www.vax.co.uk
12
troubleshooting/ uk service & help
8. UK Service & Help
Vax Care 0870 6061248
Monday-Friday
8.00am to 8.00pm.
Saturday-Sunday 9.00am to 5.00pm.
Any queries or concerns about using the Vax, call the
Vax Careline. Calls are charged at the UK national rate.
Please make a note of the serial number and model
number of the carpet cleaner before calling. There are
over 400 approved Vax Service Agents in the UK. For
the nearest Service Agent, please call the Vax Careline.
www.vax.co.uk
7. Troubleshooting
WARNING: To reduce the risk of personal injury,
unplug vacuum cleaner before servicing
.
PROBLEM: Cleaner won’t run
Cause:
Not properly plugged into wall outlet.
Solution:
Plug in firmly.
Cause:
No electricity in wall outlet.
Solution:
Check fuse or breaker.
Cause:
Blown fuse/tripped breaker.
Solution:
Reset circuit breaker or replace fuse.
Cause:
Motor thermostat tripped.
Solution:
Switch off and unplug the vacuum cleaner.
Leave for one (1) hour. See page 3.
PROBLEM: Cleaner/tools won't pick up
Cause:
Broken or worn belt.
Solution:
replace belt.
Cause:
Brush bar worn.
Solution:
Replace brush bar.
Cause:
Dirt container full.
Solution:
Empty dirt container.
Cause:
Incorrect carpet height setting.
Solution:
Move carpet height adjuster to lower setting.
Cause:
Blockage in air flow passages.
Solution:
Clear blockage.
PROBLEM: Cleaner hard to push
Cause:
Incorrect carpet height setting.
Solution:
Move carpet height adjuster to higher setting.
PROBLEM: Smoky/burning smell detected
Cause:
Belt broken or stretched.
Solution:
Replace brush bar as described in section 6.
PROBLEM: TurboTool brush bar won’t turn
Cause:
Too much pressure being applied to tool.
Solution:
Continue using tool applying light pressure.
Cause:
Blockage in turbine channel.
Solution:
Remove blockage.
Cause:
Low cleaner suction.
Solution:
Check items under “Cleaner/tools won’t pick
up” above.
!
