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There is an accessory missing
• Check the contents on the box to make sure the part is definitely included with your machine.
Why won't the machine turn on?
• The plug may not be fully pushed into the electrical socket.
• The fuse in the plug may need replacing. Always replace with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the machine. Check the machine for blockages and clean
the dirty water tank filter.
Why won't the machine pick up?
• The float in the dirty water tank may have been activated. Empty the dirty water tank and wait for the float to settle before
restarting your machine.
See Emptying and cleaning the dirty water tank page 11.
• Check the brushbars for blockages and clear.
See Removing and cleaning the brushbars page 13.
• The dirty water tank and/or lid may not be fitted correctly.
See Emptying and cleaning the dirty water tank page 11.
• Check the nozzle for blockages and clear.
See Removing and cleaning the nozzle page 12.
• Check the nozzle is correctly fitted.
See Removing and cleaning the nozzle page 12.
• Check the filter in the dirty water tank for dirt/debris. Remove and clean.
See Emptying and cleaning the dirty water tank page 11.
• The hose connector port cover may be open, close and retry.
See Using the hose and tools page 10.
Why is the machine leaking solution?
• The solution tank may not be correctly fitted. Slide and push the solution tank firmly into the machine.
See Removing and
emptying the solution tank page 12.
• The solution may have overflowed into the reservoir underneath the solution tank. Remove the solution tank and dry any
solution from underneath.
Why won’t the solution/clean water dispense?
• Make sure the solution and clean water tank is fitted securely.
See Removing and emptying the solution tank page 12.
• Dry mode may be activated. Deactivate and retry .
See Operation page 8.
• Solution/water will only be delivered on the forward stroke.
See Operation page 8.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank.
See Filling the solution tank/Filling the clean water tank page 6.
Why won’t the solution/clean water dispense when using the hose?
• Make sure the solution and clean water tank is fitted securely.
See Removing and emptying the solution tank page 12.
• Dry mode may be activated. Deactivate and retry .
See Operation page 8.
• Trigger on the hose may not be fully pressed.
See Using the hose and tools page 10.
• The solution or clean water tank valve may be stuck. Hold the tank over the sink and press the valve underneath to release.
• The solution or clean water tank is empty. Refill the tank.
See Filling the solution tank/Filling the clean water tank page 6.
Why won’t the pretreat wand release solution?
• Remove the pretreat wand from the machine and press the button on the handle.
See Using the pretreat wand page 7.
• Pretreat solution tank may be empty. Refill.
See Filling the pretreat solution tank page 7.
• The AAA batteries in the handle may need replacing.
See Replacing the pretreat wand batteries page 7.
WARNING: Always switch off and unplug the machine before performing any checks or maintenance.
Troubleshooting
