAUSE DAMAGE TO PROPERTY ENVIRONMENT RESULTING IN SERIOUS INJURY OR DEATH The following hazards exist 1 Elect...

Page 7: ...ratings and Form and Serial number 3 Intrinsically safe wiring conduit knockout 1 top 1 bottom 4 Optional touch screen display 5 Status LEDs 6 T15 screws secure cover 2 places 7 Communication ports s...

Page 8: ...ithium battery battery backup 6 RS232 485 selection jumpers SERIAL 1 P1 and SERIAL 2 P2 factory set to RS232 position 7 T20 screw secures Display CPU assembly 8 Optional 6 device intrinsically safe in...

Page 9: ...IN Figure 3 1 J36 Mode Jumper shown in Operating Mode Position 2 SD Card 3 Display ribbon cable connector Consoles with GUI display only 4 Acknowledge switch cable connector J40 Consoles without GUI...

Page 10: ...TERMINALS WARNING SUBSTITUTION OF COMPONENTS MAY IMPAIR INTRINSIC SAFETY INTRINSICALLY SAFE CIRCUITS ARE ALSO RATED AS CLASS 2 CIRCUITS TERMINALS ARE FOR CONNECTION TO I S TANK PROBES AND SENSORS USE...

Page 11: ...Universal AC power supply 100 to 249Vac 50 60Hz 2A maximum or DC power supply optional 24Vdc 2A max and 5Vdc 4A max Um 250Vrms or 250Vdc 240 Vac input 1 N L2 black 2 Ground green 3 L1 red 120 Vac Inpu...

Page 12: ...herefore a Null Cable is needed in order for communication to happen between the two consoles A Data Communication Equipment DCE device such as a modem may be connected directly to the interface using...

Page 13: ...m 10 in Figure 1 Expansion Port 10 pin connector VR bus labeled EXPANSION Item 11 in Figure 1 Legend Pin Signal Pin Signal 1 W 6 Ground 2 W 7 24 Vdc 3 15 Vdc 8 Expansion Bus 4 Ground 9 Expansion Bus 5...

Page 14: ...10 Intrinsically Safe inputs 6 or 12 universal intrinsically safe inputs as ordered Items 8 and 9 in Figure 2 Item Description 1 Typical 2 wire device 2 Typical 3 wire device Table 1 TLS4 Wiring Input...

Page 15: ...loading the Operating System OS 4 The Yellow and Red LEDs turn On The Green LED flashes at 1 second intervals The beeper is Off Linux is loaded and starts the drivers for USB Ethernet etc 5 The Red an...

Page 16: ...Figure 3 is not in the Operating Mode position Remove the console s cover and the Display CPU assembly follow ing the assembly removal steps begin ning on page 26 Move the Mode jumper J36 on the CPU...

Page 17: ...llowing the assembly removal steps beginning on page 26 2 Confirm SD is present if not order SD card If present con tinue to next step 3 Remove the SD Card Item 2 in Figure 3 by pushing in on the SD C...

Page 18: ...Boot Probable Cause Action OK Action OK Action OK Action OK Action 1 No DC voltage at Pins 3 and 7 of Expansion Port connector Item 10 in Figure 1 Measure for 15 VDC and 24VDC at Expan sion Port conne...

Page 19: ...ut connections see Table 1 Yes Check F1 F7 fuses Item 5 in Figure 4 Yes Verify the AC Input or DC Output cables are attached and securely con nected see Items 3 and 4 in Figure 4 Yes Check 20 pin cabl...

Page 20: ...om the Display CPU Assembly until the cable connector on the back of the dis play can be seen The cable is not very long and can pull out if the display is rotated too far from the Display CPU Assembl...

Page 21: ...ction 1 The Ack cable plug is loose or not plugged in Ack connector Verify cable is not loose No Reseat cable connector Yes Go to next cause 2 Ack cable is bro ken Verify cable is not broken Yes Repla...

Page 22: ...teps 1 3 on page 26 Check all jumpers are in RS 232 position s shown below No Put jumper s in RS 232 position s Yes Replace Display CPU Assembly Table 12 Troubleshooting Procedure for No RS 485 Commun...

Page 23: ...ted 3 Remove the twoT15 torx screws and cover plate and set aside Notice the Node ID andTermination DIP Switches 4 TheTermination DIP switches are set in the NOTERMINATION or UP position Default 5 The...

Page 24: ...able Cause Action OK Action 1 Cable is plugged into the wrong port Verify ethernet cable is plugged into ETH1 port Item 7 in Figure 1 No Insert cable in ETH1 port Yes Go to next cause 2 Ethernet commu...

Page 25: ...ty is required for this device Locate the questionable probe s input wiring connections at the USIOM con nector Items 8 9 in Figure 2 Verify the two wires are connected with white to terminal and blac...

Page 26: ...26 2 Is the side of the battery Item 5 in Figure 2 facing up in the holder as shown below No Remove the battery by gently lifting the retaining clip over the battery as you slide it to the right Reins...

Page 27: ...n Figure 3 by pushing in on the Card then quickly releasing it letting it spring free of its enclosure s latch so you can slide it out While you have the Card out check the position of the write prote...

Page 28: ...rectly seated in the plug s terminal clamps If the clamps are not opened all the way when inserting the wires into the plug the wires can be inserted behind the clamps preventing proper contact No Cor...

Page 29: ...external input Yes Go to next cause 2 Incorrect external wiring to external input connector Remove the console s cover following steps1 3 in Display CPU Assembly removal instructions on page 26 Verify...

Page 30: ...m 7 in Figure 2 securing the Display CPU assembly to the console and set them aside Slide the Display CPU assembly up as far as it will go and tilt out the bottom of the assembly to access the short 2...

Page 31: ...down 3 Locate the Features iButton Item 1 in Figure 7 4 Slide the iButton out from under the retaining clip until it is free of the holder 5 With the flanged end up slide the replacement iButton unde...

Page 32: ...bottom of the console enclosure and set them aside with the comm plate see Figure 9 5 Remove the two T15 6 x 375 screws securing the I S cover and right side of the USIOM board to the console chassis...

Page 33: ...ELAY CONTACT RATING 120 240 Vac 5A 30 Vdc 5A FUSE RATING 5A 250 Vac TYPE T SLO BLO MAX EXTERNAL CONTACT CLOSURE CIRCUIT RATINGS 12 Vdc 0 015A N G L 0 C Ta 50 C FOR SUPPLY CONNECTION USE WIRES RATED FO...

Page 34: ...2 Vdc 0 015A N G L 0 C Ta 50 C FOR SUPPLY CONNECTION USE WIRES RATED FOR AT LEAST 90 C RELAY 2 RELAY 1 RTN 12V PWR STAT PWR INT F1 F2 5A SLO BLO F4 5A SLO BLO F6 0 75A SLO BLO F7 EB25918024 1 2 3 4 5...

Page 35: ...NECTION TO I S TANK PROBES AND SENSORS USED IN CLASS 1 GROUP D HAZARDOUS LOCATIONS MAX AC INPUT RATINGS 120 240 Vac 2 0 A MAX RELAY CONTACT RATING 120 240 Vac 5A 30 Vdc 5A FUSE RATING 5A 250 Vac TYPE...

Page 36: ...net network SSH connection 1 Establish a crossover network connection to an available Ethernet port on the bottom of the TLS4 see Figure 1 2 Open a Command Prompt window 3 Using the console s IP addre...

Page 37: ...etwork settings 6 Monitor network traffic abort with CTRL C 7 Ping gateway and DNS servers 8 Test DNS lookup for E mail 9 Show disk statistics 0 Exit MENU SELECTION 1 Checking status of apps 1674 mysq...

Page 38: ...Displaying network settings Kernel Interface table eth0 Link encap Ethernet HWaddr 00 50 83 f0 04 99 inet addr 10 2 1 71 Bcast 10 2 1 255 Mask 255 255 255 0 inet6 addr fe80 250 83ff fef0 499 64 Scope...

Page 39: ...l TLSTECH Menu Examples 35 Thu Aug 8 09 36 30 2013 Ip 13598624 total packets received 112 with invalid addresses 0 forwarded 0 incoming packets discarded 13598512 incoming packets delivered 13266813 r...

Page 40: ...77 5 icmp_seq 0 ttl 127 time 0 532 ms 64 bytes from 10 20 77 5 icmp_seq 1 ttl 127 time 0 404 ms 64 bytes from 10 20 77 5 icmp_seq 2 ttl 127 time 0 387 ms 10 20 77 5 ping statistics 3 packets transmit...

Page 41: ...ail global frontbridge com internet address 213 199 180 150 mail global frontbridge com internet address 216 32 180 22 Server 10 28 54 15 Address 10 28 54 15 53 Non authoritative answer veeder com mai...

Page 42: ...esystem Type Size Used Avail Use Mounted on rootfs rootfs 1 9G 1013M 742M 58 dev root ext3 1 9G 1013M 742M 58 tmpfs tmpfs 10M 4 0K 10M 1 dev tmpfs tmpfs 247M 228K 247M 1 tmp tmpfs tmpfs 247M 4 0K 247M...

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