Chapter 4 Troubleshooting
VCON Desktop Systems Installation and Setup Guide
45
PROBLEM: You cannot hear the remote side.
SOLUTION:
2. Make sure that the incoming audio device’s cable is firmly inserted into the
SPKR
connector on the VCON system card.
3. In MeetingPoint’s Conference Panel, right-click and then click
Properties
. In
the Hardware Properties, click the
Audio
tab. Make sure that the correct audio
device or speaker is selected.
PROBLEM: Attempts to establish data sharing were unsuccessful.
SOLUTION:
T
Check that the applicable version of Microsoft® NetMeeting™ is installed on
your system (NetMeeting may be installed during MeetingPoint installation).
— If your video meeting system is Escort, NetMeeting 3.01 is applicable.
— If your video meeting system is Cruiser 150, NetMeeting 2.1 is applicable.
If necessary, reinstall MeetingPoint and make sure that the program installs the
appropriate version of NetMeeting.
PROBLEM: The Interactive Multicast features are not available for
Cruiser 150.
SOLUTION:
T
Interactive Multicast is an optional feature for Cruiser 150 systems. If you
want to add this option to your system, contact your local distributor.
1. In the Remote Video window, click the
Volume Control
right
arrow button to increase volume.