V&D Electric Bikes Go-Bike M4, User Manual

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Troub l eshooting
The Problem The Reason/Cause The So l ution
Pedal assistance is
not working when the
M4 is turned on
No battery power or weak battery
power
1. Check if the battery is
installed correctly
2. Check if battery needs charging
M4 is not reaching
the maximum
distance/mileage
per charge
1. Battery is not fully charged
2. Tire pressure is low
3. Frequent braking or sudden
starts/stops
4. Exceeding maximum weight
load while riding
5. Battery has aged and is no
longer holding a full charge
6. Temperature is too cold or too
hot, causing battery attenuation
1. Che c k if the charger is working
properly
2. Check tire pressure for proper
inflation before riding
3. Use proper, recommended riding
h abits as described in the User
Manual
4. C ontact V&D Electric Bikes After-
Sa l es Service dept. for assistance
and/or battery replacement
Battery cannot be
charged
1. Charger is not p l ugged in
correctly to power source or the
plug is loose
2. Battery temperatur e is t oo l ow or
too high
1. Ensure the charger is plugged in
securely into the power source
2. Move the battery to a location
that is not too hot or cold
Disp l ay not working
1. There is no battery power
2. The charger adaptor is fau l ty
3. The battery meter is fau l ty
1.Check the battery
’s
condition
2. Contact V&D Electric Bikes After-
Sa l es Service dept. for assistance
The motor does not
work when M4 is
powered on
1. Brake is not working properly
2. The meter is faulty
1. Check the brakes
2. Contact V&D Electric Bikes After-
Sa l es Service dept. for assistance
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