Edge Equipment Enclosures
. Edge Equipment Enclosures - Document Number 342-0026 Rev. A
Page 11 of 12
Warranty Information:
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants this product against
defects in materials and workmanship for a period of one year from the day of purchase from Vaddio. If
Vaddio receives notice of such defects during the warranty period, they will, at their option, repair or
replace products that prove to be defective.
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate
maintenance by the customer, customer applied software or interfacing, unauthorized modifications or
misuse, operation outside the normal environmental specifications for the product, use of the incorrect
power supply, improper extension of the power supply cable or improper site operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without charge if
the unit is under warranty and is found to be defective. If the product is out of warranty, Vaddio will test
then repair the product or products. The cost of parts and labor charge will be estimated by a technician
and confirmed by the customer prior to repair. All components must be returned for testing as a complete
unit. Vaddio will not accept responsibility for shipment after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the criteria
for repair costs and/or replacement.
Return Material Authorization (RMA) number -
Before returning a product for repair or replacement,
request an RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-
mail address, shipping address, and product serial numbers and describe the reason for repairs or
returns as well as the date of purchase and proof of purchase. Include your assigned RMA number in all
correspondence with Vaddio. Write your assigned RMA number on the outside of the box when returning
the product.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, or unauthorized
repair. Cutting the power supply cable on the secondary side (low voltage side) to extend the power to
the device (camera or controller) voids the warranty for that device.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier.
If the return shipment appears damaged, retain the original boxes and packing material for inspection by
the carrier. Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for all
out of warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with
industry standard practices.
