28
TROUBLESHOOTING
Problem
Solution
The device cannot show image or
there’s an
anomaly.
Power off the device, unplug the power cord.
Plug it again after 1min and power on the
device.
Android system just broke down.
Power off the device, unplug the power cord.
Plugit again after 1min and power on the
device.
Remote control got disconnected;
or cannot power on the device
wireless because it’s not paired.
Power off the device, unplug the power cord.
Plug it again after 1min and power on the
device with the button on the device. Then
press the Return and Menu buttons at the same
time to pair the remote again.
The system prompts a message
of high temperature and the
device shuts off automatically.
Make sure the device is working in a proper
ambient temperature (within the device’s
working temperature range) and that the vents
are not blocked. Restart the device.
The device cannot be powered on.
Check whether the device is connected to
power properly and that the socket connects to
electricity. Press the Power button on the
device to start.
Android system is stuck.
1) Too many system cache: please free up space
on Android and delete rarely used apps.
2) Network problem: check whether your
network supports watching video online;
theoretically, a bandwidth of 8M or higher can
provide 1080p videos without getting stuck.
3) Power off the device, unplug the power cord.
Plug it again after 1min and power on the
device.
