Valor PORTRAIT 530IN, Homeowner'S Manual

Page: 17 / 24

17
Frequently asked questions
Question Answer
What if my fi replace won't
turn on?
If you have followed all instructions for your remote control or wall switch
(see page 9, or pages 21-24) and your fi replace still won't turn on, the
batteries located inside the wall switch kit may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the
fi replace still won't turn on after that, call your dealer for further
information. Your fi replace may require service by a quali fi ed service
technician. Visit valor fi replaces.com/contact for a list of dealers near you.
I've just started my fi replace
for the fi rst time, what is
that smell?
When operating your fi replace for the fi rst time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the fl ames
to be the full height of the fi rebox, or even slightly higher, for the fi rst few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
When I operate the fi replace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fi replace are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under the fi rebox). See page 11 for instructions on how
to replace the batteries.
Why do I hear popping or
snapping noises?
As your fi replace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is perfectly
normal.
Why do I hear whirring
noises?
As you start or adjust your fi replace's fl ame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fi replace? See Cleaning your fi replace on pages 13-15 for cleaning instructions to
keep your fi replace looking great.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the fi replace fi rst turns on, and will disappear
naturally when the fi replace heats up.
There is a white fi lm on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fi replace is a mineral which
can appear as a white fi lm on the ceramic glass window of your appliance.
Clean as soon as possible (when the fi replace is cool) so it does not bake
onto the glass with time and become permanent. See pages 13-15 for
cleaning instructions.
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
This is normal, your fl ame will take on a more yellow/orange appearance
as the fi replace heats up.