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*The Projector or the connected device (PC, TV, etc.) is muted
*Dolby sound is not supported, exit to play again
*The audio format is not supported by the projector
*VGA connection can only transmit analog signal of video not audio. An external speaker is required when the device is connected via VGA cable.
*Encryption applied to the videos or media player which holds the video. Try more videos to define this possibility.
*Exclude the above possibilities, try another HDMI cable /external speaker, and a 2.0USB disk/ Micro SD card within 32G/USB hard disk within 1TB to play directly to check if the video
and audio are both available.
2. Why Is the Audio of the Projector Available but Without Display?
*The video format is not supported by the projector
*Encryption applied to the videos or media player which holds the video
*If the lamp of the projector is off with only audio playing, the lamp is defective. Please contact seller for a replacement
*Try another HDMI cable if you select the HD input source
3. Why Does the Projection Screen Show
No Signal?
*Make sure all cables are plugged correctly and firmly
*Make sure you select the right input source. For example, if you insert a USB drive, please select
USB
in the interface of
Input Source
*USB 2.0 disk is supported on this projector. If a USB 3.0 is connected, it will only show
No Signal
.
4.
How Can I do if the Image is Blurry or Out of Shape?
*Adjust the focus and keystone ring by moving it leftward/rightward till it shows the best images
*Place projector on a flat surface horizontally or vertically. An inclination of any angle may result in blurry displays or uneven colors
*Darker environment suggested achieving the best projecting performance
*The eligible distance of 1.16m-5m/37inch-150inch between the projector and projecting screen/wall
*Projecting wall or screen is clean white if possible.
5. How Can I Do if the Image is Up Side Down?
*Enter
Menu-Picture-Projection Mode
to flip the projection image accordingly.
