FAQs
17
Vax Commercial Careline: (UK) 0330 026 4275
Is there an accessory missing?
• Check the machine overview section of this user guide to make sure the part is definitely included
with the machine.
Why won’t the carpet washer turn on?
• The plug may not be pushed fully into the mains socket.
• The on/off pedal on the carpet washer may not be pressed. If so, press the on/off pedal.
• Check the fuse in the plug. If this needs replacing, always replace with a British 13amp fuse.
Why won’t clean water/detergent dispense?
• The clean water tank is empty. Re-fill following the instructions in this user guide.
• The wash button may not be pressed. If so, press the wash button to dispense
water/solution.
Why won’t my carpet washer pick up?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float
to settle before re-starting the carpet washer.
• The dirty water tank lid may not be fitted correctly. Re-fit following instructions in this user guide.
• There may be a blockage. Check for blockages and remove.
• The brush head may be blocked. Clean the brush head following instructions in this user guide.
• The dirty water tank hoses may be blocked. Unblock the hoses.
• The cap on the drain hose may not be fitted or is missing. Re-fit the cap or call 0330 026 4275
for more assistance.
Why is the carpet washer making excessive noise?
• If there is a high-pitched noise coming from the machine, the dirty water tank float may have been activated.
• Simply switch off the machine, empty the dirty water tank and wait for the float to settle before
re-starting the machine.
• The brush head may be blocked. Clean the brush head following instructions in this user guide.
• The dirty water tank hoses may be blocked. Unblock the hoses.
Why is the brushbar not turning?
• The brushbar may be clogged. Check the brushbar and remove any hair or debris.
• The belt may have broken. Replace the belt following instructions in this user guide.
• The brushbar may not be fitted correctly. Re-fit the brushbar.
Why is there no suction in the hose?
• The hose or tools may not be fitted correctly. Re-fit following instructions in this user guide.
What do I do if the unit/an accessory becomes damaged or broken?
We’re here to help. Simply call
0330 026 4275
or visit
vaxcommercial.co.uk
