6
TECHNICAL ASSISTANCE
When trouble is reported, verify that power is being
supplied to the unit and there are no broken
connections. Check voltages for proper polarity on
the cross connect block.
Table 1 identifies symptoms of some possible
problems with solutions.
If a spare unit is available, continue to troubleshoot
by substituting the spare unit for the suspected
defective unit.
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM,
several clip leads and a test set available and be
calling from the job site. Call (540) 563-2000 and
press 1 for Technical Support, or visit our website at
http://www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating your company name, address, phone
number, contact person and the nature of the problem.
Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products only to the original purchaser, for its own use, to be free from defects in materials and workmanship under conditions of
normal use and service for a period of one year from the date of shipment. This Limited Warranty obligation shall be limited to the replacement, repair or refund
of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service charge plus parts
and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs (major repairs will be subject to
additional charges for parts and labor).
This Limited Warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be liable for any
anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation,
maintenance, installation, removal or use of the product. The maximum liability of Valcom under this warranty is limited to the purchase price of the
specific Product covered by the warranty.
Disclaimer.
Except for the Limited Warranty provided herein, the product is provided “as-is” without any warranty of any kind whatsoever including, without
limitation, any
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier should be notified
immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.
Headquarters:
Valcom, Inc.
5614 Hollins Road Roanoke, VA 24019-5056
Phone: (540) 563-2000 FAX: (540) 362-9800
