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Vectron Touch 15, User Manual

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Vectron Touch 15 User Manual Download Page 57

57

Errors

Possible reasons

Troubleshooting

Faulty programming 
and configuration of 
POS Touch 15.

Contact your Vectron 
dealer.

The touch screen is 
damaged.

Contact your Vectron 
dealer.

The POS Touch 15 
does not display 
anything.

The POS Touch 15 
is switched off.

Press the On/Off key 
as described in chapter 
7.1.1 “Switching on the 
POS Touch 15” on page 
38.

The screen saver is 
active.

Touch the screen with 
the stylus or with a 
finger.

The Vectron POS 
software has a mal-
function.

Contact your Vectron 
dealer.

The power supply is 
damaged.

Contact your Vectron 
dealer.

The POS Touch 15 
is damaged.

Contact your Vectron 
dealer.

The POS Touch 15 
processes other 
entries than those 
made on the touch 
screen.

The touchscreen is 
not calibrated.

Contact your Vectron 
dealer.

The Vectron POS 
software has a mal-
function.

Reboot the 
POS Touch 15 as de-
scribed in chapter 7.1.3 
“POS Touch 15 reboot” 
on page 39.

Faulty programming 
and configuration of 
POS Touch 15.

Contact your Vectron 
dealer.

The touch screen is 
damaged.

Contact your Vectron 
dealer.

Summary of Contents for Touch 15

Page 1: ...VECTRON SYSTEMS POS Touch 15 POS Touch 15 PCT POS Touch 15 II User manual...

Page 2: ......

Page 3: ...s AG Vectron Systems AG Willy Brandt Weg 41 www vectron systems com Vectron Leading in POS Technology Your Vectron dealer Stamp Date 2021 03 22 Subject to error and technical modification Manufacturer...

Page 4: ......

Page 5: ...d interfaces 18 4 2 4 Dimensions incl foot S420 in mm and inch 19 4 2 5 Dimensions incl foot S500 in mm and inch 20 4 2 6 Dimensions incl wall mount in mm and inch 21 4 3 Power supply PS60 22 4 4 Powe...

Page 6: ...face 43 7 3 Sign in out at POS Touch 15 44 7 3 1 Sign in via operator button 44 7 3 2 Sign in via operator key 45 7 4 Working with guest checks GC 46 7 4 1 Opening a guest check 46 7 4 2 Booking PLUs...

Page 7: ...ustomer display Vectron C100 73 15 3 Extension cable Vectron PS60 74 15 4 Stylus 74 15 4 1 Vectron stylus 74 15 4 2 Multifunction stylus 75 15 4 3 Stylus Vectron PCT 75 16 Other Vectron products 76 16...

Page 8: ......

Page 9: ...ent so that it is available for all users at any time Always enclose the required documents when forwarding the product to others 1 1 Target group of this user manual End users of the POS Touch 15 1 2...

Page 10: ...system incl wall mount Housing Touch 15 port cover foot Housing Touch 15 port cover foot Housing Touch 15 port cover wall mount Power supply Vectron PS60 Power supply Vectron PS61 Power supply Vectro...

Page 11: ...ron POS Touch 15 system 2 1 1 Warnings A SIGNAL WORD a Type and source of danger Consequences of disregard X Averting of a danger 2 1 2 Warning symbol Warning sym bol Meaning A A A Warning symbols for...

Page 12: ...indicates a danger with medium risk which could result in death or severe injury if it is not avoided A CAUTION The signal word CAUTION indicates a danger with low risk which could result in minor in...

Page 13: ...ng of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment X Do not insert your fingers between the screen housing and the joint X Before aligning...

Page 14: ...ts Damage of touch screen caused by unsuitable objects X Please touch the screen exclusively with fingers or the provided stylus Burn in effect through static image content Shadow images can remain vi...

Page 15: ...OS Touch 15 use exclusively Vectron original accessories or Vectron approved accessories The Vectron Systems AG does not accept liability for damages or injuries resulting from improper use The operat...

Page 16: ...view 3 2 1 4 Fig 1 POS Touch 15 front view Pos Designation Description 1 Brightness sensor The brightness sensor meters the illuminance 2 Touchscreen Data input with stylus or fingers 3 Operator lock...

Page 17: ...Off key 2 Loudspeaker 3 Port cover locking 4 Port cover Cover for ports and interfaces see in chapter 4 2 3 Ports and interfaces on page 18 5 Customer display port cover This cover can be removed to c...

Page 18: ...for external devices and storage media 2 Network Network port RJ45 3 SIM card slot For standard Mini SIM cards 25 x 15mm 4 Serial interfaces Six Serial interfaces for external devices RJ45 5 Card inte...

Page 19: ...19 4 2 4 Dimensions incl foot S420 in mm and inch 307 12 1 365 14 4 256 10 1 275 10 8 13 0 5 51 2 0 320 12 6 436 17 2 362 14 3 Fig 4 POS Touch 15 Dimensions incl foot S420 in mm and inch...

Page 20: ...POS TOUCH 15 PCT POS TOUCH 15 II 4 2 5 Dimensions incl foot S500 in mm and inch 206 8 1 287 11 3 343 13 5 200 7 9 365 14 4 365 14 4 200 7 9 226 8 9 2 0 3 0 Fig 5 POS Touch 15 Dimensions incl foot S500...

Page 21: ...21 4 2 6 Dimensions incl wall mount in mm and inch 120 4 7 322 12 7 54 2 1 21 0 8 105 4 1 365 14 4 124 4 9 144 5 7 Fig 6 POS Touch 15 incl wall mount in mm and inch...

Page 22: ...2 1 3 Fig 7 Power supply PS60 Pos Designation Description 1 Power supply plug The power supply plug is put into the power connector of the POS Touch 15 2 Panel connector Panel connector for cable cou...

Page 23: ...ly PS61 Pos Designation Description 1 Power supply plug The power supply plug is put into the power connector of the POS Touch 15 2 Panel connector Panel connector for cable cou pler 3 Label Product d...

Page 24: ...fety plug The safety plug is put into a socket The safety plug may differ from the image 4 6 Vectron POS software The functions that can be used with the installed Vectron POS software depend on the s...

Page 25: ...A 168 1066 MHz Main memory 512 MB DDR2 RAM Cache 1 MB SRAM Mass memory 4 GB Flash memory Network 10 100BASE T Ethernet USB ports 8x USB 2 0 type A 2 of which at the bottom Serial ports 6x RS232 type R...

Page 26: ...S500 approx 365 x 226 x 343 mm depending on tilt angle With wall mount 365 x 322 x 105 mm Weight With foot S420 approx 12 5 kg With foot S500 approx 8 4 kg With wall mount approx 6 8 kg Certified CE 5...

Page 27: ...up to 32 GB SIM card slot For standard Mini SIM cards 25 x 15mm as of device revision 1 07 Loudspeaker Mono 2 W Power supply With foot Vectron PS60 PS61 inte grated in foot With wall mount Vectron PS6...

Page 28: ...memory eMMC Network 10 100 1000 BASE T Ethernet USB ports 8x USB 2 0 type A 2 of which at the bottom Serial ports 6x RS232 type RJ45 for additional devices Cash drawer ports 2x type RJ12 for up to fou...

Page 29: ...by Temperature Storage 10 to 50 C Operation 0 to 40 C Dimensions W x H x D With foot S420 approx 365 x 440 x 270 mm depending on tilt angle With foot S500 approx 365 x 226 x 343 mm depending on tilt a...

Page 30: ...e 100 to 240 V alternating voltage Output voltage 24 V direct current Output current Max 3 75 A Output power Max 90 W Power consumption Max 93 W No load loss 0 3 to 0 5 W Temperature Storage 40 to 85...

Page 31: ...th transparency channel Pre defined high resolution fonts bonVito Unrestricted support of the bonVito online marketing tool liable to costs more information and prices at www bonvito net The indicated...

Page 32: ...t navigation Use of own images and icons also with transparency channel Pre defined high resolution fonts bonVito Unrestricted support of the bonVito online marketing tool liable to costs more informa...

Page 33: ...ons also with transparency channel Pre defined high resolution fonts bonVito Unrestricted support of the bonVito online marketing tool liable to costs more information and prices at www bonvito net Th...

Page 34: ...ence The use of mobile or hybrid Vectron POS systems in such a network is limited to 10 POS systems including the POS system with the Light licence you can use max eleven POS systems in network Except...

Page 35: ...uch 15 in a well ventilated room with a temperature of between 0 and 40 C The POS Touch 15 must not be covered during operation Select the set up site so that the POS Touch 15 is not exposed to direct...

Page 36: ...cables so that they are not subject to tensile loading NOTICE a Damage caused by excessively high voltages or currents X Use an earthed socket to which alternating current between 110 and 240 volts is...

Page 37: ...and the joint changes during alignment X Do not insert your fingers between the screen housing and the joint NOTICE a Damage of housing by exceeding the inclination X Do not incline the screen beyond...

Page 38: ...aphical elements are shownin chapter 13 Icons on page 63 7 1 Switching the POS Touch 15 on and off 7 1 1 Switching on the POS Touch 15 If the POS Touch 15 was started as described in chapter 6 Startin...

Page 39: ...15 Shortly press the on off key to switch off the POS Touch 15 7 1 3 POS Touch 15 reboot Shortly press the on off key to switch off the POS Touch 15 Wait for approx 10 seconds Shortly press the on of...

Page 40: ...y differ considerably from this example Your specialist retailer has programmed the POS Touch 15 for you and is your contact partner for questions concerning the programming After having started and s...

Page 41: ...esignation Description 1 Main groups Food or drinks 2 Departments Subgroups of the respectively se lected main group 3 Scrolling in PLU selection 4 Button Media 5 Button GC To open a GC for bookings e...

Page 42: ...ng text adjustable date time 8 Receipt invoice and GC display Display of various booking data 9 Balance display The balance display shows the sum of current PLUs on a receipt in field Receipt The bala...

Page 43: ...edia Media are for example cash and credit card payment 2 Button GC move Moving all PLUs to another guest check 3 Button GC split Invoicing single PLU or splitting sin gle PLUs to another guest check...

Page 44: ...1 Sign in via operator button on page 44 7 3 1 Sign in via operator button NOTICE a Damage of touch screen caused by unsuitable objects X Please touch the screen exclusively with fingers or the provi...

Page 45: ...elements operator lock and operator key i Every operator key has a unique number The number of your operator key is stored in the operator administration The Vectron POS software recognizes by means...

Page 46: ...open a guest check i GCs that already contain bookings but were not yet invoiced open GCs can be opened again with this function It depends on your operator rights whether you can just open your own G...

Page 47: ...ing of a PLU you can enter the desired number on the keyboard and select the respective PLU The display shows the sum of desired PLUs 7 4 3 Closing a GC i Buttons that are mentioned in this chapter an...

Page 48: ...ing 7 4 4 1 Cash payment Example 1 The customer pays the exact amount Open the GC that you want to finalize as described in chapter 7 4 1 Opening a guest check on page 46 Press the Cash button Example...

Page 49: ...ied out if all PLUs of the GC have been booked Close the open GC as described in chapter 7 4 3 Closing a GC on page 47 Open the GC that you want to split as described in chapter 7 4 1 Opening a guest...

Page 50: ...he GC that you want to split as described in chapter 7 4 1 Opening a guest check on page 46 Press the Media button Enter the number of the GC to which the PLUs are to be moved Press the GC split butto...

Page 51: ...chapter 7 4 3 Closing a GC on page 47 Open the GC that you want to move as described in chapter 7 4 1 Opening a guest check on page 46 Press the Media button Enter the number of the GC to which the PL...

Page 52: ...LUs The operators bookings are stored in the respective hold buffer until media finalization This function can be enabled optionally 7 6 Working with reports Reports serve for evaluating data that wer...

Page 53: ...or receiving print data from another POS system in network for processing them and printing them on a locally connected printer You can install several print data servers Orders that you enter to your...

Page 54: ...ly X Prior to cleaning the POS Touch 15 switch it off as described in chapter 10 Shutdown on page 59 NOTICE a Aggressive cleansers can damage the housing surface X Do not use any scouring or dissolvin...

Page 55: ...the POS Touch 15 and peripherals and will support you with configuration and operation A DANGER s Deadly shock caused by improper repairs Some components can contain high residual voltages which disch...

Page 56: ...supply plug is not put into the power connector of the POS Touch 15 Put the power supply plug into the pow er connector of the POS Touch 15 The On Off key is damaged Contact your Vectron dealer The p...

Page 57: ...or with a finger The Vectron POS software has a mal function Contact your Vectron dealer The power supply is damaged Contact your Vectron dealer The POS Touch 15 is damaged Contact your Vectron deale...

Page 58: ...The sound repro duction was neither programmed nor configured Contact your Vectron dealer The loudspeakers are damaged Exchange the loud speakers The audio port is damaged Contact your Vectron dealer...

Page 59: ...me Shortly press the on off key to switch off the POS Touch 15 Fig 14 Shut down the POS Touch 15 Unplug the safety plug of the power supply from the socket Remove all cables connected to the POS Touch...

Page 60: ...mpany disposes of the waste electric and electronic equipment properly The legal take back obligation applies for devices that were put on the market after 13 August 2005 In addition Vectron Systems A...

Page 61: ...oltage supply was switched off Icon Pictograph used in graphical user interfaces When touching or clicking on icons you call functions of the Vectron POS software LCD Liquid Crystal Display POS Point...

Page 62: ...UCH 15 PCT POS TOUCH 15 II Term Definition Payment interface Surface that is displayed on the screen Here you can make payments using different media Z report Final report where the data is deleted fr...

Page 63: ...you call functions or select PLUs This chapter lists the icons integrated in POS software and explains their meaning Furthermore you can load additional icons No Icon Meaning 1 Vectron POS 2 Centred...

Page 64: ...17 New record 18 Delete re cords 19 Print 20 Next record 21 Previous record 22 Goto record 23 Select 24 Mark 25 Mark 26 Table Mask No Icon Meaning 27 Text search 28 Send 29 Load 30 Save 31 Network 32...

Page 65: ...opera tor GCs 110 Seat number 111 PLU 112 Invoice 113 Load invoice 114 Recall invoice 115 Invoice copy 116 Seat split No Icon Meaning 117 Void 118 Void last entry 119 GC 120 GC 0 121 GC split 122 Tran...

Page 66: ...r report 133 Receipt on 134 Receipt off 135 Data input 136 Print format shift 137 Received amount 138 VIP sale 139 Journal 140 Price No Icon Meaning 141 Table reser vation 142 Department DPT 143 Depar...

Page 67: ...67 No Icon Meaning 408 Drinks 409 Main cours es 410 Desserts 411 Pizza 412 Spirits 413 Starters 414 Wine 415 Vegetables 416 Salad...

Page 68: ...pulated in the directives of the European Council The below mentioned standards that were harmonised under the relevant directives were applied Directive Standards 2014 30 EC Directive on electromagne...

Page 69: ...a for accessories please see the website at www vectron systems com For questions concerning our products please contact your Vectron dealer 15 1 Operator lock systems The operator lock system serves...

Page 70: ...70 POS TOUCH 15 POS TOUCH 15 PCT POS TOUCH 15 II 15 1 2 Operator lock L21 T15 T12 Fig 16 Operator lock L21 T15 T12 15 1 3 Operator lock L30 T15 T12 Fig 17 Operator lock L30 T15 T12...

Page 71: ...r display Vectron C56 The customer display Vectron C56 is mounted to the screen housing of the POS system or to a stand The Vectron C56 has a screen diagonal of 13 16 cm 5 2 for display of 2 x 20 char...

Page 72: ...display Vectron C75 is mounted to the screen housing of the POS system or to a stand The customer display Vectron C75 has a screen diagonal of 17 78 cm 7 On the customer display you can show texts and...

Page 73: ...splay The Vectron C100 can be connected directly to the stationary POS systems Vectron POS Mini II Vectron POS Vario II Vectron POS Touch 12 and Vectron POS Touch15 The customer display is alternative...

Page 74: ...ctron PS60 15 4 Stylus The stylus serves for entering data via the touchscreen of POS Touch 15 15 4 1 Vectron stylus The Vectron stylus serves for entering data via the touch screen of POS Touch 15 Th...

Page 75: ...en refill You can switch between write and touch function by turning the casing i The Vectron touch pen cannot be used at the Vectron POS Touch 15 PCT and the POS Touch 15 II PCT Fig 23 Multifunction...

Page 76: ...www vectron systems com For questions concerning our products please contact your Vectron dealer 16 1 Stationary Vectron POS systems Stationary Vectron POS systems with fast and reliable hard ware ar...

Page 77: ...77 16 1 1 Vectron POS Touch 12 POS Touch 12 II Vectron POS Touch 12 has a 307 mm display 12 1 Data is entered via touch screen Fig 24 Vectron POS Touch 12...

Page 78: ...OUCH 15 POS TOUCH 15 PCT POS TOUCH 15 II 16 1 2 Vectron POS Vario II Vectron POS Vario II has a 307 mm display 12 1 Data is entered either via the flat keyboard or via touch screen Fig 25 Vectron POS...

Page 79: ...Vectron POS Mini II POS Mini II has a 178 mm display 7 Data is entered either via the flat keyboard or via touch screen when using the software light licence data input is made exclusively via keyboa...

Page 80: ...The high quality TFT LCD with glass surface and background lighting and provides good legibility in daylight and artificial light Thanks to the practical combination of capacitive touch and keyboard i...

Page 81: ...The new ECR app for hospitality professionals is so easy to operate that you will be familiar with all the functions within minutes At the same time the app provides you all the com fort you require f...

Page 82: ...tems The software helps you get an overview on sales order and the working times of your staff Data can be sent to and received from several POS systems simultaneously Vectron Commander has an integra...

Page 83: ...POS PC POS PC is software that you can use on computers with operating system Microsoft Windows You can use the software in addition to the usual Windows applications like e mail office and ERP appli...

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