7
Table 1 - Troubleshooting Chart
Symptom
Solution
1. No output
2. No output when using Input 1
3. No output when using Input 2
4. No tone signaling
A. Verify -24VDC present on pins 29 and 30. Power reversal
LED
should not be on.
B. Verify music present on pins 4 and 19.
C. Verify proper polarity on power leads to speakers.
D. Verify volume control settings.
A. Test unit by placing telephone test set on pins 1 and 16, going
off
hook and paging.
A. Verify ground is present on pin 3 when accessing page.
B. Verify audio is present on pins 2 and 17 when paging.
A. Verify V-9942 plugged in correctly.
B. If V-9937 is not working correctly in all other respects, then
start
at troubleshooting chart Step 1.
C. Verify connections on pins 11 and 26 and/or 12 and 27. Test
by
momentarily shorting these pairs and listening for tones at
speakers.
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1.
inspection by Valcom, Inc. indicates the validity of the claim;
2.
the defect is not the result of damage, misuse or negligence after the original shipment;
3.
the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4.
freight charges for the return of products to Valcom are prepaid;
5.
all units ‘out of warranty’ are subject to a service charge. The service charge will cover minor repairs (major repairs will
be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX: (540) 362-9800
