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Vax Service line:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
11
FAQ’s
Problem
Cause
Why won’t the vacuum cleaner
turn on?
It may not be plugged into the electrical socket correctly; ensure that the plug is pushed in
securely. The ‘Machine Overview’ page in this guide to make sure the part is definitely included
in your unit.
The electrical socket may not be working properly; check the fuse or breaker, or consult
an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.
Why won’t the vacuum cleaner
pick up?
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release button and then reattaching it to the unit, ensuring it is locked
firmly back into place.
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 8 & 9.
The filter may have been replaced upside down; refer to maintenance on page 8.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 8.
There may be a blockage in the hose/tube; disconnect from the vacuum cleaner.
Carefully remove any blockages found and reconnect securely.
Why is dust escaping from the
vacuum?
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on pages 8 & 9.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 8.
The dirt container may be incorrectly fitted; remove the dirt container from the unit by pressing
the dirt container release button and then re-attaching it to the unit, ensuring it is locked firmly
back into place.
Why won’t the accessories pick
up properly?
Hose blockages: remove the hose from the unit. Carefully remove any blockages found and
reconnect hose securely.
Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
The accessory may be faulty. Simply call us on
AU 1300 361 505
or
NZ 0800 800 900
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.