Troubleshooting/FAQ
22
Q. Why can’t Windows 98SE read my hard drive? It works with Windows XP/2000.
A. Windows 98SE cannot recognize the NTFS file system. If you wish to use the device
with Windows XP/2000 and Windows 98SE, you need to format the drive as FAT32.
Q. Why can’t I copy files larger than 4GB onto my NexStar 2?
A. You have probably formatted the hard drive in the FAT32 file system. FAT32 limits the
file sizes to 4GB maximum. The NTFS file system does not have this limitation.
Q. Why am I getting “Delayed Write Errors” in Windows XP/2000?
A. Windows XP/2000 tries to write 512K packets of data to through FireWire occasion-
ally, which is much more than what is supposed to be written (128K packets). Micro-
soft has since released a patch for Windows XP with its Service Pack 2 release. A
similar fix should be available for Windows 2000 through Microsoft’s website.
8.2. NexStar 2 External 5.25” IDE Enclosure:
Q. What should the jumper settings on my 5.25” device be set to?
A. We recommend the 5.25” device be set to MASTER.
Q. My computer recognizes the NexStar 2, but it does not mount the device.
A. Your device may require its own additional drivers, separate from the NexStar 2
drivers. Please follow the installation instructions that come with your 5.25” device.
If you are using a Mac system, please note that for CD/DVD drives, the drive will only
mount on your desktop when there is CD/DVD media inserted.
Q. My computer sometimes recognizes the NexStar 2, but sometimes gives me errors.
A. If your computer is giving you problems with the NexStar 2, be sure to connect the
USB cable to a rear port, directly off the motherboard or USB PCI card. The cables
connecting front USB ports are not always properly shielded and cannot properly
handle USB 2.0 speeds, thereby corrupting the signal between the NexStar 2 and the
computer.
Q. Why am I getting “Delayed Write Errors” in Windows XP/2000?
A. Windows XP/2000 tries to write 512K packets of data to through FireWire occasion-
ally, which is much more than what is supposed to be written (128K packets). Micro-
soft has since released a patch for Windows XP with its Service Pack 2 release. A
similar fix should be available for Windows 2000 through Microsoft’s website.
