RS−P Solar Water Pump Controller User Manual
After-sales Service Regulation
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manufacture when the product is maintained .
4. Maintenance Standard
4.1 Pay for on-site service
A: The manufacture shall arrange on-site service for the customer.
B: If the product is confirmed for the reason of the customer on scene , the customer should bear the
maintenance fee and the service bill.
C: In the fix limit , the customer only prepay for car fare , board and lodging expenses, personnel
subsidies .
D: Beyond the maintenance limit , the customer should prepay for car fare, board and lodging expenses,
personnel subsidies and maintenance fee.
Mark:
a, Personnel subsidies: 450 RMB /person/ day in Mainland China , 900 RMB/person/day beyond
Mainland China.
b, Interpretation for prepaid expenses : 10days expenses for the manufacture should prepaid by the
customer , and will notice for supplement to the customer before using up . If not , on-site servicer have the
right to back ,and do not take the responsibility ; meanwhile the manufacture have the right to reject on-site
aftersales service for the customer again.
E:Validity of on-site service : The manufacture service staff will go to the site of the Mainland Chinese by
public transport within 48 hours . But the place beyond the Mainland China , the manufacture will consult
with the customer.
4.2 The fee scale and standard
The product which is both beyond the warrant period or damaged by the customer should be maintained
with fee . etc , personnel expenses ,maintenance fee , freight and other fees should be borne by the
customer.
If the customer require on-site service , the customer should prepay expenses according to the prepaid
standard for the manufacture.
The back product without mark or code or other identification should be charged for fixing. While the
product will be sent back to the customer under the condition of pay .
