Vax Careline:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
vax.co.nz
7
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
we’re here to help
Problem
Solution
Why will the handheld not run?
The battery may not be charged. To charge the battery, the power switch must be in the
‘off’ position. The static blue light shows the unit is charging. The initial charge should be
for 15 hours.
For further assistance, Simply call us on AU: 1300 361 505 NZ: 0800 800 900
Why won’t the handheld
pick up?
The nozzle or crevice tool may be blocked; remove the obstruction.
The filter may be clogged or dirty; clean the filter. Refer to the Maintenance section.
The battery charge is getting weak; let the battery run until the vacuum slows and recharges.
The dirt container is full; empty the container.
For further assistance, Simply call us on AU: 1300 361 505 NZ: 0800 800 900
Why won’t the battery recharge?
The charger may not be inserted correctly.
Check the mains power is switched on.
The electrical outlet may not be working; check the fuse or breaker and consult an electrician.
For further assistance, Simply call us on AU: 1300 361 505 NZ: 0800 800 900
