Chapter 5 Troubleshooting
VCON ViGO Installation and Setup Guide
5–3
PROBLEM: You cannot hear the remote side.
SOLUTION:
1. Make sure that the ViGO’s volume is high enough. Press the + button on the
appliance to raise the volume.
2. Make sure that the headset’s or the optional speakers’ cable is firmly inserted
into the
SPKR
connector on the side of the appliance.
3. In vPoint, open the Hardware
Audio
Settings dialog box. Make sure that the
correct
Speaker
is selected.
PROBLEM: An optional Pan/Tilt/Zoom camera is connected, but the ViGO
cannot control it.
SOLUTION:
1. Check that you selected the appropriate PTZ camera in the Local Video
window (click the Select Camera button).
2. Check that you selected the appropriate PTZ camera type in the Hardware
Camera
Settings dialog box.
3. Check that the camera cables are securely connected to the ViGO’s Video
connector and the computer’s COM port.
