• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your steamer.
• Check the on/off control dial
• The plug may not be fully pushed into the electrical socket
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse
• The microfibre pad may already be saturated or dirty. Wash the
microfibre cleaning pad, go to ‘Taking care of your machine’.
• There may be no water in water tank, check the water tank has water.
• Check the water tank is securely fitted and the hard water filter is in place.
• Hard water filter may be blocked or discoloured and needs to be replaced.
• Make sure the handheld is fitted securely in the steamer.
• The water may not yet be at temperature, the green indicator light will be
illuminated when it is ready.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
• Detergent must not be used in the handheld. Putting detergent into the water
tank can cause damage to the steamer.
• Check correct setting has been selected on detergent dial, turn dial to ON.
• Check the detergent has been diluted to correct strength.
Solution
Problem
WARNING: Always unplug the steamer before performing maintenance/troubleshooting checks
What to do if it goes wrong
Getting in touch
Is there an accessory
missing?
The steamer has
no power
Why is the steamer
not producing steam
/detergent?
Why won’t the microfibre
pad pick up dirt?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the Steam Fresh Combi Classic
before calling.
• Steam coming from the side of the steamer indicates a blockage.
To clear any blockages Go to ‘Let’s talk technical.
Why is steam coming
from the side of steamer?