You will have to go to your Disk Management (Windows) or go to Disk Utility (Mac). Once in there, you should be able
to determine if the hard drive is readable.
9.
Why is Windows Operating System asking me “Do you want to format this drive”, I have important data on the drive
that I want to retrieve? What can I do?
If you have important data on the hard drive, do not format the drive. Windows OS try’s to read the data and could
not read it due to file corruption or unknown format; it will then ask if you want to format this drive. Please answer
NO and use data recovery software to recover your data.
10.
Can this CB-ISA225-U3 read other file systems format?
The CB-ISA225-U3 can read other file systems format IF the computer it is connected to can read the format of the
drive.
Example:
a) If this hard drive was using Windows OS, the common file system is NTFS. If you connect this drive to a newer
Windows OS system, it can read and write to it.
b) If this hard drive was using Windows OS, the common file system is NTFS. If you connect this drive to a Mac OS X
(10.8 and newer) system, it can only read but cannot write to it.
c) If the drive was used in an OS X system, the common file system is HFS or HFS+ (extended Journal). If you connect
this drive to a Windows system it will never read from it because the Windows cannot read HFS or HFS+ file system.
11.
My old computer cannot boot and I took the drive out. I then connect it to the CB-ISA225-U3 adapter and try to
retrieve the data using my new computer and it is saying “access denied”. What is wrong?
Due to security reason built into your new computer, you do not have rights to the data on the old computer. You can
access the data by taking ownership of the data so that you can get your data back. Search online for help with “take
ownership of files or folders”. This has nothing to do with this CB-ISA225-U3 adapter, it tells me the adapter is
working correctly.
12.
Will the CB-ISA225-U3 work with Advanced Format (4Ksector) Drive?
Yes, it will work correctly with Advanced Format (4K sector) Drives except for native 4K drive.
13.
My computer crash and I cannot boot to Windows. Can I use this CB-ISA225-U3 to retrieve the data on the hard
drive?
It depends on the cause of the computer crash. If the crash is caused by other problem not related to the hard drive,
you should be able to retrieve the data. This CB-ISA225-U3 can assist with the help of a DATA recovery program to
recover the data. If it is caused by the hardware (physical damage) of the hard drive, you may NOT be able to retrieve
any data using the CB-ISA225-U3.
14.
I have other questions that are not listed here, what can I do?
You can email our support team at
HOW TO SETUP YOUR CB-ISA225-U3:
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FOR SATA (2.5” or 3.5”) drive:
1.
Have everything disconnected
2.
Reboot the computer
3.
Follow the picture and make sure the hard drive is secure and properly connected to the device.
Some of the plugs are keyed to prevent plugging the wrong way. Please look carefully and
connected it the right way. The wrong connection may damage the drive and adapter kit.
Do
not connect the USB to the computer for now; it will be mention in the next step.