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Contacting Vaddio Technical Support

H

ELP PAGE

If you can't resolve an issue using your troubleshooting skills (or the

Troubleshooting

table in this manual),

we are here to help.

You’ll find information for contacting Vaddio Technical Support on the Help page.

Accessing the Diagnostic Logs

D

IAGNOSTICS PAGE

When you contact Vaddio technical support, your support representative may ask you to download and
email the log file available from the Diagnostics page.

20

Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera

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Summary of Contents for DocCAM 20 HDBT

Page 1: ...Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling Mounted Document Camera Document 411 0017 32 Rev C May 2018...

Page 2: ...Zone and NTP Server 12 Managing Access and Passwords 13 Configuring IP Streaming 14 Editing IP Streaming Settings 14 Protocol and Streaming URL 16 Adding Room Information to the Web Interface 17 Rebo...

Page 3: ...pliance Statements and Declarations of Conformity 32 FCC Part 15 Compliance 32 ICES 003 Compliance 33 European Compliance 33 Warranty Information 34 Index 35 iii Configuration and Administration Guide...

Page 4: ...Exmor 1 2 8 type high speed low noise image sensor for 2 38 megapixels total full HD native 1080p 60 n 20x optical zoom with horizontal field of view from 60 wide end to 3 3 tele end n Low power lase...

Page 5: ...ass 3 5 mw 650 nm red laser which produces visible laser radiation Avoid direct eye exposure Do not look at the laser aperture during camera operation All DocCAM 20 HDBT part numbers Caution Avertisse...

Page 6: ...ser Ne regardez pas directement dans l ouverture laser lorsque la cam ra est en marche n IR window Sensors in the camera face receive signals from the remote Point the remote toward the camera precisi...

Page 7: ...is product contains a Class 1 650 nm red laser pointer Cet appareil contient un pointeur laser de la Classe 1 lumi re rouge de 650 nm Camera assembly number 998 9968 000 only Caution This product cont...

Page 8: ...a s subject Laser buttons The laser pointer is aligned at the factory to point slightly above the center of the camera s subject Move the camera to a zoom preset Position Preset buttons 1 through 6 bo...

Page 9: ...d direct eye exposure Do not look at the laser aperture during camera operation Lumi re de laser Ne regardez pas directement dans le faisceau laser Ne regardez pas directement dans l ouverture laser l...

Page 10: ...MAC address 2 Press the Data Screen button again to dismiss the information If the address is 169 254 1 1 the camera is using its default IP address and you will need to configure it for your network...

Page 11: ...s Add helpful information the web interface screens such as conference room name and the in house number for AV assistance n Networking Ethernet configuration n Security Set passwords and manage guest...

Page 12: ...n Camera Camera adjustments n Color settings Iris iris gain red gain blue gain detail chroma gamma n Store and label custom color settings as CCU scenes Camera Access management n Guest access n Accou...

Page 13: ...tion to display in the web interface n System Controls to reboot reset to factory defaults and run firmware updates access to soft DIP switches n Help Contact information for Vaddio Technical Support...

Page 14: ...169 254 1 1 if no DHCP server is available You will only be able to enter the IP address subnet mask and gateway if you set IP Address to Static Caution Consult your IT department before changing any...

Page 15: ...to match logged events with other actions and external events 1 To make the time zone and NTP server editable enable Automatic NTP Updating 2 Select the desired time zone from the list 3 If desired sp...

Page 16: ...account n Change the password for the user account n Disable access via Telnet by default access via Telnet is enabled Some of these capabilities may be absent if the camera has not been updated with...

Page 17: ...t be higher than the value set with the video resolution switch on the back of the camera See Video Resolution for information on setting the switch If the selected value is out of range the camera wi...

Page 18: ...ired IP streaming resolution 3 Easy quality mode only Select Video Quality 4 Custom quality mode only Select the desired IP streaming frame rate 5 Custom quality mode only Select Constant or Variable...

Page 19: ...camera uses the RTSP protocol for H 264 streaming Resolutions range from 1080p down to CIF frame rates are 60 30 25 15 RTSP port Vaddio strongly recommends using the default RTSP port number Streaming...

Page 20: ...ge is displayed on every page of the web interface Rebooting the Camera SYSTEM PAGE FIRMWARE TAB This can help if the camera stops responding as you expect In the System Utilities section select Reboo...

Page 21: ...configuration 1 Configure the first camera 2 Export its configuration Export Data button The export downloads to your computer as a dat file The filename is the camera s hostname 3 Import the configur...

Page 22: ...When you are ready to start the update click Continue A progress message box opens and the indicator light on the front of the camera turns yellow to show the firmware update is in progress If the up...

Page 23: ...u ll find information for contacting Vaddio Technical Support on the Help page Accessing the Diagnostic Logs DIAGNOSTICS PAGE When you contact Vaddio technical support your support representative may...

Page 24: ...behavior and color scheme n Codec control mode off on Setting Video Output Resolution SYSTEM PAGE DIP SWITCHES TAB The video output resolution set on the System page determines the resolution availabl...

Page 25: ...eye exposure Do not look at the laser aperture during camera operation All DocCAM 20 HDBT part numbers Caution Avertissement Laser light Avoid direct eye exposure Do not look at the laser aperture dur...

Page 26: ...R is off IR Out Off On Forwards IR when on Image Flip If mounting the camera upside down set IMAGE FLIP ON Super Wide mode Provides a wider horizontal field of view and greater zoom Some distortion ma...

Page 27: ...s as needed using the Color Settings n Auto Iris manages light level adjustments automatically Clear this checkbox to adjust iris and gain manually n Auto White Balance manages color automatically Cle...

Page 28: ...nts These actions include n Rebooting the camera n Putting the camera in standby mode n Selecting a zoom preset that has color and lighting adjustments associated with it To save a custom CCU scene 1...

Page 29: ...ther zoom presets for views that you will want to use repeatedly All zoom presets may include color and lighting information as well as zoom level Note The Store Preset dialog does not show which pres...

Page 30: ...he color settings in step 2 To rename a zoom preset Right click the preset and enter a name in the dialog box that opens To clear a zoom preset Storing a zoom preset automatically overwrites any infor...

Page 31: ...to disable the laser pointer See Enabling or Disabling the Laser Pointer Caution Avertissement Laser controls are available to remote operators using the web interface Keep your eyes out of the beam p...

Page 32: ...era operation All DocCAM 20 HDBT part numbers Caution Avertissement Laser light Avoid direct eye exposure Do not look at the laser aperture during camera operation Lumi re de laser Ne regardez pas dir...

Page 33: ...ton The camera s status light is turned off and the remote is not using the same IR channel as the camera Push the Camera Select 1 button on the remote Try the other Camera Select buttons if necessary...

Page 34: ...ng is not enabled Enable streaming Streaming page in the web interface The laser pointer is off center in the image area The laser pointer is out of alignment Contact Vaddio Technical Support Operatio...

Page 35: ...tested and found to comply with the limits for a Class A digital device pursuant to Part 15 Subpart B of the FCC Rules These limits are designed to provide reasonable protection against harmful inter...

Page 36: ...8 A2 2001 Electrostatic Discharge EN 61000 4 3 2006 A1 2008 Radiated Immunity EN 61000 4 4 2004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted...

Page 37: ...placement Vaddio Technical Support can be contacted by email at support vaddio com or by phone at one of the phone numbers listed on support vaddio com Return Material Authorization RMA number Before...

Page 38: ...es 24 custom home position setting 26 D default IP address 7 detail setting 24 DHCP 11 diagnostic logs 20 Diagnostics page web 20 DIP switch settings 23 directional controls 5 6 F fault isolation 30 f...

Page 39: ...7 Room Labels page web 17 rotary switch soft resolution frame rate 21 S safety requirements 2 4 saving a configuration 18 scenes CCU 24 storing 24 Scott 24 Security page web 13 session time out 13 sof...

Page 40: ...1 Diagnostics page 20 Help page 20 navigation button labels 8 Networking page 11 Room Labels page 17 Security page 13 Streaming page 14 System page 17 19 21 Z zoom speed 5 6 37 Configuration and Admin...

Page 41: ...io RoboSHOT and OneLINK are trademarks or registered trademarks of Milestone AV Technologies HDBaseT and the HDBaseT Alliance logo are trademarks of the HDBaseT Alliance Exmor is a trademark of Sony C...

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