• Check the ‘This pack contains’ panel on the box to make sure
the part is included with your vacuum cleaner.
• The dirt container may not be correctly fitted, remove the dirt container
from the vacuum cleaner and check pre-motor filter and dirt container
are assembled correctly, refit ensuring it’s locked into place. Go to
‘Taking care of your machine’.
• The filter may be clogged, clean the filter. Go to ‘Taking care of your
machine’.
• The dirt container may be blocked, empty the dirt container. Go to
‘Taking care of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the vacuum
cleaner and carefully remove any blockages. Go to ‘Let’s talk technical’.
• The filters may be clogged, clean the filter.
Go to ‘Taking care of your machine’.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the filters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the filters you will
need to wait 24 hours for the filters to fully dry before putting them back
into the vacuum cleaner).
Solution
Problem
Warning:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
What to do if it goes wrong
Getting in touch
Is there an accessory
missing?
Why won’t the vacuum
cleaner pick up?
Why does my vacuum
cleaner have no power?
Why is dust escaping
from the vacuum?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
