ZoomSHOT 20 for AV Bridge MATRIX PRO
ZoomSHOT 20 System for AV Bridge MARTIX PRO, Document Number 342-0962 Rev A
Page 13 of 18
W
ARRANTY
I
NFORMATION
(See Vaddio Warranty, Service and Return Policies posted on vaddio.com for complete details):
Hardware* Warranty:
Two (2) year limited warranty on all parts and labor for Vaddio manufactured products. Vaddio warrants
its manufactured products against defects in materials and workmanship for a period of two years from the day of purchase, to
the original purchaser, if Vaddio receives notice of such defects during the warranty. Vaddio, at its option, will repair or replace
products that prove to be defective. Vaddio manufactures its hardware products from parts and components that are new or
equivalent to new in accordance with industry standard practices.
Exclusions
: The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer,
customers applied software or interfacing, unauthorized modifications or misuse, mishandling, operation outside the normal
environmental specifications for the product, use of the incorrect power supply, modified power supply or improper site operation
and maintenance. OEM products and products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.
Vaddio Customer Service
: Vaddio will test, repair, or replace the product or products without charge if the unit is under
warranty. If the product is out of warranty, Vaddio will test then repair the product or products. The cost of parts and labor
charge will be estimated by a technician and confirmed by the customer prior to repair. All components must be returned for
testing as a complete unit. Vaddio will not accept responsibility for shipment after it has left the premises.
Vaddio Technical Support
: Vaddio technicians will determine and discuss with the customer the criteria for repair costs and/or
replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail support at
or online at vaddio.com.
Return Material Authorization (RMA) Number:
Before returning a product for repair or replacement request an RMA from
Vaddio’s technical support. Provide the technician with a return phone number, e-mail address, shipping address, product serial
numbers and original purchase order number. Describe the reason for repairs or returns as well as the date of purchase. See
the General RMA Terms and Procedures section for more information. RMA’s are valid for 30 days and will be issued to Vaddio
dealers only. End users must return products through Vaddio dealers. Include the assigned RMA number in all correspondence
with Vaddio. Write the assigned RMA number clearly on the shipping label of the box when returning the product. All products
returned for credit are subject to a restocking charge without exception.
Voided Warranty
: The warranty does not apply if the original serial number has been removed or if the product has been
disassembled or damaged through misuse, accident, modifications, use of incorrect power supply, use of a modified power
supply or unauthorized repair.
Shipping and Handling
: Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and insurance
charges for all items under warranty but will not assume responsibility for loss and/or damage by the outbound freight carrier.
If the return shipment appears damaged, retain the original boxes and packing material for inspection by the carrier.
Contact
your carrier immediately.
Products not under Warranty
: Payment arrangements are required before outbound shipment for all out of warranty products.
Other General Information:
Care and Cleaning
Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
Do not spill liquids in the product
Keep this device away from food and liquid
For smears or smudges on the product, wipe with a clean, soft cloth
Use a lens cleaner on the lens - really, only use a lens cleaner
Do not use any abrasive chemicals.
Operating and Storage Conditions:
Do not store or operate the device under the following conditions:
Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
High humidity, condensing or wet environments
In
inclement
weather
In swimming pools or catfish farms
Dry environments with an excess of static discharge
In outer space (space junk issues)
Under severe vibration
