Vax Careline:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
vax.co.nz
9
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the hard floor cleaner before performing
maintenance/troubleshooting checks.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
we’re here to help
Problem
Solution
Is there an accessory missing?
Check the ‘Parts Overview’ page in this guide to make sure the part is definitely included in your unit.
If it is missing, we’re here to help. Simply call us on AU: 1300 361 505 / NZ: 0800 800 900
Why won’t the vacuum
cleaner pick up?
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release catch and then reattaching it to the unit, ensuring it is locked
firmly back into place.
If the blockage indicator is lit:
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on page 7.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 6.
Why is dust escaping from the
vacuum?
The filter may be clogged; refer to ‘Maintenance: Cleaning the filters’ on page 7.
The dirt container may be blocked; refer to ‘Maintenance: Emptying and cleaning the dirt
container’ on page 6.
The dirt container may be incorrectly installed; remove the dirt container from the unit by
pressing the dirt container release catch [10] and then re-attaching it to the unit, ensuring it is
locked firmly back into place.
What do I do if the unit/an
accessory becomes damaged or
broken?
We’re here to help. Simply call us on AU: 1300 361 505 / NZ: 0800 800 900
Why won’t the accessories pick up
properly?
If the blockage indicator is lit:
The accessory may be blocked; switch off and unplug the unit before performing these checks.
Hose blockages: remove the flexible hose from the unit. Carefully remove any blockages found
and reconnect hose securely.
Accessory blockages: remove accessory from handle/tube. Carefully remove blockage and
reattach to the vacuum cleaner.
The accessory may be faulty. Simply call us on AU: 1300 361 505 / NZ: 0800 800 900
Why will the vacuum cleaner not
run?
It may not be plugged into the electrical outlet correctly; ensure that the plug is pushed in securely.
The electrical outlet may not be working properly; check the fuse or breaker, or consult an electrician.
The motor thermostat may have tripped; switch off and unplug the vacuum cleaner, and leave for
one hour before switching the cleaner back on.