FAQ
Q1: Why cannot the router setup successfully?
A1: If router did not complete the setup you can try the following:
Press and hold the Reset button on your router with a paperclip or pin until the front illuminated
turns off and the
Green indicators start blinking (about 10 seconds). Install the router again.
Q2: Why cannot the internet appears available?
A2: The Internet appears to be unavailable
If the Internet has difficulty communicating with your router the problem may appear as a
"Cannot find [ internet address ]" message in your Web browser. If you know that the Internet
address is correct and if you've tried several valid Internet addresses with the same result the
message could mean that there's a problem with your ISP or modem communicating with your
router.
Try the following:
- Make sure that the network and power cables are securely connected.
- Make sure that the power outlet that your router is connected to have power.
- Reboot your router.
Q3: Why unable to connect the router signal after a while of successful connection?
A3: Try the following:
-Check on the interface for restrictions and blacklist
-Reboot the router and connect again
-Reset the router and set up again
Q4: How to reset the router if I cannot access the web UI of the router
？
A4: When the LED of the router is solid on, press the reset button for 5 seconds and release. After
the LED turns
solid on, the router is restored to factory settings.If useless to press the Reset button, please
confirm long press
the Reset button for at least 5 second with power on.
Q5: Why router and mobile get strong signal but low speed?
A5: Try the following:
- Enter the router’s setting page and verify that your router gets no unknown access device in
- Check the surrounding wireless signals, If there are too many wireless signals, switch channels
and try again.
- Check with your ISP by phone or email to confirm that the service is well.
Q6: Why cannot access the web UI of the router after entering 192.168.0.1?
A6: Try the following solutions and log in again:
- Ensure that your Ethernet cable with internet connectivity is plugged into the WAN port of the
