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Overall user manual
© 2009 VAN OS MEDICAL UK LTD.
Tel. +44(0)1757 701177, Fax +44(0)1757 706011, E-mail:
,
www.vanosmedical.com
9.
WARRANTY
9.1 Warranty application
Together with your wheelchair you get the factory warranty. However, it is possible that your dealer offers a
supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. VAN OS MEDICAL
guarantees the following components on your EXCEL® wheelchair:
COMPONENT
N
o
n
e
2
y
e
a
rs
1
0
y
e
a
rs
A) Side frames, cross bar
B) Wheels, hand brakes, front forks, arm rests, foot rests and all
components not stated here under:
C) Upholstered components like seat and back upholstery and rigid arms,
plastic parts as foot plates, coating and rubber parts. Tyres and inner tubes.
Also you can find the warranty periods label on the frame of your wheelchair. See also chapter 1.
9.2 Warranty definition
Your manual is also the warranty form, fill in the relevant details in and store it carefully.
Warranty conditions
The warranty period commences upon the date of purchase. If within the warranty period, your wheelchair will be
defect, it will be repaired or replaced.
However you do need to provide to Van Os Medical a complete filled in warranty registration form or a copy of the
bill with date of purchase. Without a warranty registration form or a proof of the purchase date the warranty will
start at the date when VAN OS MEDICAL sent the invoice to the dealer.
Repairs and replacement must be performed by an authorized Van Os Medical service agent. To qualify for the
warranty, your wheelchair must require the care standards. Furthermore, if a problem occurs, you need to fully
inform the Van Os Medical service agent immediately. If you use the wheelchair outside the designated area of the
Van Os Medical service agent, you can repair your wheelchair by any other, by the factory approved, service agent.
When parts of the wheelchair, within 24 months after the commence date, needs reparation or replacement, as a
result of a manufactory or material error and the wheelchair is with its first owner, the part or parts will be
repaired or replaced free of charge.
This warranty does not include any labour charges incurred by replacements.
Replaced or repaired parts fall under the same warranty conditions as the original wheelchair. Worn parts are
normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer defect. These
parts are for example upholstery, tyres, inner tubes and similar kinds of parts.
The warranty conditions above describe all wheelchair parts, and are applied for the models bought at the normal
end-user price.
This warranty is not
transferrable.
